Summary
Overview
Work history
Education
Skills
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MARINA RAVELL

MARINA RAVELL

Newhall,England

Summary

Motivated Manager with several years of progressive experience in the Retail industry. Offering expertise in Merchandising, Profit and Loss, Budgeting and excellent time management, with aptitude for progress and high ambitions. Energetic self-starter and team builder able to navigate high-stress situations and achieve goals on time and under budget.

I am a Retail Store Manager recognised for exceeding sales goals and fostering a positive experience for customers. Adept at following all operational and procedural guidelines to ensure business efficiency. Excellent time manager and team leader. Offering experience and retail knowledge. Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills.

I am an honest worker excelling in loss prevention strategies. Organised and proficient in restocking store merchandise to guarantee product availability for customers.

Overview

29
29
years of professional experience

Work history

Assistant Store Manager

Aldi
Coalville, Leicestershire
10.2023 - Current
  • Coordinated staff meetings for improved communication and team morale.
  • Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
  • Developed strong relationships with suppliers for prompt delivery of orders.
  • Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
  • Handled employee concerns discreetly; fostered healthy working environment.
  • Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Kept updated inventories for reliable stock management.
  • Scheduled staff rotas to meet business demands within budget.

Store Manager

B&M
Tamworth, Staffs
07.2023 - 10.2025
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.

Store Manager

B & M Bargains
Darley, Derby
10.2022 - 07.2023
  • Analysed sales and marketing information to update strategic plans.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Ensured visually appealing, effective product displays using proven experience in visual merchandising.
  • Led and motivated sales teams to consistently meet and exceed monthly sales goals.
  • Delivered training and appraisals to build staff performance.
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.
  • Managed staff scheduling and payroll to optimise performance.
  • Created and delivered daily schedule assignments to staff members through motivational team meetings.
  • Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
  • Closely monitored premises for suspicious activity, aiding loss prevention and maximising store security.
  • Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
  • Supervised and led 4 department managers and 48 shop floor employees.

Store Manager

Co-op Group
Long Eaton, Notts
06.2021 - 10.2022
  • Created and delivered daily schedule assignments to staff members through motivational team meetings.
  • Provided useful product guidance to assist with buying decisions, closing valuable customer sales.
  • Closely monitored premises for suspicious activity, aiding loss prevention and maximising store security.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Recruited and trained motivated, hard-working staff for new stores.
  • Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
  • Managed staff scheduling and payroll to optimise performance.
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.
  • Resolved customer problems by answering questions, investigating concerns and building positive rapport.
  • Delivered training and appraisals to build staff performance.
  • Analysed sales and marketing information to update strategic plans.
  • Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.

Team Manager

Co-op Group
Barrow upon Soar, Leicestershire
03.2020 - 07.2021
  • Completed a 3 month secondment as a Retail Store Manager.
  • Managed, motivated and developed a team of 21 to consistently deliver exceptional standards and service.
  • Monitored team development, setting measurable objectives, goals, results and providing constructive feedback for continued growth.
  • Managed the daily supervision, training and performance outcomes for staff including CTM's and Team Leaders to maximise productivity.
  • Created professional development opportunities for my team through Boost.
  • Organised financial data and completed reports detailing key metrics.
  • Hired exceptional candidates and effectively lead staff to maximise productivity and eliminate process lags.
  • Provided cheerful, professional customer service, offering a can-do attitude to all requests.
  • Prepared merchandise for the sales floor, ensuring smart, tidy product presentation.
  • Promoted the Co-op membership scheme, increasing customer sign up in line with targets.
  • Assisted in company stock take, meticulously managing stock for accurate results.
  • Identified and investigated root cause of stock discrepancies with accuracy.
  • Performed section bookstock counts every week , maintaining 100% accuracy.
  • Performed weekly spot checks to verify accuracy of labelling, stock location, implementing prompt corrective action to prevent inventory disruptions.
  • Completed Smart Gap counts each day, ensuring process is completed.
  • Ensured community funding applications met specified criteria and were processed accurately and efficiently in line with deadlines.
  • Developed, planned and executed several annual key fundraising events raising just over £1,500 for Mind and Clic Sargent charities.

Retail Store Manager

Iceland
Belper
04.2019 - 03.2020
  • Assigned employees to specific duties to best meet the needs of the shop.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Planned budgets and authorised payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the Area Manager regarding all shop and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Monitored multiple databases to keep track of all company inventory.
  • Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.
  • Managed team of 21 employees including senior management, overseeing the hiring, training, and professional growth of employees.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalise on changes.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Entered data into IceNet system, implementing tight safeguards to secure financial and personal information.

