Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Marie Humphrey

Abbeywood,London

Overview

15
15
years of professional experience
14
14
years of post-secondary education

Work history

Beauty Therapist

New Facade Same Foundation
Abbeywood
02.2021 - Current
  • Understanding my clients wants and needs and finding adequate treatments
  • Organising and carrying out appointments building report, getting feedback and applying feedback when necessary
  • Taking before, after photos & videos uploading them online.
  • Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
  • Administering products on clients & upselling skin care ranges.
  • Carried out day-to-day tasks with enthusiasm, enhancing positive environments with continued positivity.
  • Greeted clients into salon, offering refreshments and magazines.
  • Tracked emerging beauty trends to expand services and product offerings.
  • Upheld exceptional hygiene levels, maintaining spotlessly clean environment for optimised customer comfort.
  • Analysed beauty needs by assessing skin tone, texture and problems.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Designed long-term personalised care plans for clients with varying beauty and aesthetic needs.

Beauty Therapist

Moroccan Essentials
189 Edgware Rd, Tyburnia, London W2 1ET
08.2020 - Current
  • Performing traditional Moroccan body treatments
  • Increase sales and develop customer awareness of our products and services
  • Ensure that all relevant information is available to enable the orders to be input onto the system
  • Promote and increase sales, ensuring all customers are aware of any current promotions and using these for up-sell opportunities
  • Calling and emailing each customer a minimum of once a month in line with the journey cycle or more frequently if required
  • Ensuring accounts are sent literature for courses, price lists, posters etc
  • Identify new customers and promote sales of all our products and services
  • Complete visit reports and send copies to the Director
  • Attend company meetings as applicable to promote further sales.
  • Practiced confidentiality, equality and diversity policies to adhere to professional practice standards.
  • Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.

Letting Negotiator

One Stop Estates
216 Woolwich Rd, London SE7 7QU
05.2014 - 04.2019
  • Fast and high-quality processing of incoming customer leads and their requests
  • Understanding clients' requirements and selecting relevant options from our database
  • Registering clients with our partner developers and conducting viewings with clients.
  • Identified and planned new real estate projects and new building construction in partnership with developers.
  • Managed customer relationships to achieve high satisfaction rate.
  • Obtained and maintained accurate financial records.
  • Estimated costs using working knowledge of current market trends.
  • Communicated terms and conditions to prospective tenants.
  • Drafted leasing and sale agreements for tenant signing.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.
  • Communicated terms and conditions to prospective tenants.

Operations supervisor

The Link Thamesmead Peabody
Bazalgette Way, London SE2 9BS
02.2009 - 05.2014


  • Coordination and supervision of sales transactions until the payment stage
  • Oversee the daily running and manage the office inventory
  • Meet with agents to discuss new people who have shown interest in properties
  • Hiring, promoting, setting up viewings and organising halls for hire, making outgoing telephone calls to couriers and various other companies.
  • Managing and implementing procedures and Project planning.
  • Data processing using Legend Software.
  • Dealing with queries and requests of clients.
  • Managing finance and invoices.
  • Recording and Achieving KPI.
  • General office tasks Filing, photocopying responding to emails.
  • Conducting 121s for staff.
  • Promoting and Setting up for events.
  • Opening- closing of the building.
  • Making rotas for staff for AL.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Created and implemented strategies for improved operational efficiency, maximising profit potential.

Education

VTCT Level 4 in Laser and Intense Pulsed Light IPL -

West London Beauty academy
05.2022 - 01.2023

Foundation Anti Wrinkle Injections -

Womens own Beauty Academy
01.2021 - 06.2021

Advanced Dermal Filler Injections -

Womens own Beauty Academy
01.2021 - 06.2021

Level 3 Beauty Therapy -

Beauty Care Academy
04.2020 - 04.2021

Foundation Dermal Fillers -

Beauty Care Academy
08.2021 - 12.2021

Level 3 Anatomy & Physiology -

Beauty Care Academy
07.2020 - 08.2021

Advanced Facials & skin needling -

Beauty Care Acadamy
08.2020 - 12.2021

Level 3 Diploma in Personal Training -

London Leisure College
09.2010 - 08.2011

Level 3 Diploma in Sport and Physical Activity -

London Leisure College
09.2010 - 08.2011

Level 2 Award in Pool Lifeguarding -

London Leisure College
09.2009 - 08.2010

Level 2 Award in Fitness Instruction -

London Leisure College
09.2009 - 08.2010

GCSEs -

The John Roan School
London
09.2000 - 07.2005

Skills

  • Great Planning & Organisational Skills
  • Strong customer Focus
  • Friendly & Trustworthy
  • Professional with a positive & Enthusiastic outlook
  • Great negotiation Skills
  • Setting targets and Exceeding
  • Highly motivated & Ambitious
  • Building great Relationships with Clients & team
  • Proactive in putting forward new ideas & adapting to new ideas
  • Initiative can identify opportunities
  • Sterilisation requirements
  • Beauty therapy techniques
  • Appointment scheduling

Additional Information

Other Training

Food allergy and intolerance training - 01/23

Fat dissolving course - 09/2022

Permanent Makeup Distinction -11/2021

Full Body & Swedish massage- 09/2021

Permanent makeup lip masterclass - 08/2021

Legionella Training - 02.2017

Level 2 award in food safety in catering - 06.2017

Level 3 first aid at work - 09.2017

Managing & Leadership - 08.2018

NVQ Spectator Safety Level 2 - 09.2012

Understanding Stewarding at events - 09.2012

Understanding Sports and Active Leisure - 08.2008

BTEC Sports and Active Leisure - 08.2008

UK driving licence

Timeline

VTCT Level 4 in Laser and Intense Pulsed Light IPL -

West London Beauty academy
05.2022 - 01.2023

Foundation Dermal Fillers -

Beauty Care Academy
08.2021 - 12.2021

Beauty Therapist

New Facade Same Foundation
02.2021 - Current

Foundation Anti Wrinkle Injections -

Womens own Beauty Academy
01.2021 - 06.2021

Advanced Dermal Filler Injections -

Womens own Beauty Academy
01.2021 - 06.2021

Beauty Therapist

Moroccan Essentials
08.2020 - Current

Advanced Facials & skin needling -

Beauty Care Acadamy
08.2020 - 12.2021

Level 3 Anatomy & Physiology -

Beauty Care Academy
07.2020 - 08.2021

Level 3 Beauty Therapy -

Beauty Care Academy
04.2020 - 04.2021

Letting Negotiator

One Stop Estates
05.2014 - 04.2019

Level 3 Diploma in Personal Training -

London Leisure College
09.2010 - 08.2011

Level 3 Diploma in Sport and Physical Activity -

London Leisure College
09.2010 - 08.2011

Level 2 Award in Pool Lifeguarding -

London Leisure College
09.2009 - 08.2010

Level 2 Award in Fitness Instruction -

London Leisure College
09.2009 - 08.2010

Operations supervisor

The Link Thamesmead Peabody
02.2009 - 05.2014

GCSEs -

The John Roan School
09.2000 - 07.2005

Similar Profiles

Create profile
Marie Humphrey