Overview
Work History
Education
Skills
Timeline
Generic

Marilena Kyritsi

Athens

Overview

8
8
years of professional experience
3
3
Languages

Work History

Lodging Partner Associate II

Expedia Group
07.2022 - Current
  • Demonstrates ability to manage several tasks and meet deliverables with minimal error.
  • Strong communicator, adept at navigating complex situations and formats and listens to others, confirming understanding of the content and underlying messages
  • Actively controls and structures use of time to most effectively accomplish work, projects, and goals.
  • Strong reporting and analytical skills to identify root causes and suggest solutions. Synthesizes analysis into insights to drive process improvement, Aids in the testing deployment of enhanced processes
  • Participated in the product champion project

Senior Customer Service Representative

Sitel
10.2021 - 07.2022
  • Streamlined customer service processes for improved efficiency and faster response times.
  • Managed escalated cases with diplomacy, maintaining professionalism at all times.
  • Enhanced customer satisfaction by promptly addressing and resolving complex issues.
  • Conducted regular performance evaluations of team members, providing constructive feedback and coaching as needed.

Customer Service

Teleperformance, Apple
10.2020 - 10.2021
  • · Apple France After Sales French and UK market for Apple store online
  • Top performer
  • Promoted and maintained excellent customer relationships, adopting a customer focused approach at all times

Flight Attendant

Oman Air
03.2017 - 09.2020
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Promoted to Senior Cabin Crew and Supervisor - reports at the end of each flight.

Travel Consultant

Kritsia Travel
01.2016 - 02.2017
  • Amadeus system
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Implemented automated office systems, optimizing client and data communications as well as records management

Education

Univeristy Degree - Marketing & Communication

Economical Univeristy of Athens
Athens Greece
04.2001 -

IATA-UFTAA - Foundation & Amadeus Diploma

A.S.T Airline Services Training
Athens Greece
04.2001 -

French Baccalaureate -

Lycee Francais Jean Monnet
Brussels Belgium
04.2001 -

Diploma - ECCE DIPLOMA

Hellenic American Union
Athens Greece
04.2001 -

Skills

Team Player

Timeline

Lodging Partner Associate II

Expedia Group
07.2022 - Current

Senior Customer Service Representative

Sitel
10.2021 - 07.2022

Customer Service

Teleperformance, Apple
10.2020 - 10.2021

Flight Attendant

Oman Air
03.2017 - 09.2020

Travel Consultant

Kritsia Travel
01.2016 - 02.2017

Univeristy Degree - Marketing & Communication

Economical Univeristy of Athens
04.2001 -

IATA-UFTAA - Foundation & Amadeus Diploma

A.S.T Airline Services Training
04.2001 -

French Baccalaureate -

Lycee Francais Jean Monnet
04.2001 -

Diploma - ECCE DIPLOMA

Hellenic American Union
04.2001 -

Similar Profiles

CREATE PROFILE
Marilena Kyritsi