Summary
Overview
Work history
Education
Certification
Timeline
Generic

Marina Mincheva

London,United Kingdom

Summary

As a Risk & Compliance Analyst, I am responsible for evaluating and maturing TJX’s Security Control framework. I am tasked with evaluating industry control standards to design & improve trusted security controls, covering both cyber risk and compliance requirements, with a particular focus on ensuring that TJX’s maturity journey aligns to the NIST Cyber Security Framework. I work with key stakeholders to drive accountability and sustainable control across security, as well as other IT & Business partners. I am a professional with strong analytical skills and a keen eye for the bigger picture. With a background in government services and a drive to excel in IT, I offer a versatile skill set that thrives in fast-paced and challenging environments.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Risk and Compliance Analyst II

TJX
London
2024.01 - 2026.03
  • Assisted in defining and developing TJX’s security control framework by incorporating cyber risk and compliance requirements.
  • Collaborated with compliance stakeholders to provide evidence of compliance and facilitate remediation efforts.
  • Facilitated regular meetings, encouraging collaboration and knowledge sharing amongst colleagues.
  • Provided expert advice on governance matters, contributing to informed decision-making processes.
  • Worked with cross-functional teams to support enterprise-wide compliance.

TRAINEE CLOUD ENGINEER

Digital Futures
London
2023.01 - 2023.08
  • Obtained Amazon Web Services (AWS) Solutions Architect Associate certification, establishing a solid foundation in cloud computing including skills in Linux and Python.
  • Experienced in utilising Git for version control and efficient collaboration within development teams.
  • Familiarity with various AWS services, enabling the design and implementation of robust cloud solutions.

ENFORCEMENT COLLECTIONS MANAGER

Borough of Newham
London
2021.07 - 2022.11
  • Implemented a comprehensive performance monitoring system to track the Collection team metrics, resulting in a 10% increase in collection targets.
  • Demonstrated exceptional problem-solving skills by effectively handling complex complaints and inquiries from MPs, Councillors, the Ombudsman and the general public.
  • Implemented strategic improvements to daily workflows and operating procedures, resulting in a significant increase in team revenue collection and overall productivity.
  • Contributed to enhancing the customer experience by leading the implementation of new features such as a live chat feature. Reduced customer support calls by launching a self- service knowledge base.

LONDON BAILIFF CONTACT CENTRE MANAGER

Ministry of Justice
London
2019.11 - 2021.05
  • Successfully led a team of 10 staff, ensuring the delivery of exceptional customer service and efficient coordination of enforcement operations across London.
  • Streamlined processes and introduced data- driven strategies to optimise the performance of the Collection team, driving collection targets and increasing income levels by 15%.
  • Monitored key performance areas and proactively provided recommendations for improvement to the Delivery Manager which stabilised the department and established it as a top-performer.
  • Played a pivotal role in the digitalisation efforts of our department, specifically contributing to the modernisation of the court’s database.

Team Leader

Ministry of Justice
London
2018.03 - 2019.11
  • Successfully led and managed a high-performing team, ensuring their organisation and skill development aligned with work objectives.
  • Conducted workload assessments and devised new operational processes that led to an increase in productivity.
  • Implemented robust governance and assurance measures to ensure the safe and secure handling of financial transactions and personal data.

JUDICIAL SUPPORT OFFICER

Ministry of Justice, Cardiff
Cardiff
2017.08 - 2018.02
  • Effectively managed case handling and facilitated the smooth progression of cases through various stages.
  • Maintained seamless communication and fostered strong relationships with external stakeholders and contractors to ensure continuous collaboration.
  • Recognised for exceptional performance, promoted to the role of team leader within just six months of joining the Ministry of Justice.
  • Played a key role in training and mentoring new team members, offering valuable guidance and support throughout their onboarding process.
  • Social Security and Child Support Tribunal

EXECUTIVE ASSISTANT AND OFFICE COORDINATOR (Temporary Cover)

CHUBB Fire & Security
Cardiff
2017.03 - 2017.08
  • Served as a liaison, ensuring seamless communication between the executive office and internal departments, while consistently demonstrating strong leadership to foster trust and support from senior management staff.
  • Conducted comprehensive data analysis on diverse administrative and policy matters, leveraging insights to develop well- informed recommendations and deliver concise reports.
  • Swiftly responded to and effectively resolved customer complaints and comments, prioritising customer satisfaction and maintaining a high level of service.

Education

CYBER SECURITY BOOTCAMP -

The Skills Network
London
2023.07 - 10 2023

WEB DEVELOPMENT BOOTCAMP -

Bath Spa University

HNC - ENGLISH LANGUAGE AND COMMUNICATION

Cardiff University

BSC - COMPUTER SCIENCE

University of London
London
04/2020 -

Certification

  • Google Cybersecurity Certificate, Google, Jan 2024
  • AWS Certified Solutions Architect – Associate, AWS, May 2023
  • AWS Certified Cloud Practitioner, AWS, Feb 2023

Timeline

Risk and Compliance Analyst II

TJX
2024.01 - 2026.03

CYBER SECURITY BOOTCAMP -

The Skills Network
2023.07 - 10 2023

TRAINEE CLOUD ENGINEER

Digital Futures
2023.01 - 2023.08

ENFORCEMENT COLLECTIONS MANAGER

Borough of Newham
2021.07 - 2022.11

LONDON BAILIFF CONTACT CENTRE MANAGER

Ministry of Justice
2019.11 - 2021.05

Team Leader

Ministry of Justice
2018.03 - 2019.11

JUDICIAL SUPPORT OFFICER

Ministry of Justice, Cardiff
2017.08 - 2018.02

EXECUTIVE ASSISTANT AND OFFICE COORDINATOR (Temporary Cover)

CHUBB Fire & Security
2017.03 - 2017.08

HNC - ENGLISH LANGUAGE AND COMMUNICATION

Cardiff University

WEB DEVELOPMENT BOOTCAMP -

Bath Spa University

BSC - COMPUTER SCIENCE

University of London
04/2020 -

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Marina Mincheva