Marina Carpanini
Mountain ash ,Rhondda Cynon Taf
Summary
Dynamic professional with a strong focus on outstanding customer service and employee engagement. Demonstrates expertise in sales strategies and leading by example, fostering a collaborative and motivated work environment. Skilled in critical decision making, aiming to drive organisational success through innovative solutions and strategic leadership.
Overview
43
43
years of professional experience
1
1
Certification
Work history
Supervisor leader
Webbers fish and chip shop
Nelson , Caerphilly County Borough
05.2022 - 06.2025
- Optimised shift schedules to maintain optimal staffing levels consistently.
- Developed employee rosters for equitable distribution of work hours and responsibilities.
- Monitored inventory levels to guarantee sufficient stock availability at all times.
- Contributed valuable insights during strategic planning sessions to align with company objectives.
- Monitored inventory levels regularly, ensuring adequate stock availability at all times
- Improved customer satisfaction rates by promptly addressing and resolving concerns.
- Implemented safety protocols, resulting in a safer work environment.
- Upheld company policies consistently whilst managing staff, fostering a culture of respect and accountability among employees.
- Provided training for new staff members, improving their job performance.
- Monitored inventory levels regularly, ensuring adequate stock availability at all times.
Supervisor
Carpanini’s cafe
Mountain Ash, Rhondda Cynon Taf
11.2012 - 02.2022
- Fostered a positive work culture to boost employee morale.
- Organised team resources, resulted in improved project timelines.
- Improved team efficiency by implementing new scheduling practices.
- Conducted performance appraisals with employees for career development discussions.
- Managed daily operations to increase productivity.
- Assisted in the recruitment process for hiring quality staff members.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Led team meetings, ensured clear communication amongst all members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Identified potential risks and mitigated them through proactive measures.
- Ensured smooth operations with regular maintenance checks.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Provided constructive feedback to staff for improved performance levels.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Implemented company policies effectively, maintained high standards of service delivery.
- Facilitated monthly training sessions for enhanced staff performance.
- Delegated tasks appropriately, achieved balanced workload among team members.
Counter assistant
Princes cafe
Pontypridd , Rhondda Cynon Taf
09.2000 - 11.2012
- Helped create attractive displays that caught the eye of potential buyers.
- Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
- Assisted customers with product selection for improved shopping experience.
- Enhanced store cleanliness with diligent maintenance tasks.
- Performed opening and closing procedures as per company policy, ensuring store readiness every day.
- Upheld hygiene standards in food preparation areas for safe consumption by customers.
- Improved customer satisfaction by delivering prompt and accurate service.
- Served customers quickly during peak hours to minimise waiting time.
- Checked inventory levels regularly for timely replenishment of goods on the shop floor.
- Processed card payments for increased transaction efficiency.
- Demonstrated knowledge of products and services for improved customer trust in company offerings.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Managed stock levels to optimise availability of products.
- Assisted colleagues during busy periods to maintain smooth operation of outlet.
- Packaged purchased items neatly to enhance customer satisfaction.
- Cross-sold related products, increasing overall sales volume.
- Rotated stock regularly to ensure freshness of produce on display shelves.
- Addressed customer queries, promoting better understanding of products and services.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
- Delivered outstanding customer care with proactive sales and listening skills.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Educated customers on promotions, offers and special events to enhance product sales.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Performed accurate cash counts at store opening and closing.
- Handled cashing up procedures, identifying and resolving differences between accounting information and cash drawer.
- Continuously maintained up-to-date product knowledge to offer sound, professional customer advice.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Checked notes carefully to spot counterfeit currency.
- Displayed and restocked merchandise by following brand guidelines.
- Mentored new team members on customer service and POS operation.
- Effectively used POS systems to scan, record and process precise customer transactions.
Kitchen supervisor
Carpanini’s cafe
Mountain Ash, Rhondda Cynon Taf
09.1989 - 08.2000
- Conducted regular equipment checks for optimal performance and safety measures.
- Maintained stock levels, ensuring no disruption in service.
- Adhered to budget constraints whilst ordering supplies.
- Improved team morale through effective communication and leadership skills.
- Conveyed feedback from customers to the chef and staff, leading to continual improvement of services.
- Ensured clean working area at all times for hygienic food preparation.
- Trained new staff members for improved team efficiency.
- Delegated tasks to staff members, enhancing productivity and efficiency.
- Managed kitchen operations, resulting in smooth workflow.
- Oversaw portion control measures, reducing food waste significantly.
- Assisted in menu planning, introducing innovative dishes to attract more customers.
- Enhanced food safety standards by implementing strict hygiene practices.
- Implemented waste reduction strategies for cost-effectiveness and sustainability.
- Complied with all relevant health and safety regulations, maintaining a safe working environment.
- Met kitchen hygiene standards by preparing, implementing and monitoring routine cleaning schedules.
Office administrative assistant
Debenhams
Cardiff, Cardiff
09.1982 - 07.1989
- Conducted thorough research for projects, aiding in successful completion of assignments.
- Operated office equipment efficiently, contributing to a functional work environment.
- Managed invoicing tasks smoothly, ensuring accurate financial records were maintained.
- Enhanced customer satisfaction through timely query resolution.
- Prepared detailed reports to assist in strategic decision making.
- Compiled relevant information for presentations, helping portray data effectively.
- Handled incoming calls professionally whilst providing helpful assistance to callers.
- Handled confidential documents with utmost discretion, maintaining privacy standards at all times.
- Facilitated smooth workflow by managing office supplies inventory effectively.
- Contributed to cleaner office environment by implementing effective waste management practices.
Education
GCSEs -
Cardinal Newman
Pontypridd, Rhondda Cynon Taf 09/1976 - 07/1982
Skills
- Outstanding customer service
- Employee engagement
- Sales strategies
- Leading by example
- Critical decision making
Certification
food hygiene certificate level 3, health and safety, first aid,fire extinguisher,food hygiene certificate level 2.
Timeline
Supervisor leader
Webbers fish and chip shop
05.2022 - 06.2025
Supervisor
Carpanini’s cafe
11.2012 - 02.2022
Counter assistant
Princes cafe
09.2000 - 11.2012
Kitchen supervisor
Carpanini’s cafe
09.1989 - 08.2000
Office administrative assistant
Debenhams
09.1982 - 07.1989
GCSEs -
Cardinal Newman
09/1976 - 07/1982