MARIOS ISMAIL SOULOVAR
Summary
Experienced Restaurant Manager with two decades in hospitality. Manages daily operations, ensuring high food quality and customer service standards. Mentors staff, resolves complaints, and implements systems to enhance efficiency, creating inviting dining environments that encourage repeat visits.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
Assistant Restaurant Manager
Evolve Hospitality
London
2025.11 - Current
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Scheduled employees to ensure adequate staffing for efficient service.
- Trained Front of House (FOH) staff on restaurant policies, guest service techniques, and communication skills to enhance customer experience.
- Resolved customer complaints professionally, providing effective solutions to maintain customer satisfaction.
- Implemented a reservation system to optimise seating capacity and reduce wait times during peak hours, enhancing overall efficiency.
Restaurant Manager
Amano Group
2023.02 - 2025.10
- I worked my way up to Restaurant Manager during my time at Amano Group, where I've developed strong leadership, operational, and customer service skills.
- Led staff training, recruitment, and rota management to enhance team performance.
- Oversaw POS system migration, including pricing and recipe input, while managing daily cash handling.
- Managed stock counting and inventory oversight to ensure financial efficiency.
- Facilitated procurement processes by liaising with suppliers and managing order fulfilment.
- Supported evening shifts across multiple areas, including the restaurant, rooftop bar, and event spaces.
Head Waiter
14 Hills The Evolv Collection
2021.05 - 2023.02
- Ensured smooth service by taking orders, training new staff and resolving any issues that arose.
- Coordinated with the kitchen to ensure efficient service flow and food quality.
- Supervised dining room staff to ensure efficient shift operations.
- Maintained up-to-date knowledge of menus, ingredients, and dietary restrictions to assist customers effectively.
- Processed customer payments at point of sale, contributing to accurate financial transactions.
Restaurant Manager
Atlantica Hotel & Resorts
2018.07 - 2020.11
- Progressed to Restaurant Manager of one of the à la carte venues, leading front-of-house operations and ensuring high service standards.
- Directed opening procedures, managed supplier orders, and oversaw daily buffet service for breakfast, lunch, and dinner.
- Oversaw smooth running of all outlets.
- Coordinated events, including weddings, enhancing guest experiences at the resort.
- Conducted training sessions for staff to enhance service skills.
- Managed rota scheduling for staff to ensure adequate coverage.
- Performed stock counts and placed orders to maintain inventory levels.
- During my first year at the resort hotel, I joined the team as it opened for the very first season.
- The property featured five à la carte restaurants, a main buffet restaurant, and eight bars.
Head Waiter
KB Collection Hotels & Resort
2015.04 - 2016.10
- Oversaw daily shift operations to ensure seamless service delivery.
- Liaised with kitchen staff to coordinate timely and accurate order fulfilment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Documented customer orders, calculated bills and processed payments.
Education
Vocational Training - Tourism and Hotel Management
Institute of Nafpaktos
Nafpaktos2016-01
Skills
- Inventory management
- Financial management
- Customer service
- Training development
- Leadership and team motivation
- Team development
- Problem solving
- Multitasking
- Feedback optimisation
- Team building
- Event planning
- Full service restaurant background
- Complaint management
Certification
- Level 3 Emergency First Aid
- Level 2 Hygiene and Safety for Catering
- Level 2 Award in Wines WSET
Languages
Greek
English
Albanian
Timeline
Assistant Restaurant Manager
Evolve Hospitality
2025.11 - Current
Restaurant Manager
Amano Group
2023.02 - 2025.10
Head Waiter
14 Hills The Evolv Collection
2021.05 - 2023.02
Restaurant Manager
Atlantica Hotel & Resorts
2018.07 - 2020.11
Head Waiter
KB Collection Hotels & Resort
2015.04 - 2016.10
Vocational Training - Tourism and Hotel Management
Institute of Nafpaktos