Mariia Viktoriia Laskivska
London,United Kingdom
Summary
I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and
polite, creative, flexible, have a good sense of humour. I am able to work
independently in busy environments and also within a team setting. I am outgoing
and tactful, and able to listen effectively when solving problems. I build strong
organisational skills and ability to manage multiple projects and work effectively
under time and resource constraints.
Overview
7
7
years of professional experience
Work history
Hostess
Haymarket Hotel
London, United Kingdom
11.2024 - Current
- Provided excellent customer service to ensure repeat business.
- Organised waiting lists during peak hours to manage crowd effectively.
- Checked coats and other personal belongings as per guest's request whilst ensuring their safekeeping.
Barista
Gail's Bakery
London, United Kingdom
02.2023 - Current
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Trained new baristas on company processes and product preparation.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Replenished supplies to maintain adequate stock levels.
- Checked temperatures of freezers and refrigerators to verify proper functioning.
- Built strong relationships with regulars and new customers by providing friendly personalized service.
Hostess
Ninos
London, United Kingdom
10.2022 - 01.2023
- Answered phone calls and scheduled reservations for guests.
- Managed guest expectations by providing accurate wait times.
- Provided guests with menus and recommended specials.
- Kept reception area clean and organised to uphold professional office reputation.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Maintained reception area stock of important forms and brochures.
Team leader
Pret A Manger
London, United Kingdom
01.2022 - 11.2022
- Canceled orders based on customer requests, inventory or delivery problems.
- Assisted in the recruitment and onboarding of new team members.
- Delegated tasks to team members according to project requirements and employee strengths.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
Sales Manager
Lucky
Ternopil, Ukraine
01.2021 - 11.2021
- Communicating with customers about the leather products and with my high
communication skills bringing the client to the purchase. - Full knowlage and understanding of the products.
- Processing and issuing invoices.
- Managed sales team activities by evaluating needs of each territory and participating in sales calls.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
Barista
Coffeeshop Rover
Ternopil, Ukraine
01.2019 - 03.2021
- Describing menu items and suggesting products to customers.
- Servicing customers and taking orders.
- Preparing and serving hot and cold drinks such as coffee, tea, artisan
and speciality beverages. - Cleaning and sanitising work areas, utensils and equipment.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Waiter
Kashtanova Simya Restoranchykiv
Ternopil, Ukraine
06.2018 - 11.2018
- Offering/making excellent customer service in good manner.
- Meet and greet of customers giving a positive impression of the
company. - Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Education
School 7
Ukraine 09.2008 - 06/2017
Diploma of Higher Education - Managment,marketing.
College economics, law and information technology
Ukraine,Ternopil. 09.2017 - 07/2020
Bachelor of Business Administration - Managment,marketing.
West Ukrainian National University
Ukraine ,Ternopil 09.2020 - 07/2023
Skills
- IT: MS Office, PowerPoint, Excel,
- Compelling Leadership skills
- Strong time and priority management skills
- Strong personality and ability to convince others
- Perfect organizational and managing skills
- Analytical skills
- Communication skills
- Excellent active listening skills and
ability to give my complete attention
to patrons during busy times Solid
background in organizing other wait
staff and hosts, coordinating my
responsibilities to ensure a smooth
flow of service - Highly responsible and reliable
- People Management
- Teamwork and Collaboration
- Customer Service
Languages
English
Advanced (C1)
Ukrainian
Native
Russian
Native
Polish
Beginner
Timeline
Hostess
Haymarket Hotel
11.2024 - Current
Barista
Gail's Bakery
02.2023 - Current
Hostess
Ninos
10.2022 - 01.2023
Team leader
Pret A Manger
01.2022 - 11.2022
Sales Manager
Lucky
01.2021 - 11.2021
Bachelor of Business Administration - Managment,marketing.
West Ukrainian National University
09.2020 - 07/2023
Barista
Coffeeshop Rover
01.2019 - 03.2021
Waiter
Kashtanova Simya Restoranchykiv
06.2018 - 11.2018
Diploma of Higher Education - Managment,marketing.
College economics, law and information technology
09.2017 - 07/2020
School 7
09.2008 - 06/2017
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