Marina Ivanova

• Fostered positive employee relationships through communication, training and coaching.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Supported new hires through onboarding process for speedy and successful training.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Recognised exceptional individual performance for improved motivation.
• Led team of 10 to achieve KPI targets and successfully complete assigned projects.

• Pulled orders efficiently to maintain demanding productivity goals.
• COVID-19 project
• Onsite software
• Scheduling associates
• Covering targets by monitoring
• Effectively managed stakeholder relationships, ensuring agreed service obligations were consistently met.
• Trained new staff in warehouse systems to boost team efficiencies.
• Verified final dispatches for quality, accuracy and consistency.
• Measured project progress against performance goals by documenting project specifications from start to completion.

• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Designed and executed individual and small group exercise fitness classes and regimens.
• Built clients confidence and ability through unrelenting motivation and dedication.
• Built client capabilities through strength training, cardiovascular exercise and stretching.
• Taught clients how to properly operate exercise equipment.
• Devised specific workout systems for individual clients based on performance ability.
• Maintained awareness of latest personal training techniques and best practices by researching trends.
• Informed clients regarding progress and development to meet target fitness goals.

Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.

• Consistently exceeded productivity targets by monitoring and improving individual and team performance.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Managed payroll by tracking employee hours and entitlements.