Summary
Overview
Work History
Education
Skills
Timeline
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Marina Koroma

Massage Therapist
MANCHESTER,-england

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Massage Therapist

Self employed
MANCHESTER
03.2022 - Current
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.

Customer Service Representative

Credit Union
MANCHESTER
07.2018 - 07.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Collected and analyzed customer information to prepare product or service reports.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

English Teacher

TEFL
Jinan
01.2014 - 01.2018
  • Prepared and implemented lesson plans covering required course topics.
  • Administered assessments and standardized tests to evaluate student progress.
  • Helped students develop important learning skills and good study habits useful in trade school or college education.
  • Supported student skill development in alignment with personal and academic goals.
  • Coordinated activities to encourage interest in reading.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Prepared comprehensive English curriculum for multiple classes.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

Education

Bachelor of Science - International Business Management

University of Derby
Derbyshire
09.2019 - 06.2022

Skills

Customer consultation

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Timeline

Massage Therapist

Self employed
03.2022 - Current

Bachelor of Science - International Business Management

University of Derby
09.2019 - 06.2022

Customer Service Representative

Credit Union
07.2018 - 07.2019

English Teacher

TEFL
01.2014 - 01.2018

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Marina KoromaMassage Therapist