- Outdoor activities or just spending time in nature
- Cooking and find alternatives on making cakes without baking
- Spending time with my 6 years old daughter and discover the world thru her vision/perception
- Changing the world
Marinela Liptrot
Inverness,Highland
Summary
Experienced healthcare professional with a diverse background in health care assistance, IT support, office administration, pharmacy operations, and auxiliary nursing. Demonstrates exceptional skills in patient record keeping, infection control, and manual handling, ensuring high standards of patient safety and care. Proven ability to build strong relationships with patients and clients through empathetic communication and emotional support. Adept at problem solving and team collaboration, contributing to efficient operations across various roles. Committed to continuous professional development with a focus on enhancing healthcare delivery and customer service excellence.
Overview
12
12
years of professional experience
Work History
Helth Care Assistant
Renaissance Care
Inverness, Highland
09.2026 - Current
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Engaged in respectful communication, respecting the dignity of those in care.
- Provided emotional support and companionship to patients, enhancing their mental well-being and overall quality of life.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Promoted and encouraged independence while assisting patients with daily routines.
- Positioned and transported patients in wheelchairs or on movable beds.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Established friendly rapport with patients to promote positive health and wellbeing.
IT Support Assistant
ITekSolution Ltd
Inverness
07.2026 - Current
- Installed new hardware and software to meet system specifications and user needs.
- Resolved technical and application problems via helpdesk both over phone and in person.
- Configured networks to meet performance requirements.
- Monitored and maintained performance of company computers and systems and addressed issues.
- Delivered exceptional customer service, building trust and rapport quickly with clients to identify needs and provide solutions.
- Monitored computer system performance and intervened in identified problems.
- Responded to emergency IT incidents, restoring services quickly to mitigate impact on business operations.
- Prepared, organised and coordinated IT support for client seminars, conferences and other events.
Office Assistant
Cerberus Strenght Ltd
Inverness, Highland
08.2022 - 06.2026
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Answered telephone calls to offer information, direct callers and take messages.
- Answered incoming calls, redirecting them to appropriate departments, enhancing communication flow.
- Monitored office supplies and reordered stock as necessary, preventing any shortages that could disrupt workflow.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Received, routed and distributed incoming mail and parcels.
- Received deliveries, checking incoming orders for quality and damage and organised returns if necessary.
- Replenished first aid boxes and updated emergency contact lists and health and safety requirements.
- Assisted with booking flights, hotels, visas and other travel arrangements to ensure smooth-running business travel for staff.
Pharmacy Technician
Lloyds Riverside Pharmacy
Inverness, Highland
06.2017 - 08.2022
- Managed stock levels of pharmaceuticals and healthcare products, ordering supplies to prevent shortages.
- Managed pharmaceutical stock, conducted regular inventories, and reordered items to prevent shortages.
- Recorded items dispensed for accurate inventory information.
- Labelled drugs clearly to enable safe storage and use.
- Maintained complete patient and customer confidentiality of sensitive health and personal data.
- Provided professional advice on over-the-counter medications, healthcare products, and medical devices.
- Maintained a clean and organised dispensing area, adhering to hygiene and cleanliness standards.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Checked medication labelling meticulously for safe, appropriate customer use.
- Stored temperature-controlled medication appropriately to maintain quality.
- Prepared correct quantities of medication to pharmacist instructions.
- Maintained clean and organised pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged products and resolved discrepancies in drug counts.
- Assisted in the management of pharmacy inventory, conducting stock takes and updating database records.
- Advised patients of contraindications based on medical history records.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Dispensed prescription medications accurately, following legal and professional protocols to maintain safety standards.
- Handled cash register closing duties to prepare for next shift.
- Delivered exceptional customer service, addressing queries and concerns with empathy and professionalism.
- Supported pharmacy operations by answering telephone enquiries and managing appointment bookings.
- Prepared and labelled pharmaceuticals with precision, ensuring clear instructions for use.
- Received and verified incoming drug inventories and reported discrepancies to lead pharmacist.
- Processed prescription orders efficiently, utilising pharmacy computer systems for accurate records management.
