Marie Evans
Newton-le-Willows,St. Helens
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
General Manager
Greene King PLC
Warrington
2013.01 - Current
- Implemented effective customer service procedures to encourage positive feedback.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked KPIs to drive profitability and target delivery.
- Delivered business strategy to drive revenue and operational efficiencies.
- Recruited top-performing candidates to build staff retention and team performance.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Developed and implemented budgetary and resource allocation plans.
- Prepared and reviewed procedural documents for daily operations.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
General Manager
Whitbread PLC
Winsford , Cheshire
1999.01 - 2006.05
- Delivered business strategy to drive revenue and operational efficiencies.
- Recruited top-performing candidates to build staff retention and team performance.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Tracked KPIs to drive profitability and target delivery.
- Implemented effective customer service procedures to encourage positive feedback.
Education
William Beaumont High School
WarringtonSkills
- Customer service-oriented
- Business development
- Customer service
- Sales planning and implementation
- Employee development
- Recruiting and hiring
- Customer retention
Timeline
General Manager
Greene King PLC
2013.01 - Current
General Manager
Whitbread PLC
1999.01 - 2006.05
William Beaumont High School
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