Mario Morina
London,Essex
Summary
Talented leader offering over 5 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
7
7
years of professional experience
Work History
Restaurant floor manager
Baker St 79 Ltd.
London, City of Westminster
10.2019 - 11.2023
- Improved order taking accuracy by 45% through rigorous POS training for front-of-house staff.
- Facilitated smooth service for 120 cover restaurant with exceptional planning and leadership.
- Ensured profitability of operations by scheduling staffing levels in line with business needs.
- Introduced new layout and reservation system to maximise table yield, resulting in 20% revenue growth.
- Oversaw 20 F&B staff in delivering efficient lunch and dinner service in fast-paced high-end restaurant.
- Led team to constantly achieve daily restaurant KPIs through ongoing coaching and mentoring.
- Prevented operational disruptions by monitoring liquor and wine inventory and promptly reordering low-stock items.
- Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
- Maintained food hygiene and alcohol service compliance through regular training and spot checks.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills
Trainee pharmacist (Placement)
Day Lewis Pharmacy
London, Havering
10.2021 - 11.2021
- Facilitated smooth pharmacy operations by organising and directing technicians workflow.
- Built patient trust and loyalty, handling issues, complaints and questions with 100% patient satisfaction.
- Provided clinical supervision in dispensary to verify compliance with GPHC regulations.
- Provided outstanding customer service to maximise growth and profitability of pharmacy department.
- Managed pharmacy inventory to ensure adequate stock levels in line with patient demand.
- Prepared, dispensed and checked accuracy of medications.
Waiter
Reuben's Restaurant
London, City of Westminster
04.2018 - 04.2019
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served an average of 120 covers a day whilst providing fast-paced service and exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Increased order value by an average of 40% by upselling premium dishes and drinks
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Dealt with private events for high-end clients which involved menu planning, drinks selections, and set up of service for the restaurant.
Team Leader
Scarpetta Canary Wharf
Canary Wharf, Tower Hamlets
06.2024 - Current
- Implemented new working methods which improved overall efficiency of the team operations.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Developed strategies for improved performance level across the team.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Fostered a high-performing environment to drive productivity and quality.
- Supported new hires through onboarding process for speedy and successful training.
- Upskilled team members by planning and delivering training workshops.
- Delegated tasks to make best use of individuals' skills.
- Led shifts and motivated team to drive sales.
- Managed 10 private hire reservations per month on average and pushed for top reviews for the company.
Education
Certificate of Higher Education - Pharmacy
King's College London
London 09/2021 -
A-Levels - Science
Havering College of Further And Higher Education
Hornchurch 09/2020 - 05/2021
Security Guard - Security
SIA
London03.2025
Skills
- Organised and efficient
- Inventory control and record keeping
- Strong work ethic
- Employee management
- Guest dispute resolution
- Front of House (FOH) training
- Results-orientated
- Recipes and menu planning
- Dining room preparation
- Food preparation and safety
- Food plating and presentation
- End-of-day reconciliation
- Service-orientated
Languages
English
Native
Albanian
Native
Timeline
Team Leader
Scarpetta Canary Wharf
06.2024 - Current
Trainee pharmacist (Placement)
Day Lewis Pharmacy
10.2021 - 11.2021
Restaurant floor manager
Baker St 79 Ltd.
10.2019 - 11.2023
Waiter
Reuben's Restaurant
04.2018 - 04.2019
Certificate of Higher Education - Pharmacy
King's College London
09/2021 -
A-Levels - Science
Havering College of Further And Higher Education
09/2020 - 05/2021
Security Guard - Security
SIA
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