Marie Vilsaint
Bristol,Bristol
Summary
Experienced analyst within the Trust & Safety sector with a strong record in content moderation and policy enforcement projects. Subject-matter expert in various verticals including Minor Safety, Nudity & Sexual Activity, Fraud, Hate Speech & Election Integrity. Successfully trained 6 analysts and contributed to policy revisions of several community guidelines. Seeking a senior analyst or policy enforcement specialist role in the Tech industry.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Content Quality Analyst
TikTok
London, Greater London
2023.01 - Current
- Drive initiatives by identifying gaps and areas of improvement related to policies, procedures, tooling, and documentation.
- Stay current with internal policy changes, develop effective knowledge practices, and host knowledge-sharing sessions.
- Ensure requirements are accurately incorporated and effectively executed in content safety projects.
- Analyse global and regional content trends and generate actionable insights.
- Facilitate training sessions on policy updates to moderation teams to ensure smooth transitions and minimize resistance to change.
- Collaborate with cross-functional teams to host effective calibration sessions, ensuring consistency in quality standards across the organization.
- Visit business partners' sites to conduct quarterly reviews, and reassess business needs.
Content Operations Advisor
TikTok
London
2021.06 - 2022.12
- Implement and monitor quality assurance strategies and documents within the Trust & Safety Department
- Support current and new hire staffs to ensure safety and quality of the content they are moderating
- Deliver coaching sessions to help the team members improve and reach their targets.
Content Investigation Analyst
TikTok
London, Greater London
2022.07 - 2022.09
- Review and respond to metric changes and escalations across multiple channels with accuracy and speed.
- Proactively search for undetected abuse by leveraging internal data, open-source intelligence, and third-party private intelligence.
- Identify abuse trends and patterns to improve KPIs and metrics, including assessment of suspicious activity.
- Self-identify gaps, problems, and needs and come up with robust solutions with relative independence.
Content Moderation Specialist
TikTok
London, Greater London
2020.06 - 2021.05
- Responsible for the content safety of short video products, and ensuring their legal compliance.
- Share guideline feedback and suggest operation strategies to Quality and Policy Teams.
- Coordinating with Quality departments to timely deal with contents violating our community regulations, and to update operation standards.
Education
Bachelor's - English Language & Linguistics
Bangor University
Bangor, Gwynedd 2017.09 - 2019.07
A-Level or equivalent - Literature, English & Arts
Felix Eboue High School
Cayenne, French Guaina 2011.09 - 2014.08
GCSEs - Literature, English & Arts
Auxence Contout Middle School
Cayenne, French Guiana 2007.09 - 2011.08
Skills
- Data Analytics
- Policy Development
- Training Facilitation
- Time Management
- Public Relations
- Problem-Solving
- Microsoft Office
- General Data Protection Regulation (GDPR)
Languages
French
Native
English
Fluent
Haitian Creole
Fluent
Portuguese
Elementary
Additional Information
2019: Taught English to International Students at Bangor University
2017: Interpreter for the Annual Cross-Border Meeting of French Guiana & Suriname
2016: Panellist at the European Youth Event in Strasbourg.
Accomplishments
- July 2023 - TikTok Live Star Award
- September 2022 - TikTok Captain Award
- November 2020 - TikTok Rock Award
- July 2019 - Rhiannon Bill Prize
- 2018 - Black History Youth Awards
This award honours dedicated employees whose unwavering commitment and exceptional contributions have significantly uplifted their team's performance and success through innovative problem-solving, fostering collaboration, and outstanding leadership.
This award celebrates someone who exemplifies teamwork, cooperation, and cross-functional impact. Someone who leveraged creativity to solve a problem that many have tried, and only a few have succeeded.
The Rock is that person the whole team can go to for advice, wisdom, or just a good chat.
Runner-up for Best Undergraduate Dissertation in the School of Languages, Literatures, and Linguistics at Bangor University
Winner of the Leader Category at the 11th Anniversary of ICONS OF BLACK WALES
Timeline
Content Quality Analyst
TikTok
2023.01 - Current
Content Investigation Analyst
TikTok
2022.07 - 2022.09
Content Operations Advisor
TikTok
2021.06 - 2022.12
Content Moderation Specialist
TikTok
2020.06 - 2021.05
Bachelor's - English Language & Linguistics
Bangor University
2017.09 - 2019.07
A-Level or equivalent - Literature, English & Arts
Felix Eboue High School
2011.09 - 2014.08
GCSEs - Literature, English & Arts
Auxence Contout Middle School
2007.09 - 2011.08