Marián Višňa
Prague,Czech Republic,
Summary
Seasoned travel technology professional with 17+ years of experience in corporate travel technology, partner management, training, software implementation and airline operations within dynamic, multinational environments.
Proven expertise in implementing strategies to optimize corporate travel programs through online self-service booking tool adoption elevating end-user experience, driving policy compliance and cost efficiency for leading global organizations from diverse industries.
Skilled in risk mitigation, vendor and partner collaboration, with a strong ability to work independently and within cross-functional teams. Detailed-oriented and highly analytical, passoniate about driving innovation and automation backed by a solid foundation and deep interest in the rapidly evolving industry.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Implementation Project Manager
SAP Concur
Prague
04.2020 - Current
- Orchestration of concurrent complex global implementations of international strategic customers from diverse industries through persistent client motivation, ensuring project timelines are upheld.
- Consistently deliver projects on time and within budget, achieving a high project success rate.
- Assess and interpret customer business requirements and internal policies, providing expert guidance on optimal configuration options to best fulfill client needs and drive business value, diligently addressing and rectifying the concerns of customers and partners alike.
- Align services with evolving industry trends, adapt to environmental and market shifts to maintain high-quality service delivery.
Implementation Project Manager
SAP Concur
Prague
01.2019 - 04.2020
- Design, develop and deploy corprate online booking tool solution seamlessly integrated with other software platforms to optimize client operations, maximize process efficiency, and streamlines cost management.
- Ensure compliance with internal and external policies, regulatory frameworks, duty of care obligations, legal requirements, and data privacy laws.
- Develop and continuously enhance in-depth functional and technical expertise in constanty evolving industry and internal and external suite of products.
- Identify potential bottlenecks to mitigate operational blockages and drive efficiency.
CTE TMC Consultant
SAP Concur
Prague
12.2015 - 12.2018
- Establish and nurture trusted relationships with partner reseller travel agency executives and key technical stakeholders, fostering long-term collaboration and strategic alignment. Leverage risk mitigation strategies to maintain strong partner product adoption.
- Assessment of partner systems, business models and strategies. Guidance, plan creation and coordination of new functionalities testing, roll out and migrations executions.
- Drive technical partner enablement and onboarding, ensuring a seamless transition to the platform through a structured tailored partner onboarding process.
- Lead the delivery of product demonstrations, training sessions, and functional knowledge transfer to enhance partner capabilities. Facilitate travel agency partner community calls to encourage knowledge sharing and best practice adoption.
- Foster close collaboration across internal teams including Business Development, Sales, Implementation, and Support to advocate for partner success.
- Detailed partner-facing self-service knowledgebase development, curation and maintenance. Creation and distribution of the monthly partner newsletter, keeping partners informed about product updates, industry trends, and best practices.
CTE Analyst
SAP Concur
Prague
09.2012 - 05.2014
- Provide client-centric technical assistance to administrators ensuring the product meets operational expectations, addressing any issues that arise.
- Guide and train administrators on system functionalities, best practices, and troubleshooting steps.
- Identify and address performance issues proactively to ensure optimal system operation.
- Work with internal and external stakeholders and third-party vendors to resolve complex technical problems.
- Maintain detailed documentation of issues, resolutions, and FAQs to improve service efficiency.
Back Office Agent
Czech Airlines Services
Prague
09.2012 - 05.2014
- Ticket issuance, reissue, exchanges, upgrades. Fare and tax recalculation, ADM processing.
- Frequent flyer programs, multi-segment and complex Round-the-World ticket search and issuance.
- Provide technical assistance and guidance to international General Sales Agents (GSAs), IATA and non-IATA travel agencies, as well as hotline support for station managers, check-in staff, and ground handling teams.
- Queue monitoring.
Call Center Agent
Czech Airlines Services
Prague
08.2007 - 08.2012
- Assist passengers with booking flights, modifying reservations, processing cancellations and provide fare information, baggage policies, and travel requirements.
- Handle complaints professionally and escalate complex issues accordingly.
- Adhere to airline policies, industry regulations, and data security standards
Education
Master of Arts - History and Social Studies
Constantine the Philospher University
Nitra, Slovakia 09.2002 - 06.2007
Skills
- Decision making
- Strategic planning
- Analytical thinking
- Negotiating
- Excellent written and verbal communication
- Passion for technology
- Accuracy
- Attention to detail
- Resilience
Certification
GBTA Advanced Principles of Business Travel Management
Amadeus Ticketing
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Czech
Native
Slovak
Native
Affiliations
- Strong interest in work life balance and wellbeing. Active lifestyle ambassador being the local SAP Concur Sport Club's initiative leader and treasurer.
- Event organization
- Travelling
Timeline
Senior Implementation Project Manager
SAP Concur
04.2020 - Current
Implementation Project Manager
SAP Concur
01.2019 - 04.2020
CTE TMC Consultant
SAP Concur
12.2015 - 12.2018
CTE Analyst
SAP Concur
09.2012 - 05.2014
Back Office Agent
Czech Airlines Services
09.2012 - 05.2014
Call Center Agent
Czech Airlines Services
08.2007 - 08.2012
Master of Arts - History and Social Studies
Constantine the Philospher University
09.2002 - 06.2007
Similar Profiles
Patrick CostelloPatrick Costello
Senior Account Executive at SAP ConcurSenior Account Executive at SAP Concur
ALEXIS HUNTERALEXIS HUNTER
Customer Support Manager at SAP ConcurCustomer Support Manager at SAP Concur
Sindhu H SSindhu H S
Business Process Consultant at SAP CONCURBusiness Process Consultant at SAP CONCUR
Kristen M HrycoyKristen M Hrycoy
Director TMC Partner Success at SAP ConcurDirector TMC Partner Success at SAP Concur
Mayur R TMayur R T
Senior Implementation Project Manager at IKS (AQuity Solutions)Senior Implementation Project Manager at IKS (AQuity Solutions)