Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Mario Mircea

Mario Mircea

Wolverhampton,West Midlands

Summary

Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Offering strong candidate known for excellent communication and teamwork skills. Knowledgeable about customer service with keen eye for detail and positive attitude. Ready to use and develop problem-solving, time management, and multitasking skills in [Desired Position] role. Friendly and service-focused, equipped with strong communication skills and knack for problem-solving. Demonstrates excellent teamwork and customer service abilities, ensuring positive dining experience. Ready to bring energy and dedication to [Desired Position] role.

Overview

2
2
years of post-secondary education

Work History

Waiter

The Connaught Hotel
Wolverhampton, West Midlands
10.2024 - 12.2024
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Polished glasses and cutlery to pristine standards.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Practiced healthy and safety measures to comply with regulations.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Managed timing standards in food deliveries to minimise delays.
  • Managed over 50 customers calls per day.

Education

BTEC L3 Sport-Football Sports Coaching&Development - Sports

Codsall Community High School
Wolverhampton
09.2023 - 07.2025

Skills

  • Table clearing
  • High-volume dining
  • Customer Service
  • Handling Menu memorization
  • Dining room management
  • Table setting
  • Dining customer service
  • Service prioritization
  • Service prioritization
  • Cleanliness and hygiene
  • Table setting arrangements
  • Effective customer up selling
  • Safe food handling
  • Cleaning and sanitation
  • Kitchen staff coordination
  • Teamwork
  • Efficient under pressure
  • Cash handling and till reconciliation
  • COVID-19 restaurant hygiene standards
  • Positive and approachable
  • Cleaning requirements
  • Extensive hospitality background
  • Interpersonal skills
  • Precise order taking
  • Effective sales techniques
  • Sanitation procedures
  • Food safety understanding
  • Table service

Affiliations

  • Sports

Languages

Romanian
Fluent
English
Fluent

References

References available upon request.

Timeline

Waiter

The Connaught Hotel
10.2024 - 12.2024

BTEC L3 Sport-Football Sports Coaching&Development - Sports

Codsall Community High School
09.2023 - 07.2025
Mario Mircea