Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Mario Ilyov

Solution Specialist

Summary

Astute IT professional with proven ability to analyze, diagnose and resolve software issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills. Excellent communication, multitasking and organizational abilities.

Overview

10
10
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Solution Specialist

Synergyc
07.2021 - Current
  • Reduced downtime by effectively troubleshooting and resolving complex technical issues.
  • Provided exceptional post-implementation support services, promptly addressing any issues or concerns raised by clients.
  • Coordinated seamless integration between multiple applications in order to streamline business processes.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Identified opportunities for continuous improvement, implementing changes that led to measurable enhancements in performance metrics.
  • Worked closely with developers to test new software releases, providing valuable feedback to improve product quality.
  • Implemented new features and enhancements to existing application.
  • Implemented automation solutions within applications to reduce manual workload for users without sacrificing accuracy or functionality.
  • Ensured data integrity and security by managing user access controls and permissions.
  • Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization
  • Delivered training, documentation and end-user support.

APPLICATION ADMINISTRATOR

RAIFFEISENBANK BULGARIA
2 2020 - 06.2021
  • Reduced downtime by effectively troubleshooting and resolving complex technical issues.
  • Optimized application functionality by coordinating upgrades, patches, installations, and migrations as needed.
  • Coordinated seamless integration between multiple applications in order to streamline business processes.
  • Ensured data integrity and security by managing user access controls and permissions.
  • Implemented new applications, features and enhancements to existing applications.
  • Implemented automation solutions within applications to reduce manual workload for users without sacrificing accuracy or functionality.
  • Worked closely with developers to test new software releases, providing valuable feedback to improve product quality.
  • Delivered training, documentation and end-user support.

RISK PORTFOLIO COLLATERAL MANAGER

RAIFFEISENBANK BULGARIA
07.2015 - 01.2020
  • Defining new features and enhancements to the existing application
  • Worked closely with developers to test bugs and new software releases, providing valuable feedback to improve product quality.
  • Participated in development and acceptance testing of new reports and enhancements.
  • Collaborated with cross-functional teams to gather data requirements, ensuring timely delivery of accurate reports to stakeholders.
  • Enhanced reporting accuracy by streamlining data collection processes and implementing quality control measures.
  • Synthesized and interpreted relevant data to generate comparisons of current and historical information.
  • Conducted thorough data validation and reconciliation exercises, ensuring the highest level of accuracy in all reports produced.
  • Trained colleagues on best practices for reporting, improving overall team efficiency and performance.

Education

INVESTMENT MANAGEMENT - MASTER DEGREE -

Digital A. Tsenov Academy of Economics
10.2016 - 05.2018

FINANCE - BACHELOR DEGREE - undefined

Dimitar A. Tsenov Academy of Economics
10.2009 - 05.2015

TRADING - undefined

National Trade and Banking High School
09.2004 - 05.2009

Skills

SQL

Advanced Excel

Algorithmic thinking

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Certification

Microsoft Certified: Azure Fundamentals

Interests

Python

DevOps

Timeline

Microsoft Certified: Azure Fundamentals

10-2022

Solution Specialist

Synergyc
07.2021 - Current

SoftUni - Python OOP

06-2021

SoftUni - Python Advanced

05-2021

INVESTMENT MANAGEMENT - MASTER DEGREE -

Digital A. Tsenov Academy of Economics
10.2016 - 05.2018

RISK PORTFOLIO COLLATERAL MANAGER

RAIFFEISENBANK BULGARIA
07.2015 - 01.2020

FINANCE - BACHELOR DEGREE - undefined

Dimitar A. Tsenov Academy of Economics
10.2009 - 05.2015

TRADING - undefined

National Trade and Banking High School
09.2004 - 05.2009

APPLICATION ADMINISTRATOR

RAIFFEISENBANK BULGARIA
2 2020 - 06.2021

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Mario IlyovSolution Specialist