MARINA WILLS
Leighton Buzzard,Bedfordshire
Summary
Professional with 22+ years of experience across UK and US property management, premium automotive, client services and legal accounting. Skilled in reviewing documentation, checking information against requirements, identifying discrepancies and following established procedures.
Overview
19
19
years of professional experience
Work History
Front of House / Customer Support
RPM Technik Porsche Specialists
, Buckinghamshire
01.2025 - 08.2026
- Managed around 30 customer bookings and enquiries each week, from booking through to collection, supporting a team of 20 technicians.
- Coordinated bookings and appointment changes, maintaining 99% workshop capacity and helping reduce no-shows.
- Kept customers informed about work progress and collection timings by liaising with technicians and service advisers.
- Resolved customer complaints and queries, including delays and billing issues.
- Managed relationships with 30+ VIP clients and supported events and track days at Silverstone, Donington Park, Nürburgring and Spa-Francorchamps.
Leasing Consultant
Trinity Property Consultants
, California
07.2024 - 11.2024
- Managed around 40 weekly enquiries for a 220-unit community, converting prospects into viewings and securing 25 leases in five months.
- Raised occupancy from 87% to 96% by following up with prospects and progressing applications to approval within an average of five days.
- Coordinated applications, inspections and move-ins with maintenance and property teams.
- Achieved a 93% mystery-shop score and maintained a 4.7-star online rating.
HOA Assistant Property Manager
Neighborhood Community Management
, California
03.2021 - 04.2024
- Supported 12 HOA communities covering 1,500 homes, with combined annual budgets of $3 million.
- Served as the main contact for 12 HOA boards and handled around 25 homeowner enquiries per day, aiming to respond within 24 hours.
- Ran competitive bids for landscaping, roofing and exterior-painting contracts, comparing at least three bids per project and identifying potential savings of 10–15%.
- Managed CC&R violation notices, architectural review requests and assessment follow-ups to support compliance and account collection.
Assistant Community Manager
Greystar
Arlington 360, Massachusetts
12.2020 - 01.2021
- Led a model apartment refresh and relaunch, developing the proposal, securing owner approval for a $15,000 budget, and coordinating the work through professional photography and a main-page website feature.
- Introduced a resident portal for enquiries and maintenance requests, with 80% of requests submitted online within three months, improving tracking and follow-up.
- Adapted leasing during COVID-19 by conducting virtual viewings and securing 10–15 leases per month without in-person tours, helping maintain occupancy at 95%.
Leasing Consultant
Jefferson Apartment Group
, Massachusetts
11.2019 - 12.2020
- Managed leasing enquiries at a 169-apartment community, securing 5–10 leases per month and guiding prospective residents through applications, approvals and move-in.
- Built relationships with local realtors and corporate contacts to attract Japanese business professionals on temporary assignments with Boston-area technology and life sciences companies, including Takeda and Mitsubishi Electric.
- Supported marketing through social media campaigns and property promotions, and organised resident events for up to 100 residents.
Legal Cashier
Jaffe Porter Crossick LLP
London
01.2008 - 01.2014
- Processed around 150 client and office account transactions each month for fee earners in accordance with SRA Accounts Rules.
- Completed daily client account reconciliations and maintained accurate financial records.
- Managed credit control and debt recovery, and coordinated completion-day payments for approximately 20 property transactions per month.
Education
Interior Design Diploma -
British College of Interior Design
01-2018
BA (Hons) - Business & Property Management
University of Westminster
01-2005
Legal Secretarial Certificate -
ILEX
Skills
- Client records management
- Enquiry handling
- Customer experience enhancement
- Lease and contract administration
- Event coordination
- Budget management
- Vendor negotiation
- Yardi / RealPage
- CRM
- Excel
- Word
- Outlook
- Google Workspace
- Data management
- Documentation
- Regulatory compliance
- Debt management
Accomplishments
- Reduced HOA operating costs by $15,000 (12%) through competitive contract bidding and recommendations to HOA boards.
- Led a model apartment refresh at Greystar, securing owner approval for a $15,000 budget and managing the project through photography and a main-page website feature.
- Raised property occupancy from 87% to 96% through prospect follow-up and timely application processing.
- Managed client account funds for six years as a legal cashier, working in line with SRA Accounts Rules.
Timeline
Front of House / Customer Support
RPM Technik Porsche Specialists
01.2025 - 08.2026
Leasing Consultant
Trinity Property Consultants
07.2024 - 11.2024
HOA Assistant Property Manager
Neighborhood Community Management
03.2021 - 04.2024
Assistant Community Manager
Greystar
12.2020 - 01.2021
Leasing Consultant
Jefferson Apartment Group
11.2019 - 12.2020
Legal Cashier
Jaffe Porter Crossick LLP
01.2008 - 01.2014
Interior Design Diploma -
British College of Interior Design
BA (Hons) - Business & Property Management
University of Westminster
Legal Secretarial Certificate -
ILEX