Customer Service Assistant

Iceland
Derbyshire/Leicestershire
06.2011 - 04.2019
  • Provided training to improve knowledge base of staff and used cross-training methods to maintain productivity when employees were absent.
  • Taught employees how to optimise space for special events such as discount sales.
  • Dealt with customer complaints and rectified product and service issues.
  • Conducted personnel performance appraisals to assess training needs of staff members.
  • Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Supervisor

04.2008 - 10.2011
  • Little Rascals Play Barn – Bretby Business Park Actively promoted a cooperative and harmonious working environment to boost morale, productivity and efficiency.
  • Cut, sliced and peeled perishable garnishes and fruits for beverages.
  • Regularly cleaned and sanitised the refrigeration and storage areas.
  • Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
  • Wiped down counter areas, sinks and floors to maintain a clean and safe workstation.
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
  • Accurately counted and provided change as necessary.
  • Consistently exhibited a calm demeanour during periods of high volume or unusual events to keep the play barn operating smoothly and set a positive example for the shift team.
  • Thoroughly cleaned and sanitised work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
  • Routinely answered customer questions regarding membership and pricing.
  • Monitored and organising childrens birthday parties Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Earned management trust by serving as key holder, responsibly opening and closing shop.

Comis Chef

The Mill Wheel – Hartshorne
Swadlincote, Derbyshire
03.2007 - 04.2008
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Properly labelled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Changed and sanitised all cutting boards, benches and surfaces when beginning a new task to avoid cross- contamination.
  • Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.

Barista Supervisor

10.2003 - 03.2007
  • Select Service Partner – East Midlands Airport Set up bar for operation, obtained cash float and stocked the service bar.
  • Set up storeroom and work areas to allow easy access to stock items.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
  • Wiped down counter areas, sinks and floors to maintain a clean and safe workstation.
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
  • Cleaned and stocked coffee and condiment areas.
  • Restocked inventory every month and reviewed cash operation data to verify proper replenishment.

Machine Operator

KP Foods – Ashby de la Zouch
06.2001 - 10.2003
  • Laid out and set up work area quickly for the Advanced Team Member Adhered to all safety protocols and safe work practices to reduce likelihood of injury.
  • Detected and reported malfunctions and out-of-tolerance machining.
  • Led bench assembly operations which produced Hula Hoops.
  • Lubricated parts and performed minor maintenance to improve machine function.

Dental Nurse

Mr R J Baker
Ashby-de-la-Zouch
09.1996 - 10.2001
  • R J Baker – Ashby de la Zouch Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Correctly mixed compounds for cleaning or filling teeth.
  • Completed patient paperwork.
  • Education Alerted other staff when patients arrived and prepared records for dentist review.
  • Accurately recorded treatment information in patient records.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Educated patients about proper oral hygiene and plaque control procedures.
  • Worked closely with patients before, during and after dental procedures.
  • Competently prepared dental materials including cements, amalgams and composites.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
  • Maintained proper universal precautions and infection control procedures at all times.
  • Maintained clear, organised dental records and reports.

Education

Higher National Diploma - Retail Management

Lifetime Apprentiship
10.2019

GCSE -

Lifetime Apprenticeship
06.2019

Higher National Diploma - Dental Nursing

Peoples College
Nottingham
1998

GCSE -

Beacon Hill Secondary School
Cumbria
1995

Skills

  • Cash management
  • Customer service
  • Delivery
  • Filling
  • Inventory control
  • Marketing
  • Office
  • Personnel
  • Pricing
  • Profit and loss
  • Protocols
  • Quality
  • Quick learner
  • Time management
  • Troubleshooting
  • Business administration
  • Hiring and training
  • Process implementation
  • Budgeting and finance
  • Extremely organised
  • Project management
  • Risk management processes and analysis
  • Scheduling
  • Data management
  • Systems and automation applications
  • Microsoft Teams
  • Motivational team leadership
  • Inspiring coaching and mentoring

Timeline

Assistant Store Manager

Aldi
10.2023 - Current

Store Manager

B&M
07.2023 - 10.2025

Store Manager

B & M Bargains
10.2022 - 07.2023

Store Manager

Co-op Group
06.2021 - 10.2022

Team Manager

Co-op Group
03.2020 - 07.2021

Retail Store Manager

Iceland
04.2019 - 03.2020

Customer Service Assistant

Iceland
06.2011 - 04.2019

Supervisor

04.2008 - 10.2011

Comis Chef

The Mill Wheel – Hartshorne
03.2007 - 04.2008

Barista Supervisor

10.2003 - 03.2007

Machine Operator

KP Foods – Ashby de la Zouch
06.2001 - 10.2003

Dental Nurse

Mr R J Baker
09.1996 - 10.2001

Higher National Diploma - Retail Management

Lifetime Apprentiship

GCSE -

Lifetime Apprenticeship

Higher National Diploma - Dental Nursing

Peoples College

GCSE -

Beacon Hill Secondary School

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MARINA RAVELL