Marie Scholey
Leeds,West Yorkshire
Summary
I am heavily experienced within the hospitality and sales sector, due to my previous work background. I'm a hardworking and organised individual, with good conversational and time management abilities. I also have a proven track record, of providing exceptional customer service, in fast-paced environments. Offering keen attention to detail and strong decision making skills in a day-to-day work schedule.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Sales & Reservations
Roxy Leisure
Leeds, West Yorkshire
06.2023 - Current
- Used customer satisfaction survey findings to address improvement areas.
- Processed payments and online bookings with zero error.
- Communicated reservation confirmations to guests via phone and email.
- Anticipated and promptly responded to guests requests and requirements for their potential bookings.
- Upsold guest experiences to maximise average booking value.
- Maintained food, beverage, and game knowledge to provide accurate information to customers.
- Efficient in using applications such as Microsoft Teams, Word, Excel, whilst also gaining knowledge in the company's booking system (TOGO).
Bar Manager
Pizza Punks Leeds
Leeds, West Yorkshire
09.2021 - 06.2023
- Ability to work with AZTEC systems (i.e., stock checks, reports, finances, etc.)
- Maintain the highest standards of cleanliness and safety
- Work with our team to create a friendly atmosphere our guests will want to come back to
- Completed accurate end-of-day financial routines for cash and card transactions.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Ordered beverage and equipment stock by analysing sales and customer trends.
Sales Advisor
SKY TV
Leeds, West Yorkshire
03.2021 - 09.2021
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Demonstrated product features and functions to engage potential customers.
- Increased current product and service sales through knowledgeable customer advice.
Bartender
The Liquorist Leeds
Leeds
09.2017 - 01.2021
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Education
BA Hons - Magazine Journalism
Leeds Trinity University
Leeds 09.2016 - 06.2019
A-Levels -
Notre Dame Catholic Sixth Form
Leeds 09.2013 - 06.2016
GCSEs -
Mount Saint Mary’s Catholic High
Leeds 09.2008 - 06.2013
Skills
- Customer-focused
- Knowledge of Microsoft applications, eg Excel and Word
- Resolving errors
- Brand awareness
- Schedule management
- Outgoing personality
- Strong communication
- Marketing and sales experience
Affiliations
- Drinks development/mixology - creating cocktail ideas
- Blogging
- Gaming
- Gigs/Concerts
- Reading
References
References available upon request.
Timeline
Sales & Reservations
Roxy Leisure
06.2023 - Current
Bar Manager
Pizza Punks Leeds
09.2021 - 06.2023
Sales Advisor
SKY TV
03.2021 - 09.2021
Bartender
The Liquorist Leeds
09.2017 - 01.2021
BA Hons - Magazine Journalism
Leeds Trinity University
09.2016 - 06.2019
A-Levels -
Notre Dame Catholic Sixth Form
09.2013 - 06.2016
GCSEs -
Mount Saint Mary’s Catholic High
09.2008 - 06.2013
Similar Profiles
Jake HopewellJake Hopewell
General Manager at Roxy Leisure LTDGeneral Manager at Roxy Leisure LTD
Lin Yanping (Libby)Lin Yanping (Libby)
Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)
John RodriguezJohn Rodriguez
Bartender at The RoxyBartender at The Roxy
Sarah DunkleySarah Dunkley
Head of EYFS/KS1, Year 2 Class Teacher at Fulneck SchoolHead of EYFS/KS1, Year 2 Class Teacher at Fulneck School
Kamalika SenguptaKamalika Sengupta
Private tutor at Multiple tutoring agencies/selfPrivate tutor at Multiple tutoring agencies/self