Maria Teresa Martinez
London,UK
Summary
Administrative and Hospitality Professional with over 9 years of international experience in the UK, Spain, Saudi Arabia, and Italy. Expertise in office administration, supplier coordination, invoicing, and customer service within dynamic hospitality settings. Demonstrated strong organisational skills and attention to detail, effectively supporting daily operations and maintaining precise records.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
F&B Administration
The Stafford London Hotel
London, UK
09.2025 - Current
- Provide administrative support to the Food & Beverage department, ensuring smooth day-to-day operations, including invoicing, credit notes processing, and supplier statement control.
- Support stock control, supplier coordination, and internal documentation.
- Attend daily briefings, coordinating closely with all hotel departments. Liaise with kitchen, service, and management teams to communicate operational updates and priorities.
Office & Supply Chain Coordinator
Passione Vino, Pandemonio Ltd
London, UK
09.2022 - 05.2025
- Coordinated logistics and maintained stock levels, ensuring seamless operations.
- Processed invoices, reconciled payments, and delivered accurate reporting.
- Introduced a new customer service system that improved client satisfaction ratings.
- Supported event logistics and provided administrative support to management.
Supervisor
Flat Iron Ltd
Manchester, UK
09.2021 - 09.2022
- Managed daily floor operations, reservations, and guest relations in a high-volume environment.
- Trained and supervised new staff members, ensuring adherence to service standards.
- Resolved customer issues effectively, contributing to improved satisfaction scores.
Events Support
Myazu
Riyadh, Saudi Arabia
09.2020 - 09.2021
- Assisted in planning and delivering large-scale events, managing logistics and catering requirements.
General Manager
Mykos Gyros Ltd
London, UK
10.2019 - 05.2020
- Negotiated with suppliers and optimised procurement processes to control costs.
- Oversaw daily operations, staff schedules, and payroll.
Waitress
The Roof Deck at Selfridges
London, UK
01.2017 - 08.2019
Waitress
Barrafina Ltd
London
01.2014 - 01.2017
Education
A Levels - Science
I.E.S Virgen de la Cabeza
Spain 01.2008 - 01.2011
High School Diploma - Science
I.E.S Virgen de la Cabeza
Spain 01.2003 - 01.2008
Bachelor - Psychology
UNED
Spain 01.2011 - 01.2013
Skills
- Supplier & Vendor Coordination
- Customer Service & Complaint Resolution
- Event & F&B; Operations Support
- Inventory & Stock Management
- Invoice & Payment Processing
- Microsoft Office & ERP Systems
Certification
- Customer Service Diploma (Level 2 & 3) & Business Sales and Marketing
- Human Resources Management
- Microsoft Office
- Pediatric First Aid
- Cambridge PET
- Food Safety Level 2
- Equality, Diversity & Inclusion
Languages
Spanish – Native
English – Proficient
Italian – Proficient
Timeline
F&B Administration
The Stafford London Hotel
09.2025 - Current
Office & Supply Chain Coordinator
Passione Vino, Pandemonio Ltd
09.2022 - 05.2025
Supervisor
Flat Iron Ltd
09.2021 - 09.2022
Events Support
Myazu
09.2020 - 09.2021
General Manager
Mykos Gyros Ltd
10.2019 - 05.2020
Waitress
The Roof Deck at Selfridges
01.2017 - 08.2019
Waitress
Barrafina Ltd
01.2014 - 01.2017
Bachelor - Psychology
UNED
01.2011 - 01.2013
A Levels - Science
I.E.S Virgen de la Cabeza
01.2008 - 01.2011
High School Diploma - Science
I.E.S Virgen de la Cabeza
01.2003 - 01.2008