Experienced professional with a strong background in technical and software troubleshooting. Demonstrates exceptional problem-solving abilities and attention to detail, ensuring service level agreement compliance and effective incident management. Proficient in Microsoft Office, ServiceNow, and CRM Dynamics. Adept at team collaboration and communication, committed to delivering outstanding customer service and achieving organisational goals with a proven track record in workflow prioritisation and end-user training. .
Spending time with my family and friends
Reading
Travelling
Going to concerts
Baking
Kickboxing