Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Marie Chantal Umuhoza

Warsaw

Summary

A high performing office administrator with a decade of administration experience mainly in the construction industry skilled in satisfying the clients through customer care support experience, leadership skills, management and engineering background study. Capable of working independently with minimum supervision. Committed to providing high quality service delivery to every client and project. Seeking employment in an open, friendly, and professional environment. Eager to contribute to team success through hard work, flexibility, attention to detail and organizational skills. Excellent communication skills in both French and English and the ability to work well under pressure to deliver outstanding results.

Overview

12
12
years of professional experience

Work History

P2P Resolution Accountant

CBRE
05.2024 - Current
  • Investigating Accounts Payable-related inquiries using different ERP tools.
  • Performing analysis and investigation on captured and/or raised issues (invoice/payment status, remittance advices, duplicate payments, incorrect payments, etc.)
  • Ensuring that issues raised by Suppliers and Business team are thoroughly and timely resolved.
  • Establishing good long-term relationships with Business and Suppliers.
  • Ensuring that cases are escalated on time and accordingly to the established escalation path based on the Contact Matrix in place.
  • Education Business in areas where additional support is needed (preparing one-pagers, and work instructions, providing Business with clear guidelines on P2P procedures and P2P tools, and explaining process clearly and understandably).
  • Implementing improvement ideas and projects.
  • Constant cooperation with other P2P Teams (Invoices Processing, Payments, Banking, Reporting) as well as OTC and RTR teams.

Support Analyst

VikingCloud
03.2022 - 05.2024
  • Handling customer's requests (via mail, telephone, tickets) and translating them into ticketing system.
  • Managing service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Troubleshooting hardware, software, networking and connection issues.
  • Monitoring helpdesk and responding to incoming tickets to address support needs.
  • Supporting customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.

Support Analyst

Trustwave
04.2021 - 03.2022
  • Handling customer's requests (via mail, telephone, tickets) and translating them into ticketing system.
  • Managing service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Troubleshooting hardware, software, networking and connection issues.
  • Monitoring helpdesk and responding to incoming tickets to address support needs.
  • Supporting customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.

Office Administrator /Civil Engineer

SESAM cube Architects ltd
06.2018 - 10.2020
  • Relations with clients for contracts, follow-ups, Handover.
  • Coordinator of communications between company clients and company.
  • Organized and attended company meetings.
  • Responsible for seeking and fulfilling relevant licensing and legal requirements for ongoing and planned projects.
  • Supervised and monitored quality of work done at office and on site to meet the deadline.
  • Aligned office departments and increased inter-department communication and by implementing new workflows.

TV and Radio Program Presenter

Contact FM /Contact Tv
01.2014 - 09.2014
  • Preparation of the show and be on air twice a week.
  • Go on the field to correct the data for reporting daily.
  • Conducted interviews.
  • Follow-ups on general local news.

Education

Master of Science - Transport System Engineering and Management

Warsaw University of Technology
10.2022

Bachelor of Science - Civil Engineering

University Of Rwanda / CST
11.2018

Skills

  • Team spirit
  • Excellent communication skills
  • Leadership and Critical thinking
  • Marketing and Customer care
  • Self-motivated and Fast leaner
  • Proactive and Flexibility
  • Attention to detail
  • Dependable and responsible
  • Active listening
  • Computer skills

Languages

French: Proficient
English: Proficient

Hobbies and Interests

Traveling., Reading., Writing., Swimming.

Timeline

P2P Resolution Accountant

CBRE
05.2024 - Current

Support Analyst

VikingCloud
03.2022 - 05.2024

Support Analyst

Trustwave
04.2021 - 03.2022

Office Administrator /Civil Engineer

SESAM cube Architects ltd
06.2018 - 10.2020

TV and Radio Program Presenter

Contact FM /Contact Tv
01.2014 - 09.2014

Bachelor of Science - Civil Engineering

University Of Rwanda / CST

Master of Science - Transport System Engineering and Management

Warsaw University of Technology
Marie Chantal Umuhoza