Marina Bostan
Northampton
Summary
Motivated and detail-oriented graduate with experience in HR administration, recruitment support, and office operations. Skilled in managing employee records, onboarding processes, and supporting payroll preparation using HR and accounting systems. Strong organisational and communication skills with a high level of discretion when handling confidential information. Seeking opportunities in HR, Payroll, Finance Assistant, or Administrative roles to further develop my professional expertise.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
HR Manager
Stilis Home
Chisinau, Moldova
2025.08 - 2025.12
- Assisted in managing the recruitment process from job posting to hiring coordination.
- Supported onboarding and induction to ensure smooth new employee integration.
- Updated job descriptions, HR documents, and internal policies to aid operations.
- Promoted internal communication for effective departmental collaboration.
- Executed employee engagement surveys and performance reviews for employee satisfaction.
- Participated in meetings with leadership, providing HR insights for decision-making.
- Maintained HR records using CRM systems, Google Drive, and Microsoft Office.
- Aided payroll preparation by managing timesheets with 1C accounting software.
- Prepared employment contracts aligned with Moldovan Labour Code and ensured proper HR documentation.
- Organised team events to enhance employee engagement and company culture.
- Facilitated regular employee communication to address needs and improve experience.
HR Administrator/Reception (Maternity Cover)
Bethany Homestead
Northampton, United Kingdom
2024.12 - 2025.06
- Provide comprehensive HR and administrative support services, utilising HRIS systems and best practice frameworks to streamline processes and maintain compliance with company policies.
- Conduct regular audits of HR files to ensure compliance with legislative requirements, regulations, and internal standards.
- Enhanced staff compliance with mandatory training requirements through diligent management of key records including HR matrix, training matrix, PDR, supervision matrix, DBS tracker, and right to work documentation.
Achieved timely monitoring of training needs and qualifications to support workforce development and regulatory adherence. - Oversaw allocation and monitoring of training modules for new and existing staff, ensuring compliance with mandatory training requirements.
- Implement training-derived actions to uphold HR standards and best practices.
- Support recruitment processes by managing job advertising, shortlisting candidates, interviewing, and overseeing onboarding and induction to enhance overall efficiency and candidate experience.
- Guide the ongoing development of HR philosophy goals and strategic objectives.
- Documented disciplinary grievance return-to-work meetings and staff interviews to ensure accuracy and impartiality.
- Provide reception cover during holiday and sickness absence to maintain uninterrupted front-line operations and support team effectiveness.
OFFICE /ADMIN
OLYA LTD
London, United Kingdom
2022.02 - 2023.09
- Assist students with complete documentation and enrolment processes for university admissions to ensure successful admissions outcomes.
- Responded to calls and emails, maintaining professionalism and clarity in all communications.
- Utilise software tools to prepare comprehensive reports that assist marketing team objectives.
- Develop engaging social media content tailored to target audience, utilising various platforms to increase brand awareness and audience interactions.
- Employ Microsoft Word for documentation, Excel for data management, Zoom for virtual meetings, and Microsoft Teams for seamless collaboration.
RECEPTION/MANAGEMENT
67 Pall Mall Private Members Club
London, United Kingdom
2019.12 - 2022.01
- Create a warm and inviting atmosphere by consistently greeting and welcoming all guests and members.
- Facilitated seamless communication by managing incoming calls and emails concerning general inquiries and deliveries for guests and employees.
- Utilised effective communication and problem-solving skills to address and resolve various guest concerns promptly.
- Manage reservations in Quadra Net and Jonas Club software systems to ensure smooth customer experiences.
- Updated documents, floor charts, and menus as needed.
- Assisted with guest list duties for special events..
- Maintained cleanliness in reception area, creating a welcoming environment.
RESTAURANT RECEPTIONIST
Mint Leaf Lounge Restaurant
London, United Kingdom
2019.09 - 2019.11
- Managed reservations through phone and email inquiries in Open Table and Quandoo applications.
- Assisted clients with booking processes using DMN Habib bank privilege card.
- Supported team efforts in maintaining customer satisfaction and efficient reservation handling.
- Managed incoming calls and ensured prompt forwarding to office managers.
- Arranged reservations to support team operations efficiently.
- Accompany guests to tables and support in seating arrangements.
- Coordinated table assignments and maintained orderliness to optimise service efficiency.
- Adapted service approach by using guest's name to customise interactions and meet specific needs..
- Coordinated and organised VIP and special guest reservations, ensuring accurate booking details and personal preferences.
- Facilitated modifications and cancellations of reservations within Bookatable system.
- Monitored daily availability and supported management of changes and reservations.
- Finalised daily report closing checklists and maintained function sheets, booking sheets, casual slips, deposit records, cash reports, voids, and comps.
FRONT OF HOUSE/PUBLIC AREA
Soho House
London, United Kingdom
2018.01 - 2019.08
- Conducted thorough daily check-in and check-out procedures to maintain service quality and efficiency.
- Manage reservation modifications and cancellations to enhance customer experience and operational efficiency.
- Managed daily availability checks and coordinated last-minute changes and reservations effectively.
- Coordinated communication with housekeeping department regarding arrivals and departures, ensuring timely confirmation of room readiness for occupancy.
- Coordinated scheduling, correspondence, and office supplies management to optimise daily administrative processes.
- Follow established hotel policies to accurately manage cash charge float and till procedures, ensuring proper financial handling.
PERSONAL DEVELOPMENT MENTOR
Escape Campus
London, United Kingdom
2017.10 - 2017.12
- Analysed diverse range of educational products and alternative options provided by private English academy to inform curriculum development and student needs..
- Utilise communication skills to connect with individuals through phone calls and social media platforms, advertising English courses tailored to diverse learning needs.
- Communicate details of diverse classes to customers, highlighting key features and benefits of each option.
- Assess customer English levels to tailor classes that meet individual learning needs.
- Facilitated preparation and signing of educational services agreements to ensure compliance and clarity.
- Facilitated continuous improvement of customer service processes to enhance overall customer satisfaction.
Education
Bachelor of Science - Business and Management (International HR Management)
University of Bolton
London, United Kingdom 2021.06 - 2025.05
GCSEs - Hight School
Liceul Teoretic "Hyperion"
Chisinau, MoldovaSkills
- Adaptability and resilience
- Leadership skills
- Organizational proficiency
- Confidentiality and GDPR compliance
- Attention to detail
- Work prioritization
- Multitasking abilities
- Customer discretion
- Communication excellence
- Zoom and Teams proficiency
- Microsoft Office expertise
- CRM and 1C accounting software
Languages
Romanian
Native language
English
Advanced
Spanish
Upper intermediate
Italian
Intermediate
Russian
Intermediate
Timeline
HR Manager
Stilis Home
2025.08 - 2025.12
HR Administrator/Reception (Maternity Cover)
Bethany Homestead
2024.12 - 2025.06
OFFICE /ADMIN
OLYA LTD
2022.02 - 2023.09
Bachelor of Science - Business and Management (International HR Management)
University of Bolton
2021.06 - 2025.05
RECEPTION/MANAGEMENT
67 Pall Mall Private Members Club
2019.12 - 2022.01
RESTAURANT RECEPTIONIST
Mint Leaf Lounge Restaurant
2019.09 - 2019.11
FRONT OF HOUSE/PUBLIC AREA
Soho House
2018.01 - 2019.08
PERSONAL DEVELOPMENT MENTOR
Escape Campus
2017.10 - 2017.12
GCSEs - Hight School
Liceul Teoretic "Hyperion"