Marie Davies
London,UK
Summary
Dedicated professional with extensive skills in customer service, sales, and administrative support. Proficient in Microsoft Office Suite, including Excel and Word, with strong computer literacy and IT skills. Demonstrates exceptional organisational abilities, time management, and communication skills. Adept at data entry and customer support with a focus on delivering excellent service. Career goal includes leveraging expertise to enhance operational efficiency in a dynamic environment.
Overview
34
34
years of professional experience
6
6
years of post-secondary education
Work history
Client Services Manager
I Like Music
London, UK
09.2012 - 07.2025
- Delivering very high standard across all areas of the business in a professional manner.
- Ability to work individually or as a team member and support other areas of the business.
- Overall responsibility for maintaining client relationships to a high standard on daily basis, includes in person meetings/e-mail/Microsoft teams/phone calls in professional and calm manner.
- Maintain internal client database/verify new client applications.
- Mailout updates to clients of new release music and promotions.
- Review daily sales on going/log monthly sales/ weekly calls with finance to go through sales/sales targets and budgets.
- Maintain spreadsheets using various excel documents.
- Lead and support technical team, work with them on how we can make improvements to our current infrastructure.
- Attend regular team meetings to keep teams updated with any new developments or issues with systems.
Point of Sale Executive
Comet
Head Office
01.2009 - 12.2012
- To manage weekly and promotional POS production process for 241 Stores, briefing POS to print, working closely with in-house studio to ensure that creative is on brand and accurate and arrives in store on time.
- Liaising with internal Commercial teams about Promotional messages and mechanics.
- Accountabilities
- To manage POS Production
- Ensure POS is briefed in on time and delivered to stores on time
- Communicate store fronts to Stores and Business
- Manage Store reference manuals and destroys
- Quoting on new jobs
- Approving and printing via online approval system
- Brief stores on promotion activity and volume of point of sale going in to stores
- Working with Commercial team to manage weekly print budgets
Catalogue Manager - Marketing
Woolworths Plc
01.2006 - 12.2009
- This role involved meeting company/supplier briefs working with internal product teams, ensuring agencies are briefed sufficiently to create impactful flyers, Minilogues, The Big Red Book, maximising sales potential for each piece of activity.
- Accountabilities:
- Manage budgets up to £500k
- Authorise invoices and raise orders
- CPA management
- Book media (press, door drops, print runs up to 6 million)
- Manage agencies (creative and print)
- Sample and imagery management
- Attend press passes
- Approve creative and content from product teams and suppliers
- Pagination of flyers and catalogues
- Brief business on activity
- Analyse success of activity
- Ensure adherence to company brand and guidelines
Advertising Manager
Woolworths Plc
01.2003 - 12.2006
- Role involved meeting company/supplier briefs working with internal product teams, ensuring agencies are briefed sufficiently to create impactful TV, press and radio adverts, maximising sales potential for each piece of activity.
- Accountabilities:
- Manage budgets up to £200k
- Authorise invoices and raise orders
- Book media - TV and press
- Manage agencies - TV production houses, creative agencies and press production
- Attend shoots
- Approve creative and content
- Analyse success of activity
- Ensure adherence to company brand and guidelines
Account Manager
Entertainment UK
01.1992 - 12.2003
- The role involved managing the Account, including New Releases/ Promotions on various formats CDs, DVDs, Games and Books.
- Ensuring customer agreement levels are met, maximise sales growth.
- Customer Services Team Leader
- Managing a Call Centre, ensuring service level agreements were met.
Education
O'Levels - English, Business English, Mathematics, History, Child
Greenford High School
London 01.1984 - 01.1990
Skills
- Customer service
- Microsoft Excel
- Computer skills
- Microsoft Word
- Time management
- Computer literacy
- Administrative experience
- Customer support
- Phone etiquette
- Organisational skills
- Communication skills
- Microsoft Office
- Microsoft Outlook
- Customer Service
Timeline
Client Services Manager
I Like Music
09.2012 - 07.2025
Point of Sale Executive
Comet
01.2009 - 12.2012
Catalogue Manager - Marketing
Woolworths Plc
01.2006 - 12.2009
Advertising Manager
Woolworths Plc
01.2003 - 12.2006
Account Manager
Entertainment UK
01.1992 - 12.2003
O'Levels - English, Business English, Mathematics, History, Child
Greenford High School
01.1984 - 01.1990
Similar Profiles
Eduardo RodriguezEduardo Rodriguez
Creative/Music Teacher at Bird School Of Music / Inspire Music / Music CityCreative/Music Teacher at Bird School Of Music / Inspire Music / Music City
Andrea EscutiaAndrea Escutia
Event Organizer at One Life Music Sony MusicEvent Organizer at One Life Music Sony Music
Bruno HernandezBruno Hernandez
Dance Instructor at The Music Room, Dance and Music StudioDance Instructor at The Music Room, Dance and Music Studio
Andres VargasAndres Vargas
Logistics coordinator at OracleLogistics coordinator at Oracle
ANKITA MEHDIRATTAANKITA MEHDIRATTA
Manager at Deloitte LLPManager at Deloitte LLP