Maria Dolores Balmon
Bournemouth,ENG
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs. Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level3 position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Hospitality Worker
The Royal Exeter Hotel
04.2017 - 07.2024
- Helped prepare range of drinks, including cocktails, mocktails, coffee and iced beverages.
- Handled cash and card payments, processing accurately to minimise till discrepancies.
- Assisted with menu development based on seasonal trends and customer feedback..
- Managed reservations efficiently, utilising software for accurate booking and occupancy tracking to optimise room allocation.
- Participated events, representing the establishment and contributing to its positive public image.
- Provided vibrant, professional bar service, preparing drinks efficiently with enthusiasm for optimised guest experiences.
- Delivered faultless service through exceptional communication and first-class customer care.
- Delivered faultless service through exceptional communication and first-class customer care.
- Took customer orders accurately, noting dietary requirements and special requests to ensure exact needs were met.
- Removed dirty dishes, cups and waste from tables where appropriate, asking for additional courses and drinks for upselling purposes.
- Developed and maintained positive relationships with guests, encouraging repeat business through personalised service.
- Warmly greeted customers to build rapport and create welcoming atmosphere.
- Collaborated effectively with kitchen staff to provide smooth, efficient food service to diners.
- Coordinated events and conferences, overseeing setup and execution to guarantee smooth operations and client satisfaction.
- Trained new staff members in hospitality protocols and customer service excellence, fostering a supportive team environment.
- Helped set up and deliver hospitality events, including corporate and VIP events.
- Welcomed customers and accurately took orders with excellent product knowledge.
- Collected customer feedback when processing payments to enable service improvements.
- Took orders and made suggestions to guest tastes and preferences.
- Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
- Applied excellent customer service techniques for optimal guest satisfaction.
- Kept front-of-house areas for clean, safe environment welcoming staff and customers.
- Helped bartenders prepare cocktails, soft drinks and smoothies.
- Adapted to various roles within the hospitality team, demonstrating flexibility and a broad skill set.
Bar Manager
Canvas Bournemouth
09.2021 - 09.2022
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Increased revenue with creative marketing initiatives and promotional events.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.2
- Improved customer service rankings by resolving issues quickly and accurately.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Motivated staff to perform at peak efficiency and quality.
Congress Hostess
Palacio De Congresos
04.2003 - 11.2003
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
- Coordinated with kitchen and floor staff to facilitate seamless service and address any guest concerns promptly.
- Collaborated with management to organise special events and private functions, tailoring arrangements to meet specific client needs.
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Used Microsoft Office to track information, update records and write correspondence.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Kept reception well-stocked with reading materials, informational pamphlets and important forms.
- Operated multi-line telephone system to take messages, give information and direct callers. Languages English and Spanish.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
Teacher of Physical Education
Seneca School
02.2001 - 07.2002
- Practices for year 2001 as teacher of physical education all levels in school primary Seneca for my graduation.
- Facilitated professional development workshops for fellow educators on innovative physical education teaching methods and strategies.
- Provided individualised support and guidance to students demonstrating difficulties, helping them overcome challenges in physical education.
- Participated in school leadership meetings, representing the physical education department and advocating for its needs and interests.
- Managed resources effectively, ensuring the availability of equipment and facilities for a wide range of sports and physical activities..
- Organised and led extracurricular sports clubs, including football, netball, and athletics, promoting teamwork and healthy competition among students.
- Implemented behaviour management techniques effectively, maintaining discipline and a positive atmosphere in all physical education settings.
- Designed wide variety of PE lessons to entice students to engage in full weekly exercise.
- Maintained up-to-date knowledge of physical education pedagogy, attending professional development courses and incorporating new teaching methods..
- Provided classes with ongoing feedback to strengthen performances and improve outcomes.
- Focused on making all activities inclusive for all fitness levels by assessing student fitness abilities regularly.
- Helped students reach full potential in PE activities by celebrating successes and providing ongoing encouragement.
- Implemented differentiated instruction strategies to accommodate diverse learning needs and physical abilities within the classroom.
- Used passion and dedication for physical education to motivate students to participate in activities..
- Coordinated all activities for sports days, including event set up, training students and assigning activities.
- Motivated students by assigning tailored targets and learning objectives.
Education
NVQ Level 1 - Teaching Assistant
Aspire Education Academy
Bournemouth, United Kingdom 04.2001 -
Diploma of Higher Education - Teacher of P.E
Facultad De Ciencias De La Educacion
Spain 04.2001 -
Diploma Education - Congress Hostess
Palacio De Congresos
Spain 04.2001 -
Diploma Education - Secundary School
I.B. Averroes De Cordoba
Spain 04.2001 -
GCSEs - Primary School
Nuestra Senora De Las Mercedes
Spain 04.2001 -
Skills
Pedagogical techniques
Child development understanding
Classroom supply management
Extracurricular activity coordination
Strong empathy
Positive attitude
Collaboration
Positive reinforcement
Adaptable
Child safeguarding
Professional Development
Educational software proficiency
Behavioural understanding
Positive person
Happy and always try to help everyone to be better
Timeline
Bar Manager
Canvas Bournemouth
09.2021 - 09.2022
Hospitality Worker
The Royal Exeter Hotel
04.2017 - 07.2024
Congress Hostess
Palacio De Congresos
04.2003 - 11.2003
NVQ Level 1 - Teaching Assistant
Aspire Education Academy
04.2001 -
Diploma of Higher Education - Teacher of P.E
Facultad De Ciencias De La Educacion
04.2001 -
Diploma Education - Congress Hostess
Palacio De Congresos
04.2001 -
Diploma Education - Secundary School
I.B. Averroes De Cordoba
04.2001 -
GCSEs - Primary School
Nuestra Senora De Las Mercedes
04.2001 -
Teacher of Physical Education
Seneca School
02.2001 - 07.2002