Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Mariiа Nedilko

London

Summary

A professional with 5+ years experience in Sales, complemented by experience in Neuhaus Chocolate. My strongest motivation is demonstrates excellent customer service building long-lasting trust between brand and its clients in Neuhaus Chocolate - a where I could fully express my passion of sales and chocolate.

Overview

9
9
years of professional experience
4042
4042
years of post-secondary education

Work history

Sales Advisor

Neuhaus Chocolate
London, United Kingdom
07.2024 - Current
  • Delivered exceptional customer service and after- sales support, ensuring high levels of client satisfaction.
  • Buit trusting relationship with clients, turning them into regular loyal customers of the boutique.
  • Increased sales through effective sales techniques.
  • Created visual merchendasing displays in line with brand standards.
  • Handled weekly and monthly boutique financial reporting and banking operations.
  • Ensured consistent monthly team KPI growth at least 10%.
  • Worked extended hours during holiday season, managing high customer footfall.

Recruitment Team Lead

ALCOR
Kyiv/London, Ukraine
01.2019 - 07.2024
  • Managed of the recruitment process IT company.
  • Searched for talents on different platforms.
  • Mentored junior employees.
  • Researched new talent markets.
  • Delivered highly skilled candidates through close collaboration with hiring managers.
  • Streamlined recruitment process by implementing innovative strategies.
  • Maintained and increaseda talent pool for IT companies
  • Collaborated closely with other department heads for workforce planning needs.
  • Led of Sourcing Recruitment Team.

Sales Assistant

Central Department Store
Kyiv, Ukraine
01.2016 - 01.2018
  • Assisted customers with product selection for optimal satisfaction.
  • Demonstrated products effectively leading to increased sales conversions.
  • Collaborated effectively with team members to meet sales targets.
  • Offered personalised shopping advice to enhance customer experiences.
  • Built strong relationships with regular customers for repeat business.

Education

Bachelor of Business Economics -

Kyiv National Economic University
Kyiv
09/2015 - 06.2019

Bachelor of International Journalism -

Ivan Franko National University of Lviv
Lviv
09/2017 - 06.2021

Bachelor of Business Administration -

Ravensbourne University London
London
02/2025 -

Skills

  • Passionate for sales
  • Previous experience in Neuhaus boutique
  • Excellent customer service skills
  • Teamwork
  • Genuine passion for clients and for building long-term trust between brand and customers
  • Delivering a memorable "wow" effect

Languages

English
Advanced
Russian
Proficient (C2)
Ukrainian
Proficient (C2)
German
Elementary

Affiliations

  • Fashion and Art History
  • Reading classical literature
  • Cycling
  • Travelling

Timeline

Sales Advisor

Neuhaus Chocolate
07.2024 - Current

Recruitment Team Lead

ALCOR
01.2019 - 07.2024

Sales Assistant

Central Department Store
01.2016 - 01.2018

Bachelor of Business Economics -

Kyiv National Economic University
09/2015 - 06.2019

Bachelor of International Journalism -

Ivan Franko National University of Lviv
09/2017 - 06.2021

Bachelor of Business Administration -

Ravensbourne University London
02/2025 -

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Mariiа Nedilko