MARIO CHIARELLLI
London
Summary
Passionate hospitality manager with 10 years of dedicated experience in 5-star luxury hotels restaurants. Have proven track record of success in team leadership, customer service, and operational excellence within high-end properties. Skilled in staff training, performance management, and customer service. Consistently achieve sales targets while delivering exceptional service standards expected in 5-star settings. Highly motivated to pursue new professional challenges and growth opportunities within the hospitality sector.
Overview
6
6
years of professional experience
Work history
Assistant restaurant manager
RAFFLES HOTEL LONDON, SAISON BY MAURO COLAGRECO
London
2024.09 - Current
- Been part of recruitment process, trained, and led floor team to deliver flawless service and uphold Raffles’ world-class standards.
- Conducted daily briefings, managed team of 20+ and staff rotations, handled administrative duties to ensure seamless operations.
- Fostered strong relationships with regular guests, enhancing loyalty and trained team to achieve 98% LQA score.
- Collaborated in management meetings to improve guest experience and staff performance, drive sales strategies, and achieve targets within strict budget.
Restaurant Floor Manager
RAFFLES HOTEL LONDON, SAISON BY MAURO COLAGRECO
London
2023.09 - 2024.09
- Played key role in pre-opening and successful launch of one of London’s most anticipated luxury hotels in London.
- Partnered with sommelier team to create detailed wine descriptions and boost product knowledge.
- Managed daily floor operations with focus on proactive problem-solving, ensuring guest complaints were resolved immediately and effectively.
- Ensured guest preferences were updated on Sevenrooms and so anticipated to deliver bespoke 5-star service.
Lounge Bar and Whisky Room Manager
THE LONDONER HOTEL
London
2021.08 - 2023.09
- Contributed to successful launch of The Londoner Hotel, super-boutique hotel.
- Managed team of 10+, ensuring 5-star guest service and smooth operations during high-profile functions.
- Expanded whisky knowledge, including rare and vintage selections, to enhance guest experience and upselling opportunities.
- Monitored and achieved sales targets, providing coaching to maximize team performance.
- Recruited, trained, and motivated staff, leading by example to consistently elevate service standards.
Restaurant Floor Manager
RADISSON BLU MERCER STREET HOTEL
London
2020.01 - 2021.08
- Oversaw 25+ F&B staff delivering efficient breakfast, lunch, and dinner service in fast-paced, high-end environment.
- Built rapport with guests through genuine engagement and tailored recommendations, improving satisfaction and reviews.
- Managed reservations via OpenTable, consistently exceeding restaurant targets.
- Conducted regular training sessions in line with company standards to maintain excellence in service delivery.
Education
Higher National Diploma - HOSPITALITY MANAGER, FOOD & BEVERAGE SERVICE MANAGEMENT.
The Institute of Hospitality
London 10/2024 -
Skills
- Time management
- Employee management
- Microsoft office
- Guest experience
- Staff Coaching & Motivation
- Team Leadership & Development
- P&L
- VIP guest handling
- Forecasting and planning
Languages
English
Proficient (C2)
Italian
Native
Spanish
Fluent
References
References available upon request.
Timeline
Assistant restaurant manager
RAFFLES HOTEL LONDON, SAISON BY MAURO COLAGRECO
2024.09 - Current
Restaurant Floor Manager
RAFFLES HOTEL LONDON, SAISON BY MAURO COLAGRECO
2023.09 - 2024.09
Lounge Bar and Whisky Room Manager
THE LONDONER HOTEL
2021.08 - 2023.09
Restaurant Floor Manager
RADISSON BLU MERCER STREET HOTEL
2020.01 - 2021.08
Higher National Diploma - HOSPITALITY MANAGER, FOOD & BEVERAGE SERVICE MANAGEMENT.
The Institute of Hospitality
10/2024 -