Marije Cekaj
Ilford,Albania
Summary
- Responsible Care Assistant enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
- Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
INTERPRETER FOR FOREIGN TOURIST
VELIPOJE MUNICIPALITY
Velipoje, Albania
2012.01 - 2014.01
- Helping visitors to understand more the place that they are visiting, to understand the culture better, encouraging to spend more in terms of accommodation, refreshment, and entertainment
INTERSHIP AS CHILD DAY CARE WORKER
DAYCARE FOR YOUNG CHILDREN FUSHE - KRUJE
Tirana
2014.01 - 2017.01
- Providing care for children, such as setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys
- Developing and encouraging age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc
- Maintaining a safe workplace by monitoring children for health, behavioural, and emotional issues and reporting concerns to staff and parents
- Preparing children to enter the next level of care or for entry into school.
Customer Adviser , Italian Language
ASSIST SH.P.K
Tirane, Albania
2017.01 - 2023.03
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Followed up customer queries to check provided solutions met expectations.
- Improved customer satisfaction ratings through responsive query resolution.
HOME CARE WORKER
Municipality of Kruja,
Fushe Kruje, Albania
2020.03 - 2022.09
- Helping care home residents with their personal care which includes getting dressed, washing, and eating
- Providing company: chatting and sharing news
- Providing information to family members regarding the care plan
- Ensuring that the resident's needs and wishes are met
- Administering medication under supervision (as detailed in their individual medication administration record)
CALL CENTER, INBOUND ITALIAN LANUAGE
TELEPERFORMANCE
Albania
2019.01 - 2019.11
- Campaign handled: Apple customer care, Italian language
- Built positive customer rapport through friendly, professional communication.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Reduced customer wait times by adhering to call target timeframes.
ACCOUNT ASSISTANT
MAGELLANO SRL
Tirane, Albania
2019.11 - 2020.06
- Data entry, answering phones, processing the mail
- Handling communications with clients and vendors via phone, email
PAYMENT COLLECTOR
D&S' GLOBAL SOLUTIONS
2020.12 - 2021.04
- Recorded communications and account updates to enable debt and payment monitoring.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Identified needs of clients by conducting comprehensive assessments.
- Monitored debtor payments and flagged issues to avoid recovery delays.
Care assistant
Vital Care and Support LTD
Battersea, Wandsworth
2023.03 - Current
- Minimised care continuity issues by keeping thorough, accurate records.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Monitored client health conditions and reported immediate issues to manager.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Kept patient environments clean and neat following optimum hygiene standards.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Education
BACHELOR DEGREE - Italian Language
University of Foreign Languages
Shkoder, Albania 2012.01 - 2015.01
HIGH SCHOOL - undefined
Shote Galica
Fushe kruje, Albania 2009.01 - 2012.04
Skills
- Meticulous and organised
- Security awareness
- Clean and neat
- Multi-line telephone skills
- Open and clear communicator
- Customer relations
- Microsoft Office Suite
- Incoming mail distribution
- Punctual
Languages
ITALIAN
Upper intermediate
ENGLISH
Upper intermediate
Custom
The ability to work as part of a team, Interpersonal and communication skills, both oral and written, Creativity and innovation, Problem-solving and strategic planning ability, The ability to cope with pressure and challenges, Flexibility, Sharing, Listening, Following Directions, Respecting Personal Space
Personal Information
- Date of birth: 04/14/1994
- Gender: Female
- Nationality: Albanian
Affiliations
- Sports
- Reading
Timeline
Care assistant
Vital Care and Support LTD
2023.03 - Current
PAYMENT COLLECTOR
D&S' GLOBAL SOLUTIONS
2020.12 - 2021.04
HOME CARE WORKER
Municipality of Kruja,
2020.03 - 2022.09
ACCOUNT ASSISTANT
MAGELLANO SRL
2019.11 - 2020.06
CALL CENTER, INBOUND ITALIAN LANUAGE
TELEPERFORMANCE
2019.01 - 2019.11
Customer Adviser , Italian Language
ASSIST SH.P.K
2017.01 - 2023.03
INTERSHIP AS CHILD DAY CARE WORKER
DAYCARE FOR YOUNG CHILDREN FUSHE - KRUJE
2014.01 - 2017.01
BACHELOR DEGREE - Italian Language
University of Foreign Languages
2012.01 - 2015.01
INTERPRETER FOR FOREIGN TOURIST
VELIPOJE MUNICIPALITY
2012.01 - 2014.01
HIGH SCHOOL - undefined
Shote Galica
2009.01 - 2012.04