Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Proudest Time in my life.
Hobbies
Additional Information
Timeline
Volunteer
Marie Ramsay

Marie Ramsay

Personal Banker
Brightons,Falkirk

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer services position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Top-performing professional with substantial experience in banking. Dedicated to establishing long-term relations with customers to demonstrate trust and can do attitude. Adept at understanding customers needs and providing information for customers to make there own appropriate decision in what banking products they need.

Overview

24
24
years of professional experience

Work history

Personal Banker

Royal Bank of Scotland
Edinburgh, Lothian
03.2016 - 10.2023
  • Guided customers through online service options to enhance banking efficiency.
  • Handled cash deposits safely and upheld security protocols.
  • Boosted client satisfaction with warm, reassuring service style.
  • Demonstrated exceptional product knowledge to promote comprehensive bank services.
  • Updated client data with strong accuracy and systems knowledge.
  • Smashed monthly targets by growing high-performing outcomes.
  • Resolved queries within target timeframes during peak periods.
  • Engaged with customers to build rapport and loyalty.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Obtained feedback from customers to improve service experience.
  • Implemented customer follow up to uphold service standards.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits to the branch.

Senior Personal Banker

RBS
Edinburgh, Lothian
03.2015 - 03.2016
  • Processed all borrowing applications by following Financial Conduct Authority rules.
  • Explained products ex loans, credit cards, overdraft information with clear and concise terminology.
  • Built client trust by tailoring product benefits to diverse financial circumstances.
  • Demonstrated exceptional product knowledge to promote comprehensive bank services.
  • Conducted Financial Health Checks/ reviews to establish customer needs and fulfill dreams and ambitions.
  • Provide high standard of service to each customer. Being honest, realisable, trustworthy and caring at all times.
  • Working well as a team member.


Protection Consultant

RBS
Edinburgh, Lothian
03.2000 - 03.2015
  • Drafted quotes detailing policy premiums, coverages and payment structures.
  • Helped customers make an informed decision on appropriate products and policy terms.
  • Contacted potential clients and created rapport through cold calling, networking and using referrals.
  • Generated increase in new clients by proactively contacting previous quotes and lapsed accounts.
  • Built positive customer rapport through friendly, professional communication.
  • Asked probing questions of clients to understand needs and identify actionable requirements.
  • Keep up to date with regulated products and fulfill yearly examinations to remain compliant.
  • Work well as a team member and own merit.
  • Provide high standards of service with customers over the telephone.

Education

Standard Qualification - Maths English Art French Anatomy Physiology & Health

St Serfs School
Edinburgh
08/1984 - 08/1992

Ordinary Grade - Introduction to Literature & Communications

St Serfs School
Edinburgh
08/1984 - 08/1992

Computer Skills & SNC Modules - Computer Application Design, Business System Analysis Design

Lauder College
Dunfermline, Fife
08/1991 - 08/1992

Skills

  • Bank account applications
  • Balance transfers
  • Loan assistance
  • Payment assistance
  • Financial goalsetting
  • Financial health checks
  • Credit applications
  • Savings accounts
  • Complaint handling
  • GDPR compliance
  • Identification verification
  • Till accuracy
  • Coin counting
  • Cash counting
  • Credit card payment processing
  • Service knowledge
  • Monetary transactions
  • Credit and debit processing
  • Customer greeting
  • Regulatory compliance
  • Safe balancing
  • Cash handling policies
  • Provide high standard of customer services

Languages

English
Native

Accomplishments

Chartered Banker Qualification


Charity Fundraiser for Neil’s Hugs Foundation, Marie Currie and Corstorphine Xmas Support Project.


Proudest Time in my life.

My daughter Hannah was born in 1997 and she was the best thing that ever happened to me. 

Never felt love like it and now we have an amazing relationship as mother and daughter.

Hobbies

I love going on holidays abroad with family.

I love cooking and having people round to my house and share it around.

Like to potter in the garden growing vegetables potatoes, tomatoes carrots and loads of other vegetables and fruit.

Like days out with family esp my daughter Hannah.

Like walking the family dog Kenzie 

Yoga


Additional Information

I have been a non smoker since March 2023

Timeline

Personal Banker

Royal Bank of Scotland
03.2016 - 10.2023

Senior Personal Banker

RBS
03.2015 - 03.2016

Protection Consultant

RBS
03.2000 - 03.2015

Standard Qualification - Maths English Art French Anatomy Physiology & Health

St Serfs School
08/1984 - 08/1992

Ordinary Grade - Introduction to Literature & Communications

St Serfs School
08/1984 - 08/1992

Computer Skills & SNC Modules - Computer Application Design, Business System Analysis Design

Lauder College
08/1991 - 08/1992

Similar Profiles

Create profile
Marie RamsayPersonal Banker