Marieta Gvasalia
Liverpool
Summary
Detail-oriented HR and Payroll professional with expertise in talent systems, payroll management, and customer support platforms, including SAP SuccessFactors, Concur, Zendesk, and Freshdesk. Proficient in Microsoft Outlook and Excel, with a proven ability to ensure data accuracy, maintain confidentiality, and build strong stakeholder relationships. Highly skilled in problem-solving, time management, and quickly adapting to new systems and processes.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
HR & Payroll Administrator
Peel Ports Group
Liverpool
03.2025 - Current
- Respond to all HR and payroll queries via phone, email, and in person, ensuring adherence to agreed Service Level Agreements (SLAs).
- Deliver high-quality advice and guidance to line managers and employees while providing efficient administrative support to meet HR business needs.
- Manage own and shared mailbox, maintaining timely and accurate responses.
- Maintain electronic employee records in HR and payroll systems, ensuring accuracy and compliance with GDPR.
- Produce employment references and confirmation of employment documentation.
- Process new starters, changes to terms and conditions, and leavers, completing all system updates and documentation within required timescales.
- Support onboarding and offboarding processes, including inductions for new starters and exit interviews for leavers.
- Stay fully up-to-date with company policies and procedures to provide reliable and consistent advice.
- Assist employees and line managers with HR and payroll system queries.
- Prioritise workload effectively to meet strict deadlines.
Office Administrator
Lovett Estate & Letting Agents
Bournemouth
01.2024 - 12.2024
- Sending Market appraisals, Offers, Fall throughs, Price reductions, withdrawals, Memorandums of Sales, Invoices etc.
- Answering the phone, taking and relaying detailed messages
- Booking viewings and valuations from phone, email and walk-in enquiries
- Meeting, greeting and welcoming customers in branch
- Confirming appointments and organising the diary
- Taking payments, sending and recording invoices liaising with the accounts team
Customer Service Trainer
Eurasia group LLC
Georgia
01.2023 - 12.2024
- Company Overview: Remove My Car LTD
- Training new joiners and guiding them through the process. Having an individual approach towards each trainee.
- Assisting them to learn how to manage emails, chats, calls during the day
- Help trainees to learn how to establish, develop and maintain a positive business and customer relationship
- Remove My Car LTD
Customer Service Representative
Eurasia group LLC
Tbilisi
01.2022 - 12.2023
- Company Overview: Remove My Car LTD
- Working as a customer service specialist for Digital Marketing Agency passionate about delivering great results for clients throughout the UK operated in Tbilisi, Georgia
- Answering questions and providing quotes via email, call and web-chat for British customers
- Actively communicating with collection teams in the UK
- Handling calls in a professional manner
- Calling customers for feedback
- Remove My Car LTD
Customer Service Representative
GSG
Tbilisi
01.2021 - 12.2022
- Company Overview: Georgian Service group
- Working as a customer service representative at GSG (Georgian Service group)
- Answering calls and replying to emails for British and European customers
- Georgian Service group
Au Pair
Denmark
01.2018 - 12.2020
- Worked in Denmark as an AU Pair in an English-speaking household (in order to develop my English language fluency).
- Also attended Danish language school for two years and passed PD3 (equivalent to level B under the common European languages framework)
Education
Danish Language Certificate -
Speak School of Danish
Copenhagen, Denmark 09.2018 - 06.2020
Master of Arts - English Literature
Tbilisi State University
Tbilisi, Georgia 09.2015 - 06.2017
Bachelor of Arts - English Literature and Philology
Georgian National University
Tbilisi, Georgia 09.2011 - 07.2015
Skills
HR and talent systems: SAP SuccessFactors
- Payroll and expense management: Concur, Almanack
- Customer support and ticketing: Zendesk, Freshdesk, SleekFlow
- Business tools: Microsoft Outlook, Excel
- Attention to detail
Confidentiality and data handling
- Problem-solving skills
- Communication and stakeholder management
- Time management
- Adaptability to new systems
References
References available upon request.
Timeline
HR & Payroll Administrator
Peel Ports Group
03.2025 - Current
Office Administrator
Lovett Estate & Letting Agents
01.2024 - 12.2024
Customer Service Trainer
Eurasia group LLC
01.2023 - 12.2024
Customer Service Representative
Eurasia group LLC
01.2022 - 12.2023
Customer Service Representative
GSG
01.2021 - 12.2022
Danish Language Certificate -
Speak School of Danish
09.2018 - 06.2020
Au Pair
01.2018 - 12.2020
Master of Arts - English Literature
Tbilisi State University
09.2015 - 06.2017
Bachelor of Arts - English Literature and Philology
Georgian National University
09.2011 - 07.2015