Marie Adams
Rotherham
Summary
Experienced education professional who has designed and implemented the 16-19 curriculum to deliver against the School Improvement Plan and Department Improvement Plan, supporting students in their academic, personal and cultural development. I have dedicated the past six years to providing a range of engaging, exciting and innovative curricular and extra-curricular activities to support the broad, balanced and well-sequenced curriculum offer.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work history
Head of Drama
Wales High School
06.2019 - Current
- Aligned DIP with SIP to provide strategic and operational leadership and management
- Created and implemented sequenced curricula for all key stages and year groups (Y7 - Y13)
- Delivered a broad, balanced curriculum that encouraged personal development, cultural capital, progression, equality, diversity and inclusion
- Worked with stakeholders, partners and suppliers to deliver a wide range of opportunities
- Line managed staff, developing team members' talent, knowledge and pedagogy
- Designed the marketing of the department at Open Evenings and School Events
- Managed multiple budgets and projects to achieve the organisation's and department's KPIs
English Teacher
Wales High School
09.2017 - Current
- Provided additional support to struggling students, promoting improved academic confidence.
- Optimised student engagement with literary and non-literary concepts through innovative teaching methods.
- Developed intervention strategies to improve student performance.
- Reported on student progress to drive attainment.
- Delivered key academic concepts using engaging teaching methods, improving student understanding.
- Evaluated curriculum and procedures to reach high quality standards.
Customer Accounts Manager
Loop Customer Management
Bradford
10.2011 - 09.2012
- Collated and assessed data to explore and gain insight of consumer behaviour.
- Developed professional relationships with clients to build trust, respect and reliability.
- Registered customer information on database to maintain accurate records.
- Analysed financial statements to negotiate repayment terms and conditions.
- Worked with key stakeholders and partners in the recovery of outstanding account balances.
- Applied the regulations and legal frameworks to debtors' accounts.
- Attended County Courts in the application of CCJs and Employment Orders.
Revenues Team Leader
South Staffordshire Council
Codsall
12.2010 - 10.2011
- Resolved employee relations issues and navigated disciplinary proceedings.
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
- Promoted professionalism and effective communication among staff to develop productive relationships.
Revenues Officer
Telford and Wrekin Council
Telford
06.2008 - 12.2010
- Upheld strict confidentiality and information protection standards for data.
- Organised financial documentation and statements with detailed and accurate information about transactions.
- Liaised with stakeholders in respect of debtors' accounts to maximise recovery action.
- Communicated with debtors verbally and in writing.
- Applied my knowledge and understanding of Council Tax and Business Rates legislation to accounts.
- Used software to maintain accurate, up to date records.
- Managed projects to identify waste procedures and streamline the recovery process, updating company policies accordingly.
Senior Counsellor
HSBC Bank Plc
Rotherham
04.2005 - 06.2008
- Processed credit card applications by following Financial Conduct Authority rules.
- Guided customers through online service options to enhance banking efficiency.
- Cross-sold products to drive revenue while meeting individual client needs.
- Audited and quality checked the work of my team to ensure FSA regulations upheld.
- Conducted regular appraisals, reviews and meetings to ensure staff were fully trained and meeting their targets.
- Managed people and resources daily to ensure all pre-booked appointments and walk-ins were seen efficiently.
- Analysed data daily, weekly and quarterly to measure against organisational KPIs.
Investment Associate
HSBC Bank Plc
Sheffield
09.2002 - 04.2005
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Maintained accurate knowledge of current services to provide informative customer advice.
Bar Supervisor
Kingdom Nightclub
Sheffield
09.2000 - 06.2002
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Education
L5 - Operational and Departmental Management
National College of Educaiton
07.2021 - 07.2023
QTS - Initial Teacher Training
Notre Dame High School
Sheffield 09.2016 - 07.2017
Master of Arts - Applied Linguistics
The University of Sheffield
09.2015 - 08.2016
Bachelor of Arts (Hons) - English
Sheffield Hallam University
Sheffield 09.2012 - 06.2015
Skills
- KS5 curriculum development, implementation and delivery
- Stakeholder, supplier and partner relations
- Quality assurance, training, coaching and mentoring
- People and resources management
- Strategic planning to deliver strong progress and outcomes for students
- Data analysis to monitor attendance, punctuality and progress
- Use of IT to create, deliver and monitor departmental and student KPIs
Languages
English
Native
French
Intermediate
German
Elementary
Spanish
Beginner
Timeline
L5 - Operational and Departmental Management
National College of Educaiton
07.2021 - 07.2023
Head of Drama
Wales High School
06.2019 - Current
English Teacher
Wales High School
09.2017 - Current
QTS - Initial Teacher Training
Notre Dame High School
09.2016 - 07.2017
Master of Arts - Applied Linguistics
The University of Sheffield
09.2015 - 08.2016
Bachelor of Arts (Hons) - English
Sheffield Hallam University
09.2012 - 06.2015
Customer Accounts Manager
Loop Customer Management
10.2011 - 09.2012
Revenues Team Leader
South Staffordshire Council
12.2010 - 10.2011
Revenues Officer
Telford and Wrekin Council
06.2008 - 12.2010
Senior Counsellor
HSBC Bank Plc
04.2005 - 06.2008
Investment Associate
HSBC Bank Plc
09.2002 - 04.2005
Bar Supervisor
Kingdom Nightclub
09.2000 - 06.2002
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