MARINA BOSTAN
Northampton,United Kingdom
Summary
Motivated and detail-oriented HR enthusiast with a strong academic foundation and hands-on experience in administrative support, office reception, and HR assistance. Recently graduated from university with a passion for human resources and a drive to contribute meaningfully to organizational success. Proven ability to manage front-office operations, support recruitment and onboarding processes, and maintain confidential employee records with professionalism and discretion. Known for adaptability, and a commitment to continuous learning. Eager to grow within an HR role where I can apply my experience and expand my knowledge in employee relations, talent development, and HR best practices.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
HR Administrator/Reception (Maternity Cover)
Bethany Homestead
Northampton, Northamptonshire
12.2024 - 06.2025
- Deliver comprehensive HR and administrative support services in line with current best practices and company policies.
- Regularly audit HR files to ensure compliance with legislative requirements, regulations, and internal standards, maintaining high levels of accuracy and confidentiality.
- Maintain and update key records including the HR Matrix ;Training Matrix; PDR; Supervision Matrix; DBS Tracker and Right to Work to ensure timely monitoring of staff qualifications, training needs, and compliance with mandatory requirements.
- Allocate and monitor training modules for new and existing staff, ensuring all mandatory training is completed and recorded effectively.
- Implement actions derived from training and HR matrix reviews to meet and uphold HR standards and best practice.
- Support the recruitment process including job advertising, shortlisting, interviewing, onboarding, and induction processes.
- Assist in the ongoing development of HR philosophy, goals, and strategic objectives.
- Act as a notetaker during disciplinary, grievance, return-to-work meetings, and staff interviews, ensuring accurate and impartial documentation.
- Provide reception cover during periods of holiday and sickness absence, supporting front-line operations with professionalism and efficiency.
OFFICE /ADMIN
OLYA LTD
02.2022 - 09.2023
- Assist students with the complete documentation and enrollment process for university admissions.
- Receive and respond to calls and emails, ensuring timely and professional communication.
- Prepare, write, and print reports to support the marketing team’s initiatives.
- Manage and publish content on social media platforms to promote the company and engage with target audiences.
- Proficient in using Microsoft Word, Excel, Zoom, and Microsoft Teams for communication, collaboration, and documentation tasks.
RECEPTION/MANAGEMENT
67 Pall Mall Private Members Club
London
12.2020 - 01.2022
- Company Overview: Private Members Club
- Greet and welcome all guests and members warmly at all times.
- Receive calls, emails from members, general inquiries, and deliveries, messages for guests and from employees; among other inquiries.
- Assist with any guest related issues.
- Make, modify and cancel reservations in the Quadra Net and Jonas Club Software System.
- Update documents, floor charts, and menus as needed.
- Perform Guest List duties for special events.
- Managing all wine stocks and all outbound deliveries.
- Communicate and co-ordinate with the Sales team and customers to ensure orders are correctly fulfilled and queries resolved.
- Oversee weekly stock takes and stock management.
- Generate relevant data for the sales and marketing team to analyse, report and plan parts of their daily work.
- Assist Logistics Manager with the following: Forecasting demand, creating purchase orders and coordinating shipping from around the world.
- Managing the company's supply chain to ensure the seamless delivery of products to our wide customer base.
- Private Members Club
RESTAURANT RECEPTIONIST
Mint Leaf Lounge Restaurant
London
09.2019 - 11.2019
- Manually placed reservations answered by phone/email into Open table,Quandoo,Freanchly App, DMN,Habib Bank,Privilege Card (TLC)
- Answer any incoming calls and forward to the office menegers, took messages and made reservations.
- Welcoming customers,helping with bags and coats.
- Escorted guests to tables and assisted in seating.
- Handed off the guest to the member of staff serving at table.
- Anticipated the guest's requirements and personalized service by using the Guest's name.
- Monitored reservations of VIPs and Special Guests.
- Make, modify and cancel reservations in the Bookatable System.
- Check the daily availability and manage changes and reservations.
- Complete Daily Report, Closing Checklist, Function Sheet, Booking Sheet, Casual Slip, Deposit Taken, Cash Report, Void&Comps.
FRONT OF HOUSE/PUBLIC AREA
Soho House
London
01.2018 - 08.2019
- Complete daily check-in and check-out procedures.
- Make, modify and cancel reservations in the System.
- Check the daily availability and manage last minute changes and reservations.
- Communicate with the housekeeping department regarding arrivals and departures and confirm when rooms are ready to be occupied.
- General administrative tasks.
- Insure all cash, charge, float and till procedures are carried out in accordance with the Hotel policies.
PERSONAL DEVELOPMENT MENTOR
Escape Campus
London
10.2017 - 12.2017
- Company Overview: Private English School
- Having a broad knowledge of the products our private english academy offers and alternative.
- Personally contacting people via telephone and social media advertising English Courses.
- Engaging with customers and presenting the different classes available.
- Finding out the customers English Level si that the classes would suit the needs of the customer.
- Preparing and signing the educational services agreement.
- Following up the progress of the individual.
- Private English School
Education
NVQ Level 5 - Business and Management (International HR Management)
University of Bolton
Bolton 04.2021 - 04.2025
GCSEs - Hight School
Liceul Teoretic "Hyperion"
Skills
- Quick learner
- Strong sense of leadership
- Very organised
- Able to adapt to situations easily and work under pressure
- Confidentiality (GDPR)
- Great attention to detail
- Ability to prioritize work
- Multitasking
- Customer discretion
- First-class communication
- Zoom ; Teams
- Microsoft/Microsoft Office
Timeline
HR Administrator/Reception (Maternity Cover)
Bethany Homestead
12.2024 - 06.2025
OFFICE /ADMIN
OLYA LTD
02.2022 - 09.2023
NVQ Level 5 - Business and Management (International HR Management)
University of Bolton
04.2021 - 04.2025
RECEPTION/MANAGEMENT
67 Pall Mall Private Members Club
12.2020 - 01.2022
RESTAURANT RECEPTIONIST
Mint Leaf Lounge Restaurant
09.2019 - 11.2019
FRONT OF HOUSE/PUBLIC AREA
Soho House
01.2018 - 08.2019
PERSONAL DEVELOPMENT MENTOR
Escape Campus
10.2017 - 12.2017
GCSEs - Hight School
Liceul Teoretic "Hyperion"
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