Marie Hilton
Warrington,UK
Summary
Accomplished professional specializing in confidential correspondence and data protection. Proven track record in effective communication and ethical conduct, enhancing customer relations and ensuring sensitive information security. Proficient in office equipment and workflow prioritization, demonstrating initiative and resilience under pressure. Committed to maintaining high standards of professionalism and telephony etiquette.
Offering strong customer service skills and keen ability to communicate effectively with diverse groups. Knowledgeable about problem-solving, teamwork, and time management, with positive attitude towards learning and growth. Ready to use and develop customer interaction, organisational, and multitasking skills in an administrative role.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Assistant Service Delivery
Department for Work and Pensions
Warrington, Cheshire
07.2021 - Current
- Facilitated communication across departments to enhance workflow efficiency.
- Resolved administrative issues promptly to uphold organisational effectiveness.
- Streamlined processes through proactive problem-solving and prioritisation of tasks.
- Managed queries in person, by phone, and via email, ensuring exceptional customer service.
- Maintained confidentiality of documents to comply with company and regulatory standards. I also manage my own diary of appointments and see around 10 to 12 customers face to face or over the phone, each day, Verifying identities or other appointments, I also book these when tasked with them.
- Simplified complex information using clear, concise written communication skills.
- Secured data effectively while adapting to procedural changes without compromising quality.
- Organised workspace meticulously to support productivity and time management.
Cleaner
Warrington Borough Council
Warrington, Cheshire
11.2005 - 05.2019
- Maintained cleanliness standards in various facilities ensuring a hygienic environment.
- Operated cleaning equipment including vacuums and floor buffers to achieve optimal results.
- Assessed cleaning needs and prioritised tasks to effectively manage time and resources.
- Collaborated with team members to enhance workflow and ensure consistent cleanliness.
- Reported maintenance issues and safety hazards to management for prompt resolution.
- Implemented environmentally friendly cleaning practices to promote sustainability within workplace.
- Trained new staff on proper cleaning techniques and safety procedures to uphold standards.
- Conducted routine inspections to verify adherence to cleaning protocols and quality assurance.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Kept communal areas tidy and well-organised for optimal functionality.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Worked quickly to complete cleaning within allotted timeframes.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
Checkout Assistant
Asda Cockhedge Warrington
Warrington, Cheshire
04.2001 - 11.2005
- Assisted customers with purchases by scanning items and processing payments efficiently.
- Maintained cleanliness and organisation of checkout area to ensure a pleasant shopping environment.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Collaborated with team members to ensure smooth operation during busy periods.
- Handled cash transactions accurately while adhering to company policies and procedures.
- Supported promotional activities by informing customers about sales and discounts available.
- Ensured compliance with health and safety regulations in checkout and customer service areas.
- Gained familiarity with point-of-sale systems to facilitate efficient transaction processing.
- Adapted quickly to changes in pricing or discounts, minimising errors at the point of sale.
- Ensured customer satisfaction by providing quick and friendly service.
Education
NVQ Level 3 - Mental Health Awareness
Learning Curve
Warrington 08.2022 - 01.2023
Skills
- Discretion handling
- Confidential correspondence
- Efficient communication
- Office equipment operation
- Ethical conduct
- Customer relations
- Sensitive data protection
- Workload organisation
- Initiative taking
- Presentation preparation
- Resilience under pressure
- Workflow prioritisation
- Telephony etiquette
Affiliations
- My hobbies include, reading, history, travelling and sight seeing, cooking and I make wedding cakes, occasion cakes, and just normal bakes for friends, family, and work colleagues. I love walking my dog and spending time with my grandkids..
Accomplishments
I have gained a level 3 NVQ in Mental Health Awareness.
I have also trained and became a Mental Health First Aider.
Certification
As above.
Me
I am always ready for a challenge, during my time on the Employment Advisor Team at Warrington Job Centre I excelled at the tasks given to me, I corresponded with employers, stakeholders and customers to ensure successful Job Fairs. I attended Macclesfield Job Centre, to set up a Job Board as they had heard about mine. I offered them support in the running of this also. I have been on the Aspire programme within DWP, which I had to work as a team to present a project. I relish challenges, and I work as a team or individual.
Timeline
NVQ Level 3 - Mental Health Awareness
Learning Curve
08.2022 - 01.2023
Assistant Service Delivery
Department for Work and Pensions
07.2021 - Current
Cleaner
Warrington Borough Council
11.2005 - 05.2019
Checkout Assistant
Asda Cockhedge Warrington
04.2001 - 11.2005