Marie Hughson
Gott,Shetland Islands
Summary
I am a hard worker, I take pride in my work and am very motivated. I have years of experience in payment processing, account reconciliation, and debt collection. Proven ability to prioritise workflows, meet deadlines, and maintain data confidentiality. Experience in Microsoft Excel and Office, enhanced by a strong track record in customer service and building relationships. Quick learner with effective problem-solving skills and a commitment to eco-friendly practices.
Overview
20
20
years of professional experience
2002
2002
years of post-secondary education
Work history
Accounts administrator
Jim's Garage (Shetland) Ltd
Lerwick, Shetland
09.2016 - Current
- Assisted in audit preparation to meet regulatory standards.
- Collaborated with accountants for successful year-end closing procedures.
- Ensured accurate record keeping.
- Reconciled accounts and prepared documentation for accurate reporting and recordkeeping.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Addressed account inquiries and provided a satisfactory response.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Updated financial spreadsheets regularly, ensuring up-to-date information availability.
- Maintained up-to-date ledgers, improving transparency in financial reporting.
Personal banker
Santander UK
Lerwick, Shetland
09.2014 - 09.2016
- Delivered excellent customer service to ensure positive relationships.
- Gathered feedback from customers, implementing necessary improvements in service offerings.
- Maintained strict confidentiality of customer information, adhering to data protection laws.
- Resolved complex banking queries with professional demeanour and expertise.
- Educated clients on digital banking services to simplify transactions.
- Initiated cross-selling activities to increase overall business revenue.
- Applied knowledge of financial products to improve customer understanding.
- Fielded incoming calls from customers, resolving issues efficiently and in a timely manner.
- Stayed on top of industry changes by attending relevant seminars and training sessions.
- Collaborated with team members to meet daily operational requirements smoothly.
- Assisted customers with loan applications, ensuring eligibility criteria met.
- Maintained up-to-date knowledge of legislation and policy changes.
- Built a client base that had trust and confidence in me.
Customer service advisor
Tesco
Lerwick, Shetland
04.2013 - 09.2014
- Resolved customer issues, ensured repeat business.
- Ensured customer service desk was stocked up and tidy.
- Customers always greeted with a smile.
- Logged customer complaints accurately, and ensured these were followed up.
- Always willing to do overtime.
Customer service advisor
Bank of Scotland
Lerwick, Shetland
10.2006 - 03.2012
- Built rapport with clients through empathetic handling of concerns.
- Resolved pressing customer issues, ensured repeat business.
- Enhanced brand loyalty, provided excellent service at all times.
- Guided customers through troubleshooting process with patience and clarity.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded customer communications to maintain proper documentation.
Education
Scottish Qualifications Certificate - Accounting
AAT
Online 04.2018 - 03.2019
Certificate of Higher Education - Care In Practice
Shetland Collage
Lerwick 08.2001 - 06.2002
Standard Grade - Science. SVS. OIS. Accounting and Finance. English. Maths. French.
Skerries School
SkerriesSkills
- Self-Motivated and works well as a member of a team
- Deadline adherence
- Data confidentiality adherence
- Microsoft Excel and Office
- Account reconciliation
- Debt collection
- Excellent customer service
- Quick learner
- Exceptional organisational skills
- High level of accuracy
- Strong problem solving skills
- Eco-conscious
- Excellent communication skills
- Relationship building and rapport
Timeline
Scottish Qualifications Certificate - Accounting
AAT
04.2018 - 03.2019
Accounts administrator
Jim's Garage (Shetland) Ltd
09.2016 - Current
Personal banker
Santander UK
09.2014 - 09.2016
Customer service advisor
Tesco
04.2013 - 09.2014
Customer service advisor
Bank of Scotland
10.2006 - 03.2012
Certificate of Higher Education - Care In Practice
Shetland Collage
08.2001 - 06.2002
Standard Grade - Science. SVS. OIS. Accounting and Finance. English. Maths. French.
Skerries School