Mario Hoxha
Birmingham,west midlands
Summary
Professional Summary
Dynamic and accomplished hospitality professional with extensive experience in fine dining and team leadership. Currently excelling as a Floor Manager with a proven ability to oversee operations, enhance customer satisfaction, and foster a collaborative work environment. With a track record that includes 6 months as a supervisor and 1 year as a waiter, I bring a deep understanding of hospitality operations and guest relations. Known for my exceptional communication skills, leadership capabilities, and attention to detail, I consistently deliver outstanding service experiences. Passionate about personal and professional growth, I am dedicated to driving team success and exceeding customer expectations.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Wine waiter
Hanbury Holdings Ltd, Birmingham
Birmingham, west midlands
01.2025 - Current
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed table settings for optimal dining experience.
- Kept tables clear of used crockery, glassware, and cutlery.
- Advised customers on wine and beverage pairings with selected food items.
Restaurant floor manager
Hanbury Holdings Ltd, Birmingham
Birmingham, west Midlands
04.2024 - Current
- Maintained safe working and guest environments, reducing injury and incident risks.
- Built loyal customer base by creating welcoming environment with top-quality service.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- I am skilled at building excellent relationships with guests and staff members. Dedicated to customer service, ensuring quality care for ultimate customer satisfaction. Motivated, passionate, and hardworking, I am always eager to learn and improve my skills.
Employment History
Floor Manager, San Carlo Restaurant - Hanbury Holdings Ltd, Birmingham
April 2024 - January 2025
• Maintained a high level of customer satisfaction through friendly and efficient service.
• Established and maintained excellent relationships with staff and guests.
Supervisor, San Carlo Birmingham - Birmingham
December 2023 - March 2024
• Oversaw smooth and efficient operations of the front-of-house team.
• Trained staff in policies, guest service techniques, and communication skills.
Waiter, Wine Waiter San Carlo Birmingham
January 2023 - November 2023
• Delivered fast and friendly service to handle high-volume orders during peak times.
• Addressed guests’ service needs promptly to ensure satisfaction.
Education
Bachelor of Enginering - Enginer
university of Agricultural
Albania 10.2011 - 07.2014
Skills
- Table service
- Cash handling and till reconciliation
Hospitality
Leadership and Team Management
Communication
Customer Satisfaction
Problem-Solving
- Alcoholic beverages serving regulations
- Silver service experience
Certification
Certifications
• Food Safety Awareness
• Fire Safety Awareness
• Emergency First Aid
• Health and Safety
• Equality and Diversity
• Allergen Awareness, including Natasha’s Law
Languages
English
Upper intermediate (B2)
Italian
Advanced (C1)
Albanian
Native
Timeline
Wine waiter
Hanbury Holdings Ltd, Birmingham
01.2025 - Current
Restaurant floor manager
Hanbury Holdings Ltd, Birmingham
04.2024 - Current
Bachelor of Enginering - Enginer
university of Agricultural
10.2011 - 07.2014
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