Marie Librizzi
Pennsylvania Furnace
Summary
Highly proactive manager with 26 years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager's Assistant
US Coast Guard
08.2006 - Current
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Supported department procurement activities by coordinating with manager for direction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
General Manager
Sadie's Gourmet Waffles, Inc
01.2017 - 12.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Maintained facility and grounds to present positive image.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Partnership Manager
Pump Station Cafe
03.2011 - 05.2017
- Strengthened partnerships by identifying and addressing client needs, ensuring alignment with company objectives.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Increased partner satisfaction by delivering exceptional support, addressing concerns promptly and effectively.
- Managed a diverse portfolio of partners, consistently exceeding revenue targets through strategic planning and execution.
- Enhanced partner communication channels, streamlining processes for more efficient information sharing.
- Analyzed partner performance data to identify trends and opportunities for improvement, driving consistent growth in partnership value.
- Implemented creative marketing campaigns in collaboration with partners, resulting in increased brand awareness and customer acquisition.
- Collaborated closely with internal teams such as sales, marketing, product development to ensure seamless integration of partnership efforts within overall business strategy.
- Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.
- Acted as primary point of contact for partners, addressing any issues or concerns in a timely and professional manner.
- Consistently monitored industry trends and competitor activity to identify new partnership opportunities and maintain competitive advantage.
- Fostered a collaborative work environment, encouraging team members to share ideas and best practices for continued improvement in partnership management processes.
- Joined business development meetings and supported market outreach plans to improve business development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of Arts - Theatre Arts
Pennsylvania State University
University Park, PA05.1986
Skills
- Technical Troubleshooting
- Employee Relations
- Basic Computer Support
- Calendar Management
Certification
ServSafe Certificate -Expires July, 2024
US Coast Guard Advanced Culinary
Trained in the Navy Base in Norfolk, VA. This certification allows me to cook in ANY military base.
Federal Emergency Management Agency Certified (FEMA)
Incident Command Certified - USDA
Timeline
General Manager
Sadie's Gourmet Waffles, Inc
01.2017 - 12.2022
Partnership Manager
Pump Station Cafe
03.2011 - 05.2017
Manager's Assistant
US Coast Guard
08.2006 - Current
Bachelor of Arts - Theatre Arts
Pennsylvania State University
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