Marilen Maddy
London,Blackheath
Summary
Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop communication, organisational, and decision-making skills.
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Energetic employee well-versed in strong communication and organisation skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
SEND Teacher's assistant
Complete Classroom Services
London
01.2025 - Current
- Conducted reading sessions with small groups; enhanced literacy skills amongst pupils.
- Utilised creative teaching aids for engaging instructional delivery.
- Assisted teachers with lesson planning, resulting in well-structured classes.
- Participated in staff training sessions; ensured up-to-date knowledge on education policies and best practices.
- Supported teacher during parent-teacher meetings for comprehensive discussion about pupil progress.
- Managed classroom behaviour effectively, fostering a conducive learning atmosphere.
Drama teacher
Perform Lucy Quick
London
01.2022 - 01.2025
- Organised school plays for enhanced learning through practical application.
- Facilitated workshops on topics like character development, script analysis or movement techniques.
- Fostered positive learning environment by maintaining high standards of behaviour, discipline and respect.
Assistant manager
Ades
London
04.2018 - 12.2021
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled customer complaints effectively, restoring trust in our brand.
- Created a positive work environment, resulting in higher employee morale.
- Delegated tasks to team members efficiently improving overall productivity.
Education
Bachelor of Arts - Acting and Performing
University for the Creative Arts
Farnham, Surrey 09.2019 - 07.2022
Skills
- Resilient leadership
- Communication excellence
- Proactive initiative taker
- Customer relationship building
- Inspiring motivation
- Customer Service
- Team Leadership
- Learning disabilities training
- Experience with eyfs framework
- Phonics teaching
- Behavioural intervention techniques
- Customer satisfaction enhancement
- Efficient time management
- Positive energy projection
Timeline
SEND Teacher's assistant
Complete Classroom Services
01.2025 - Current
Drama teacher
Perform Lucy Quick
01.2022 - 01.2025
Bachelor of Arts - Acting and Performing
University for the Creative Arts
09.2019 - 07.2022
Assistant manager
Ades
04.2018 - 12.2021