Marie Moran
London
Summary
I am a self-motivated team-player with over ten years of contract management experience with excellent written, verbal and negotiation skills.
I have many transferrable skills, including the ability to engage with colleagues at every level. I am recognised for assessing operational needs and developing solutions to reduce costs, improve revenues, and drive customer satisfaction, resourceful and well-organised with the ability to prioritise my workload and work under pressure.
I possess extensive experience in meeting strict demands and deadlines through a diligent work-ethic and dedication to deliver a first class service.
I am a trustworthy individual with many years of practical experience who is always seeking to meet & exceed the agreed contractual key performance indicators in order to maintain contracts and also attract potential clients through our reputation.
Overview
21
21
years of professional experience
Work history
Quality Assurance Contract Officer
Haringey Council
London, London
2024.02 - Current
- Providing advice and support to semi-independent & residential children’s home to ensure they are adhering to the LA and OFSTED regulations.
- Contract managing multiple contracts within a portfolio, current annual spend £12 million.
- Monitoring activities as well as supporting systems, making sure that they met all compliance regulations.
- Managing a schedule of visits, extensive report writing covering a number of themes including safeguarding and compliance.
- Landlord/Care provider compliance -
- Schedule of visits are prioritised using the RAG rating, emergency visits will take priority over scheduled visits if there is an immediate concern.
- Conducted and completed quality assurance checks for new homes to market prior to commissiong.
- Attended meetings and submit decisions to strategic commissioner for approval.
- Conducting, announced and unannounced visits to landlords, ensuring compliance with HMO licensing and other legislation.
- Oversaw preparation of tender documents, ensuring accuracy and completeness.
- Responding to service user complaints and carrying out face to face visits.
Senior Contracts Officer
Highgate Private Hospital
London
2006.10 - 2024.02
- Ability to monitor multiple databases to keep track of all company inventory for monitoring and operational purposes.
- Oversee daily operations on multiple customer accounts with a combined annual budget of over two million pounds.
- Ensure consistent adherence to NHS regulations and legislation to maintain compliance.
- Liase with key stakeholders, local CCG's, trusts and multidisciplinary teams in order to collate to provide best services for patients and service users.
- Impeccable customer service skills, including verbal and active listening.
- Review financial reports to analyse account payables and receivables, balancing finances.
- Attend meetings to discuss budget goals and ways to reduce costs and maximise expenditure.
- Perform year end analysis and revenue monitoring to prepare for projected financial statements.
- Uphold budgeting systems to establish compatibility with accounting and reporting systems of the organisation.
Cashier
Royal bank of Scotland
London, London
2004.05 - 2006.09
- Issuing and receiving payments via various methods.
- Helping customers find specific products, answering questions and offering advice.
- Informing senior staff memebers of issues with loss prevention and security.
- Opening new customer accounts, including chequing, savings and lines of credit.
- Dispensing foreign currency.
- Working as a team to achieve branch sale targets.
Education
GCSE - X 10 A-C grade
Mount Carmel RC School for Girls
LondonNVQ Level 3 - Child development
City & Islington College
Certificate of Higher Education - Commissioning & Procurement
IPC Brookes commissioning Course
London01.2025
Skills
- Financial oversight
- Strategic decision making
- Project coordination
- Meticulous attention to detail
- Excel spreadsheets
- Records management systems
- Accounting skills
- Invoice organisation
Timeline
Quality Assurance Contract Officer
Haringey Council
2024.02 - Current
Senior Contracts Officer
Highgate Private Hospital
2006.10 - 2024.02
Cashier
Royal bank of Scotland
2004.05 - 2006.09
GCSE - X 10 A-C grade
Mount Carmel RC School for Girls
NVQ Level 3 - Child development
City & Islington College
Certificate of Higher Education - Commissioning & Procurement
IPC Brookes commissioning Course