Marika Krupinska

Front the House -Hotel

Receptionist

• Completed late check-ins and directed guests to rooms.
• Gave relevant guest information and payment methods to prevent fraud.
• Managed lost and found items to assist guests with retrieving belongings.
• Trained staff to provide excellent customer service, apply best practices and comply with procedures.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Waitress

• Displayed enthusiasm and promoted excellent service to customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Trained new waitstaff on proper food handling, customer service and safety procedures.

• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Kept server areas clean and stocked to increase efficiency while working tables.
• cleaned tables during busy periods to assist staff and quickly turn over tables.
• Greeted new customers, discussed specials, and took drink orders.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Assisted customers whenever they needed help or looked like they were in need.
• Merchandising the stock
• Counting inventory
• Answering questions or provide help customers adding price tags.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.

Work Experience

• Maintained order and cleanliness of reception area for professional and inviting atmosphere.
• Resolved customer problems and helped customer find specific product.
• responded appropriately and friendly to questions from customers.