MARIA Stefania LOSANNO
Cambridge
Summary
Highly skilled professional with a strong food and beverage management background and employee training. Demonstrates exceptional communication skills, problem-solving abilities, and critical thinking. Known for a proactive approach, attention to detail, and a customer-focused mindset. Adept at organisational skills and result-oriented strategies, ensuring efficient operations and high-quality service. Committed to continuous improvement through active listening and emotional intelligence.
A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Senior Supervisor FOH
Market House
Cambridge
01.2023 - 02.2025
- Delivered new hire training and mentored established staff on processes and procedures.
- Coordinated work of small team members to consistently meet office needs.
- Created an inclusive work environment through fair treatment practices, fostering diversity and equality among staff members.
- Collaborated cross-functionally with other departments to achieve common business goals.
- Updated office management on the team's activities and progress at weekly meetings.
- Ensured top-quality customer service, resulting in high client satisfaction ratings.
- Provided training and guidance to junior staff members, enhancing overall team performance.
Chef
BLW recruitment LTD
Cambridge
01.2022 - 01.2023
- Working alongside the head chef to manage daily kitchen activities, including overseeing staff, aiding with menu preparation, ensuring food quality meets standards, and monitoring stock and order
- Providing meal quality and consistency by following designed recipes and one's creativity
- Doing the rotas and leading staff meetings
- Communicate with team members and organise service within Kitchen and FOH, ensuring all standards are met with attention to detail, creating memories of an experience that will never forget
- Train employees, participate in food preparation, ensure food safety and sanitation procedures are followed, and purchase goods and supplies
- Supervises chefs and servers
Assistant Kitchen Manager
Tzatziki restaurant
Cambridge
07.2020 - 01.2022
- Working alongside the manager, I manage daily tasks, including overseeing staff and organizing the floor to provide efficient service
- Train new staff to make them carry out an adequate job and character improve the communication between team members, create a safe space for sharing ideas and make improvement
- Well organize service between floor and kitchen to carry an excellent service and supervise that food is high quality as expected from the management team
- Social media content and marketing strategy of the company
Head Chef
Cambridge Cookery School
05.2019 - 03.2020
- The role includes various responsibilities, including creating menu items and recipes, developing dishes, and ensuring products are made to high-quality standards
- Monitoring and stock orders
- Daily dealing with emails and phones requires organising special events
- Being responsible for the productivity and actions of a group of employees, using interactive communication skills, and having the ability to delegate and maintain a positive attitude
- I can follow and promote health and safety and food hygiene code practice
- Responsible for official checks, planning, and overseeing the restaurant's opening and closing
- As the Head chef, I worked with the team to develop and maintain the customer's environment and provide high-quality, courteous, efficient meals to meet all the top-quality customers' needs
Retailer sales manager
Del Santo Cashmere
Montepulciano
01.2008 - 12.2014
- Company Overview: Luxury cashmere brand in Italy
- As a retailer sales manager, I worked with a luxury cashmere brand in Italy and provided excellent service
- Responding to requests, assisting customers in order selection, recommending specific needs, and ensuring prompt, accurate service
- Strong capacity to build excellent customer loyalty through the years
- Resolving complaints to achieve positive customer and company solutions through good communication and active listening skills
- Communication between customers and staff, building solid relationships and relaying special requests and feedback
- Taking payments, printing reports using handhelds, cashing up, and working with stock and inventory
- Luxury cashmere brand in Italy
Education
Bachelor of Science-B.Sc. - Business with Event Management
Anglia Ruskin University
Cambridge, Cambridgeshire 09.2021 - 08.2023
Access to HE - Business
Cambridge Regional College
09.2020 - 06.2021
Skills
- Communications skills
- Problem-solving
- IT skills
- Critical Thinking
- Customers focus
- Attention to details
- Organisational skills
- Resulted-oriented
- Active listening
- Emotional intelligence
- Food and beverage management
- Employee training
- Proactive approach
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Languages
Italian
Native
English
Fluent
Timeline
Senior Supervisor FOH
Market House
01.2023 - 02.2025
Chef
BLW recruitment LTD
01.2022 - 01.2023
Bachelor of Science-B.Sc. - Business with Event Management
Anglia Ruskin University
09.2021 - 08.2023
Access to HE - Business
Cambridge Regional College
09.2020 - 06.2021
Assistant Kitchen Manager
Tzatziki restaurant
07.2020 - 01.2022
Head Chef
Cambridge Cookery School
05.2019 - 03.2020
Retailer sales manager
Del Santo Cashmere
01.2008 - 12.2014
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