- Educated patients on medication administration, potential side effects, and interactions with other drugs.
- Ensured all prescribed products were picked and dispensed accurately.
- Supported the training of new pharmacy staff, sharing expertise and promoting best practices.
- Instructed customers on dosage information and safe medication use.
- Handled sensitive patient information with confidentiality, respecting privacy laws and ethical standards.
- Worked collaboratively with dispensing teams to meet team goals and support efficient operations.
- Labelled and dispensed prescriptions, complying with patient confidentially and data protection protocols.
- Provided warm, friendly greetings to customers, handling prescriptions and purchases efficiently.
- Collaborated with pharmacists to verify medication dosages and compound medications according to specific requirements.
- Assisted in the development of pharmacy policies and procedures to improve operational efficiency.
- Entered updated patient and medication information to generate prescription labels.
- Received, reviewed, dispensed, and labelled over 600 prescriptions daily with accuracy.
- Kept pharmacy areas organised to promote better staff productivity.
- Dispensed prescription medications accurately, following legal and safety protocols to maintain patient health.
- Conducted medication reviews and reconciliations to identify potential discrepancies and prevent errors.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Identified and counted drugs for new prescriptions, refills and clinical trials under pharmacist supervision.
- Maintained excellent knowledge of medical products and treatments for informed, dependable customer care.
- Engaged in continuous professional development, attending training sessions to enhance pharmaceutical knowledge.
- Handled customer inquiries and complaints professionally, offering solutions to enhance satisfaction.
- Completed required NHS paperwork precisely and swiftly, upkeeping accurate records and documentation.
- Efficiently processed till transactions for new and refilled prescription orders.
- Maintained confidential patient records, including medication histories, to support effective treatment plans.
- Implemented health and safety protocols, contributing to a secure environment for staff and customers.
- Collaborated with pharmacists to verify medication dosages and instructions, ensuring precise patient care.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Ensured customers left feeling informed and confident about their healthcare needs.
- Managed sensitive data and documentation filing systems, following confidentiality and data security protocols to reduce risks.
- Contributed to team meetings, sharing insights and suggestions for improving pharmacy services.
- Utilised pharmaceutical software to process prescriptions efficiently, minimising wait times for customers.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Notified patients of completed prescriptions for collection.
- Communicated with medical offices to obtain refills on patients' behalf.
- Implemented infection control procedures to maintain a clean and safe pharmacy environment.
Auxiliary Nurse
NHS Highland
Inverness, Highland
06.2017 - 04.2022
- Maintained outstanding patient satisfaction by going extra mile to provide attentive and helpful support.
- Assisted in walking, talking and movement activities for rehabilitation purposes.
- Conducted regular checks on patients during night shifts to ensure safety and respond to needs promptly.
- Monitored vital signs, recorded observations accurately, and reported any concerns to qualified nursing staff promptly.
- Maintained patient privacy, demonstrating sensitivity and confidentiality when dealing with service users' personal affairs.
- Supported patient wellbeing by planning and participating in daily activities and exercise.
- Maintained accurate patient records, documenting care given and observations made for healthcare team reference.
- Assisted with daily living activities, including personal hygiene, feeding, and mobility, to support patient independence and well-being.
- Supported patients with mobility challenges, using equipment such as hoists and wheelchairs safely and effectively.
- Monitored vital signs, such as blood pressure and temperature, and reported significant changes to nursing staff.
- Monitored ward patients and reported concerns to senior nurses.
- Sorted and administered medication to patients following doctor specifications.
- Calculated food and liquid intake and recorded vital statistics on database for patient monitoring.
- Completed regular checks on patient vitals, condition and recovery.
- Positioned and transported patients in wheelchairs or on movable beds.
- Observed symptoms to monitor unusual changes requiring medical attention.
- Ensured patients were kept as comfortable as possible through regular check-ins and examinations.
- Followed best healthcare practices throughout tasks by wearing PPE and following company guidelines at all times.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Maintained up to date knowledge on best health care practices, regulations and procedures by attending regular nurse training.
