Marie Tucker
Pymouth,Devon
Summary
Over 25 years of customer service experience with a proven track record of enhancing client satisfaction. Highly organized professional with exceptional communication skills. Demonstrated ability to engage with diverse clientele and provide compassionate support. Committed to continuous learning and improvement in service delivery.
Overview
18
18
years of professional experience
Work history
Unit Lead
UCSP
Plymouth, Devon
12.2019 - Current
- Welcomed and assisted customers in a busy, high volume environment.
- Managed in person and telephone enquiries professionally
- Processing cash and card payments accurately.
- Led a small team with compassion to foster a supportive work environment.
- Prioritized tasks and orders during peak times.
- Resolved customer concerns calmly and efficiently
- Maintained a clean organized front of house area.
- Collaborated efficiently with other members of the management team and other unit leads.
- Maintained a level 5 hygiene rated kitchen for 5 years
- Managed stock levels to ensure optimal profits and minimal waste.
Experience with cats
myself
plymouth
09.2009 - Current
- Cat owner for over 16 years
- Currently caring for 4 cats
- Experience supporting a chronically ill cat, developing strong empathy and understanding of veterinary care environments.
- Comfortable handling cats and interacting with concerned pet owners
- Volunteer at an animal sanctuary
Operations assistant
Theatre Royal Plymouth
Plymouth, Devon
11.2007 - 12.2019
- Ensured cleanliness of buildings to promote a safe and welcoming environment.
- Supported other team members when needed.
- Assisted in managing high customer volumes during peak periods in the café to ensure efficient service delivery.
- Trained new team members.
- Welcomed diverse visitors with professionalism and warmth.
Education
Some College (No Degree) - Managment
Level 2 Certificate in Principles of Team Leading
Plymouth 08.2020 -
Skills
- Communication skills
- Problem-solving
- Calm under pressure
- Resourcefulness
- Organised
- Excellent customer service
Affiliations
- Baking and cooking
- Dog walking
- Thrifting
Timeline
Some College (No Degree) - Managment
Level 2 Certificate in Principles of Team Leading
08.2020 -
Unit Lead
UCSP
12.2019 - Current
Experience with cats
myself
09.2009 - Current
Operations assistant
Theatre Royal Plymouth
11.2007 - 12.2019