Marina Powell-Currie
Penrith,Cumbria
Summary
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Organised Team Leader with 8 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Looking for new role where hard work and dedication will be highly valued
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work history
Partnership and Strategic Overview Team Leader
Environment Agency
Penrith, Cumbria
06.1998 - Current
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Upskilled team members by planning and delivering training workshops.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Designed and implemented training to further develop staff based on business goals.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Recognised exceptional individual performance for improved motivation.
- Monitored health and safety measures for guaranteed compliance.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Established clear budgets and cost controls strategies to meet objectives.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Fostered positive employee relationships through communication, training and coaching.
- Promoted professionalism among staff to develop productive relationships.
- Organised financial and operational data to help with yearly budgeting and planning.
- Led team of 9 to achieve KPI targets and successfully complete assigned projects.
Data input clerk
Barclays
Penrith, Cumbria
12.1992 - 01.2024
- Registered new customer account details in system.
- Generated weekly and monthly reports for managers.
- Maintained GDPR compliance through safe, secure customer data handling.
- Entered data into software to maintain accurate records.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
- Input accurate data using manual and automated means, consistently meeting targets.
- Collaborated with team members to guarantee efficient workflow and timely data entry.
Data Analyst
H & V Welfare
Penrith, Cumbria
10.1996 - 06.1998
- Generated reports from extracted data for analyses.
- Developed mathematical, actuarial and statistical theories and techniques.
- Advised on data collection and statistical methods to verify reliability of findings.
- Created bespoke reports according to requests, presenting clear, informative data insights.
- Verified and input data from external sources, confirming accuracy before integration.
- Supported data improvement initiatives by increasing automation, reducing department costs.
- Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
- Engaged with stakeholders to build relationships and brand awareness.
- Increased customer satisfaction by resolving issues.
- Successfully delivered on tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lifeguard
Penrith Leisure Centre
Penrith, Cumbria
08.1992 - 03.1997
- Worked closely with facility staff to enforce overall safety measures beyond pool area.
- Minimised accidents through diligent monitoring.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
- Directed safe movements of large groups.
- Clearly communicated establishment rules and regulations for continued compliance.
- Stewarded busy public areas to keep crowds safe.
- Provided clear and concise instructions to patrons regarding safety protocols.
- Attended allocated station to support monitoring of open space.
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Liaised with pool management to address and rectify safety concerns promptly.
- Patrolled assigned areas to maintain safe customer environments.
- Acted as point of contact for confused, distressed, or lost members of public.
- Responded to safety concerns from members of public.
- Offered flexible schedule from early starts to weekend shifts.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
Receptionist
Tarmac
Penrith, Cumbria
01.1994 - 10.1996
- Admitted guests into buildings to control site access.
- Handled office petty cash and maintained flawless records.
- Managed bookings scheduled, cancellled and re-arranged appointments.
- Represented company and promoted brand with exceptional service and presentation.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Monitored building security, updated logs and issued visitor badges.
- Answered telephone calls, compiling detailed notes and promptly forwarding as required.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Stayed current on processes and procedures to offer relevant assistance.
- Issued visitor and contractor passes and recorded visits on security system.
- Acted as first point of contact for wide range of personnel.
- Oversaw office supply orders and replenished stock for staff use.
- Delivered front of house duties with warm and professional manner.
- Received payments and updated balances in computer.
- Maintained reception area stock of important forms and brochures.
Education
Bachelor of Arts - Business Management
University of Northumbria at Newcastle
Newcastle upon Tyne 09.1999 - 07.2002
Skills
- Cost-effective budget control
- Process improvement
- Team supervision
- Employee coaching and mentorship
- Resource allocation
- Superior communication skills
- Key Performance Indicator (KPI) management
- Team development strategies
- Leadership
- Team building
- Time management
- Problem-solving
Timeline
Bachelor of Arts - Business Management
University of Northumbria at Newcastle
09.1999 - 07.2002
Partnership and Strategic Overview Team Leader
Environment Agency
06.1998 - Current
Data Analyst
H & V Welfare
10.1996 - 06.1998
Receptionist
Tarmac
01.1994 - 10.1996
Data input clerk
Barclays
12.1992 - 01.2024
Lifeguard
Penrith Leisure Centre
08.1992 - 03.1997