- Measured blood pressure, pulse rate and oxygen level as part of physical assessments.
- Provided emotional support and companionship to patients and their families, understanding their needs during difficult times.
- Turned and adjusted position of patients for patient comfort and to avoid bed sores.
- Facilitated communication between patients and healthcare professionals to improve care coordination.
- Provided care to patients following detailed care and rehabilitation plans.
- Maintained a clean and safe environment by adhering to infection control protocols, reducing the risk of healthcare-associated infections.
- Participated in ward rounds with medical staff, contributing observations and helping to adjust care plans as necessary.
- Assisted in wound care management, following strict protocols to aid healing and prevent infection.
- Delivered compassionate end-of-life care, offering emotional support to both patients and their families.
- Assisted in the administration of various medications and taking samples from patients when required.
- Assisted in emergency situations, providing prompt and effective care under pressure, and following established protocols.
- Delivered high-quality patient care, adhered to safety guidelines, and maintained patient dignity in a busy hospital environment.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Educated patients and families on post-discharge care procedures, enhancing understanding and compliance.
- Provided support to patients undergoing diagnostic tests, explaining procedures to alleviate anxiety.
- Managed stock levels of ward supplies, ensuring availability of necessary items for patient care.
- Generated well-written, comprehensive handover reports to support inter-shift communication.
- Lifted and assisted patients to help with mobility problems.
- Advocated for patient needs and preferences during team discussions, promoting person-centred care approaches.
- Implemented infection control procedures rigorously to minimise risk of cross-contamination.
- Supported families throughout patient stay by keeping them updated on patient progress and health developments.
- Supported registered nurses with the preparation of patients for surgery, ensuring comfort and compliance with instructions.
- Reviewed individualised care plans, making changes based on progress and required improvements.
- Prepared and served meals, paying careful attention to dietary requirements and preferences.
- Liaised with nurses and doctors to discuss plans of care for patients.
- Changed and reapplied dressings on patient wounds and injuries for optimum healing.
- Participated in professional development workshops to update skills and knowledge in patient care techniques.
- Organised and led recreational activities to promote patient mental well-being and social interaction.
Care Assistant
Kingsmills Care Home
Inverness, Highland
09.2014 - 05.2016
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Provided emotional support and companionship, building trusting relationships.
- Engaged in respectful communication, respecting the dignity of those in care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
Education
Access Bars Practitioner
Access Bars
USA2025
Foundation Degree in Science - Herbalist and Bioresonance
Life University
Bucharest2024
Scottish Qualifications Certificate - Access in to Nursing HND
University of The Highlands and Islands
Inverness, HLD2018
Skills
- Patient record keeping
- Manual handling
- Infection control
- Patient interaction
- Customer service
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Emotional support
- Health monitoring
- Communication skills
- Confidentiality management
- Relationship building
- Patient safeguarding
- Record-keeping
- Confidentiality understanding
- Food Hygiene
- Healthcare and safety
- Calm under pressure
- Empathy and compassion
- First Aid
- Basic life support
- Documentation
- Mental health support
- Safeguarding knowledge
- Mobility support
- Infection prevention and control
- Dementia awareness
- Patient relationship building
- Health and safety protocols
- Monitoring observations
- Dementia care training
- Patient observation
- Pressure area care
- Empathetic communication
- Social care
- Blood pressure measurement
- Documentation development
- Patient dignity preservation
Interests
Timeline
Helth Care Assistant
Renaissance Care
09.2026 - Current
IT Support Assistant
ITekSolution Ltd
07.2026 - Current
Office Assistant
Cerberus Strenght Ltd
08.2022 - 06.2026
Pharmacy Technician
Lloyds Riverside Pharmacy
06.2017 - 08.2022
Auxiliary Nurse
NHS Highland
06.2017 - 04.2022
Care Assistant
Kingsmills Care Home
09.2014 - 05.2016
Access Bars Practitioner
Access Bars
Foundation Degree in Science - Herbalist and Bioresonance
Life University
Scottish Qualifications Certificate - Access in to Nursing HND
University of The Highlands and Islands