Marina Vienescu
Wolverhampton,UK
Summary
Operations manager with over 7 years in stadium hospitality and retail. Proven track record in problem resolution and enhancing customer satisfaction. Passionate about creating a positive work environment by supporting the team and achieving great results together.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Operations Manager
Wolverhampton Wanderers - Levy Restaurants
Wolverhampton, UK
2023.03 - Current
- Managing a team of over 300 hospitality and retail staff on a match day for a Premier League Football Club
- Created a collaborative work environment for positive team dynamics by supporting and engaging with the team
- Creating payroll trackers for match day and events to help the team track their labour and monitor their spend
- Have been focusing on increasing the standards and improving guests experience
- Managing all match day and non match day operations such as staffing, suppliers, retail and hospitality catering areas and bars, stock control, PO logs, cash reports
Reception Team Member
Staycity Aparthotel
Birmingham
2022.04 - 2023.02
- Enhanced customer satisfaction by providing prompt and courteous service.
Hospitality Manager
Manpower
Bucharest
2019.01 - 2020.01
- Working for the National Footbal Federation as a Hospitality Manager
- Recruiting, coordinating and supervising hostesses during international footbal games for the "National Arena" Stadium (capacity of 50 000)
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
Hospitality Manager
CS Universitatea Craiova
Craiova, Dolj
2018.08 - 2020.01
- Building and maintaining strong relationship with guests and clients
- Making sure the clients are satisfied with their skybox facilities by delivering all operations to the highest standards
- Working closely with sales manager and catering manager to ensure the guests needs are met during the events
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
Hospitality Project Manager
Manpower
Craiova, Dolj
2017.03 - 2020.01
- Recruiting, coordinating and supervising matchday/events held at "Ion Oblemenco" Stadium (capacity of 30 100)
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Scheduled shifts based on seasonal demands and staff availability.
- Managing interviews and offering training for the rights candidates
- Finding suppliers for the working uniforms for waiters and hostesses
Education
Bachelor's Degree - Finance and Banking
University of Craiova
Bachelor's Degree - Arts of Performance - Acting
University of Craiova
Skills
- Team leadership and management
- Creating an engaging environment for my team
- Excellent communication skills
- Problem solver
- MS Office proficiency
- Resilience in high-pressure situations
Languages
Romanian
English
Spanish
Certification
Personal alcohol licence
Timeline
Operations Manager
Wolverhampton Wanderers - Levy Restaurants
2023.03 - Current
Reception Team Member
Staycity Aparthotel
2022.04 - 2023.02
Hospitality Manager
Manpower
2019.01 - 2020.01
Hospitality Manager
CS Universitatea Craiova
2018.08 - 2020.01
Hospitality Project Manager
Manpower
2017.03 - 2020.01
Bachelor's Degree - Arts of Performance - Acting
University of Craiova
Bachelor's Degree - Finance and Banking
University of Craiova