MARIE PASCALINE JEAN-JACQUES
Summary
People-focused leader with over 14 years of experience in developing diverse workforces in complex operational settings. Expertise includes workforce planning, employee relations, recruitment, performance management, and organizational change. Currently leading the people hub at Campsfield IRC, overseeing recruitment, attendance management, and employee lifecycle processes while supporting senior leaders on people matters. Recognized for building strong relationships and using workforce data to drive informed decision-making, with a background in retail leadership enhancing skills in team management and high-performance culture development.
Overview
15
15
years of professional experience
Work History
People Hub Manager
Mitie
04.2025 - Current
- Partner with the Senior Leadership Team to identify workforce risks, develop people-focused solutions and support organisational objectives.
- Promote inclusive people practices and fair decision-making across recruitment, employee relations and employee development activities.
- Provide guidance on employee relations, attendance, performance, conduct, capability and wellbeing matters.
- Led establishment of People Hub, introducing people processes, governance arrangements and ways of working to support operational functions.
- Engage stakeholders through REELS forums, workforce planning meetings and operational reviews.
- Enhanced engagement with candidates, recruitment teams and vetting partners to ensure successful attainment of Tier 1 TOM requirements.
- Managed the full employee lifecycle from recruitment and onboarding through to development, retention and exit, ensuring workforce capability aligned with Target Operating Model requirements.
- Analysed attrition trends, employee feedback and workforce metrics to identify retention risks and support data-driven people interventions
- Provide structured wellbeing support as a trained TRiM Manager.
- Oversaw operations at Campsfield IRC, ensuring compliance with organisational standards and policies.
- Liaise regularly with Trade Union representatives on workforce matters, including shift pattern consultations, disciplinary and employee relations cases, organisational change and policy implementation, fostering positive industrial relations and effective stakeholder engagement.
Resource Planning Manager
Mitie
03.2024 - 03.2026
- Maintained sickness absence levels consistently below 2% through proactive monitoring, coaching and data-led workforce planning.
- Developed and embedded structured absence management framework, enhancing manager accountability and ensuring consistent application.
- Delivered training and guidance to managers on attendance management and policy application, improving understanding and compliance.
- Supported workforce modelling and a major organisational restructure affecting more than 200 roles.
- Supported leaders during organisational transformation, facilitating consultation activity, workforce transitions, and communication plans to ensure smooth implementation.
Customer Experience Manager
Sainsburys
08.2022 - 03.2024
- Facilitated employee relations, attendance, wellbeing, and performance initiatives to enhance team engagement.
- Coached team leaders and aspiring managers, fostering leadership skills to prepare future organisational leaders.
- Recruited and onboarded colleagues, providing ongoing development to strengthen workforce capability.
- Led and developed frontline teams within a high-volume retail environment.
Senior Department Manager
Primark
11.2011 - 08.2022
- Managed full employee lifecycle, enhancing recruitment, onboarding, performance management, attendance tracking, and development initiatives.
- Led and coordinated over 75 colleagues across four managers and five supervisors to ensure alignment and effective communication.
- Collaborated with HR on employee relations matters and guided teams through organisational change to maintain morale and productivity.
- Supported succession planning and development of future leaders.
Education
BA (Hons) - Airline and Airport Management
Buckinghamshire New University
High WycombeBTEC National Diploma - Aviation Operations
East Surrey College
RedhillSkills
- Workforce Planning
- Recruitment
- Employee Relations
- Change Management
- Employee Engagement
- Employee wellbeing
- Talent Development
- Succession Planning
- Leadership Coaching
- People Analytics
- Stakeholder engagement
- HR Policy
Accomplishments
- Established and embedded the newly formed People Hub function at Campsfield IRC, creating governance, employee lifecycle processes and service standards across all functions.
- Positioned the People Hub at the heart of Campsfield through stakeholder engagement, REELS forums and cross-functional collaboration.
- Achieved Tier 1 Target Operating Model (TOM) requirements through strong engagement with candidates, recruitment teams and vetting partners.
- Designed and implemented a structured absence management process and maintained sickness absence levels consistently below 2%.
- Supported organisational restructuring impacting over 200 roles while maintaining employee engagement and operational continuity.
Professional Development
- BA (Hons) Airline and Airport Management, 2:1, Buckinghamshire New University
- BTEC National Diploma in Aviation Operations, East Surrey College
- Trained TRiM (Trauma Risk Management) Manager
- Extensive practical HR and People Management experience developed through leadership and specialist workforce planning roles.
- Equivalent experience to CIPD Level 5 through operational and strategic people leadership responsibilities.
- Committed to pursuing CIPD accreditation to further strengthen professional knowledge and expertise.
Timeline
People Hub Manager
Mitie
04.2025 - Current
Resource Planning Manager
Mitie
03.2024 - 03.2026
Customer Experience Manager
Sainsburys
08.2022 - 03.2024
Senior Department Manager
Primark
11.2011 - 08.2022
BA (Hons) - Airline and Airport Management
Buckinghamshire New University
BTEC National Diploma - Aviation Operations
East Surrey College