Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Marieta Gvasalia

Marieta Gvasalia

Liverpool

Summary


Detail-oriented HR and Payroll professional with expertise in talent systems, payroll management, and customer support platforms, including SAP SuccessFactors, Concur, Zendesk, and Freshdesk. Proficient in Microsoft Outlook and Excel, with a proven ability to ensure data accuracy, maintain confidentiality, and build strong stakeholder relationships. Highly skilled in problem-solving, time management, and quickly adapting to new systems and processes.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

HR & Payroll Administrator

Peel Ports Group
Liverpool
03.2025 - Current
  • Respond to all HR and payroll queries via phone, email, and in person, ensuring adherence to agreed Service Level Agreements (SLAs).
  • Deliver high-quality advice and guidance to line managers and employees while providing efficient administrative support to meet HR business needs.
  • Manage own and shared mailbox, maintaining timely and accurate responses.
  • Maintain electronic employee records in HR and payroll systems, ensuring accuracy and compliance with GDPR.
  • Produce employment references and confirmation of employment documentation.
  • Process new starters, changes to terms and conditions, and leavers, completing all system updates and documentation within required timescales.
  • Support onboarding and offboarding processes, including inductions for new starters and exit interviews for leavers.
  • Stay fully up-to-date with company policies and procedures to provide reliable and consistent advice.
  • Assist employees and line managers with HR and payroll system queries.
  • Prioritise workload effectively to meet strict deadlines.

Office Administrator

Lovett Estate & Letting Agents
Bournemouth
01.2024 - 12.2024
  • Sending Market appraisals, Offers, Fall throughs, Price reductions, withdrawals, Memorandums of Sales, Invoices etc.
  • Answering the phone, taking and relaying detailed messages
  • Booking viewings and valuations from phone, email and walk-in enquiries
  • Meeting, greeting and welcoming customers in branch
  • Confirming appointments and organising the diary
  • Taking payments, sending and recording invoices liaising with the accounts team

Customer Service Trainer

Eurasia group LLC
Georgia
01.2023 - 12.2024
  • Company Overview: Remove My Car LTD
  • Training new joiners and guiding them through the process. Having an individual approach towards each trainee.
  • Assisting them to learn how to manage emails, chats, calls during the day
  • Help trainees to learn how to establish, develop and maintain a positive business and customer relationship
  • Remove My Car LTD

Customer Service Representative

Eurasia group LLC
Tbilisi
01.2022 - 12.2023
  • Company Overview: Remove My Car LTD
  • Working as a customer service specialist for Digital Marketing Agency passionate about delivering great results for clients throughout the UK operated in Tbilisi, Georgia
  • Answering questions and providing quotes via email, call and web-chat for British customers
  • Actively communicating with collection teams in the UK
  • Handling calls in a professional manner
  • Calling customers for feedback
  • Remove My Car LTD

Customer Service Representative

GSG
Tbilisi
01.2021 - 12.2022
  • Company Overview: Georgian Service group
  • Working as a customer service representative at GSG (Georgian Service group)
  • Answering calls and replying to emails for British and European customers
  • Georgian Service group

Au Pair

Denmark
01.2018 - 12.2020
  • Worked in Denmark as an AU Pair in an English-speaking household (in order to develop my English language fluency).
  • Also attended Danish language school for two years and passed PD3 (equivalent to level B under the common European languages framework)

Education

Danish Language Certificate -

Speak School of Danish
Copenhagen, Denmark
09.2018 - 06.2020

Master of Arts - English Literature

Tbilisi State University
Tbilisi, Georgia
09.2015 - 06.2017

Bachelor of Arts - English Literature and Philology

Georgian National University
Tbilisi, Georgia
09.2011 - 07.2015

Skills

HR and talent systems: SAP SuccessFactors

  • Payroll and expense management: Concur, Almanack
  • Customer support and ticketing: Zendesk, Freshdesk, SleekFlow
  • Business tools: Microsoft Outlook, Excel
  • Attention to detail

Confidentiality and data handling

  • Problem-solving skills
  • Communication and stakeholder management
  • Time management
  • Adaptability to new systems

References

References available upon request.

Timeline

HR & Payroll Administrator

Peel Ports Group
03.2025 - Current

Office Administrator

Lovett Estate & Letting Agents
01.2024 - 12.2024

Customer Service Trainer

Eurasia group LLC
01.2023 - 12.2024

Customer Service Representative

Eurasia group LLC
01.2022 - 12.2023

Customer Service Representative

GSG
01.2021 - 12.2022

Danish Language Certificate -

Speak School of Danish
09.2018 - 06.2020

Au Pair

01.2018 - 12.2020

Master of Arts - English Literature

Tbilisi State University
09.2015 - 06.2017

Bachelor of Arts - English Literature and Philology

Georgian National University
09.2011 - 07.2015
Marieta Gvasalia