Marie Evans

• Managed complex diaries, ensuring seamless executive schedules.
• Organised high-level meetings for productive collaboration.
• Improved output quality by proofreading documents before distribution.
• Facilitated communication between departments with professional liaison skills.
• Maintained confidentiality of sensitive information by implementing strict file management systems.
• Managed expense reports accurately for budget control purposes.
• Handled incoming calls professionally, ensuring excellent customer service delivery.
• Increased operational efficiency through meticulous record keeping.
• Ensured timely responses to emails to enhance communication flow.

• Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication
• Created reports and documents as requested by the office manager
• Worked with project managers to develop and implement strategies for cost savings and resource optimization
• Drafted and edited professional documents, ensuring accuracy and clarity
• Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
• Created and distributed weekly operational updates to keep manager informed of changes and progress
• Prepared and submitted expense reports in a timely manner

• Created a budget and tracked expenses to ensure the financial health of the business
• Created a social media presence to engage customers and increase awareness of the business
• Negotiated and secured favourable terms for the purchase of equipment and supplies from vendors
• Developed a marketing plan to promote the business and increase customer base
• Developed a website and utilized digital marketing tactics to increase online visibility and brand recognition
• Implemented a customer feedback system to measure customer satisfaction and identify areas for improvement
• Monitored and evaluated performance metrics to detect potential issues and take corrective action

Took a career break to become full time carer for my Father

• Managed and updated company websites, ensuring content is up-to-date and optimized for search engines
• Developed and managed a budget for various marketing initiatives
• Researched, proofed, and edited marketing materials such as brochures and newsletters
• Developed an email campaign that drove an increase in lead conversions
• Analyzed website performance metrics to identify areas of improvement, resulting in an increase in organic search traffic
• Booked advertising space with relevant publications. Brief ad designers into the design house, proof ads and approve
• Administration and training of Salesforce CRM system across Europe with responsibility for creating campaigns, recording leads from exhibitions, assigning to relevant parties and reporting on the ROI from Marketing Campaigns
• Event management for global exhibitions
• Project manage the logistics, stand build, products supply, staffing and accommodation
• Developed marketing campaigns to increase brand awareness and customer acquisition
• Collaborated with marketing and sales teams to improve content marketing and cross-promotional initiatives

• Analyse monthly and yearly sales data of products to appear in monthly flyers and ad-hoc marketing material
• Liaise with suppliers to obtain most recent imagery, text and promotional offers
• Analyse previous marketing material and promotions
• Ensure updated distribution list for printed material
• Create detailed briefs to send to the design team for all printed material
• Coordinate all marketing material
• Work closely with the design team and suppliers to ensure the correct message is conveyed to customers
• Proof and approve all printed marketing material and ensure that pricing is competitively placed

• Create imagery for websites across the Hornby Hobbies Ltd Group
• Source newsletter content and create electronic newsletter using campaign master for all major brands inclusive of Hornby Hobbies, Scalextric, Airfix and Corgi
• Ensure updated distribution list for electronic newsletters
• Proof and approve all electronic newsletters
• Ensure website links are working correctly and rectify where necessary
• Ensure e-commerce content is up to date, including pricing and images
• Liaise with third parties for development of websites
• Moderate Hornby Hobbies forums and moderate posts according to company policy
• Analyse Google Analytics results for e-commerce and site traffic

• Provide support for the National Sales Manager and National Sales Executives
• Process all orders from National companies
• Ensure stock levels of products across the Hornby Group
• Advise customer of any delay in deliveries
• Create new line forms for new products to send to customers
• Answer enquiries via telephone and email
• Create and check dispatch and export documents