Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Marie Louise Matchett

Birkenhead,Wirral

Summary

I am a dedicated and reliable 19 year old with previous experience as a café attendant and a retail assistant. I am looking to seek a part-time retail position where I can further develop my customer service and operational skills. Having worked in a fast-paced café environment, I bring strong interpersonal skills, a commitment to excellent service, and a proactive approach to learning.

I offer strong interpersonal and communication skills with a knacks, for customer service. Knowledgeable about teamwork, problem-solving and maintaining a positive store environment. Ready to use and develop organisational, sales, and customer interaction skills in a retail role.


I am specifically looking for a role with flexibility. I’m eager to bring my positive attitude, attention to detail, and ability to thrive under pressure to a retail environment, ensuring customer satisfaction and supporting store operations efficiently.

Overview

2
2
years of professional experience

Work History

Retail assistant

BP
York
01.2025 - 05.2025
  • Boosted sales through suggestive selling techniques.
  • Assisted in stock replenishment to maintain store appearance.
  • Managed inventory for streamlined store operations.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Handled transactions, maintaining accurate till records.

Cafe Attendant / Server Part-time

Indigo Cafe
Birkenhead , Wirral
10.2023 - 09.2024
  • Delivered exceptional customer service, promptly addressing queries and concerns.
  • Coordinated with suppliers to ensure timely delivery of fresh produce and supplies.
  • Engaged with customers to gather feedback on service and menu offerings, making recommendations to management.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Developed a loyal customer base through friendly interactions and consistent quality service.
  • Ensured a spotless café atmosphere with routine cleaning of tables and countertops.
  • Conducted inventory checks and restocked service items to ensure availability and readiness for peak dining periods.
  • Cultivated a collaborative environment to boost team morale.
  • Handled food with care, following safety protocols to minimise waste and prevent contamination.

-

Reference

To whom it may concern,


Marie is a very conscientious worker who was a great part of our team for a year whilst she did her A-Levels. Her jobs covered the back of the house and some customer facing rolls which she excelled in. She is used to a kitchen and busy-cafe environment and her commendable skills are her abilities to keep busy and being a useful part of the team when left to her own devices.
Great to work with!


Golfo Migos


Indigo Venue Limited

136 Bedford Road,
CH42 2AS
Indigovenue136@gmail.com

Education

A-Levels - English Literature, Sociology and History

Birkenhead Sixth Form College
2022 - 2024

Skills

  • Positive attitude
  • Customer engagement
  • Task organisation
  • Positive and approachable
  • Clear communication
  • Time management
  • Customer Service
  • Cultural sensitivity
  • Active listening
  • Time efficiency

Custom

  • Air Cadets 2019 - 2021

Discipline, transferable skills, marches for Remembrance Day in public, volunteering in local supermarkets and resilience.

  • National Citizen Service Project July 2022 - August 2022

I was appointed the leader of a group of 20 students where we volunteered within a Care Home to combat loneliness within the elderly community and set up a charity, to make connections to food banks.

Timeline

Retail assistant

BP
01.2025 - 05.2025

Cafe Attendant / Server Part-time

Indigo Cafe
10.2023 - 09.2024

A-Levels - English Literature, Sociology and History

Birkenhead Sixth Form College
2022 - 2024
Marie Louise Matchett