Maria Santos
Watford,Hertfor
Summary
I have experience in administrative support, customer service, and sales, which has helped me develop strong organisational and problem-solving skills. I am currently building my expertise in Data Analysis with tools such as Python, SQL, Power BI, and Google Sheets, and I aim to apply these skills to improve efficiency and decision-making.
Overview
10
10
years of professional experience
4041
4041
years of post-secondary education
Work history
Administrative Assistant
MarketPro Retail
Remote
2023.05 - 2024.12
- Processed purchase orders, and digitally archived supplier invoices.
- Coordinated returns and payments, maintaining efficient relationships with suppliers.
- Managed administrative tasks, including email correspondence and document handling.
- Provided customer service, resolving enquiries, and managing product returns.
Customer Service Assistant
Prezzo
Oxfordshire, England
2020.01 - 2020.04
- Provided direct customer service, taking orders, and ensuring an efficient and friendly service.
- Coordinated reservations and managed table assignments to optimise customer flow during peak hours.
- Supported kitchen staff to ensure timely and accurate delivery of orders.
- Assisted in the organisation and cleaning of service areas, maintaining a pleasant and professional environment.
Sales Assistant
TK MAXX
London, England
2019.09 - 2019.11
- Advised customers on selecting products that best meet their needs.
- Maintained an organised sales floor, ensuring products were properly displayed.
- Labelled products with prices, and reported inventory discrepancies to supervisors.
- Replenished stock to ensure a positive shopping experience for customers.
Sales and Customer Service Assistant
Geox
Lisbon, Portugal
2018.05 - 2018.12
- Provided expert advice to customers, helping them find products that best suited their needs.
- Assisted with sales transactions, ensuring a smooth and efficient checkout process.
- Maintained a well-organised sales floor, ensuring products were properly displayed and accessible.
- Handled customer enquiries, resolving issues, and managing product returns to ensure satisfaction.
- Replenished stock and reported inventory discrepancies to ensure product availability.
Collections Analyst
Banco del Tesoro
Caracas, Venezuela
2016.06 - 2017.05
- Contacted clients directly through calls, messages, or visits to manage overdue payments.
- Provided tailored solutions to facilitate debt recovery.
- Recovered debts by negotiating payment plans and agreements with clients.
- Prepared periodic reports on debt status, and the effectiveness of collection actions.
Intern in Foreign Trade Operations
Banco Mercantil
Caracas, Venezuela
2015.05 - 2015.07
- Reviewed documentation submitted by companies for foreign currency acquisition.
- Updated and maintained the bank's database to ensure compliance with the Central Bank of Venezuela's regulations.
- Coordinated information on the Central Bank of Venezuela's website to validate foreign currency acquisition processes
Education
Data Analyst - Data Analysis
TripleTen
(Online Bootcamp)10.2024
Certified Voice Over -
Central University of Venezuela
Caracas, Venezuela Higher National Diploma (HND) - International Trade
Institute of New Professions
Caracas, VenezuelaSkills
- Process Management
- Task Prioritisation
- Customer Service
- Collaboration
- Attention to Detail
- Data Analysis
- Python
- Google Sheets
Languages
English
Intermediate
Spanish
Native
Portuguese
Intermediate
Timeline
Administrative Assistant
MarketPro Retail
2023.05 - 2024.12
Customer Service Assistant
Prezzo
2020.01 - 2020.04
Sales Assistant
TK MAXX
2019.09 - 2019.11
Sales and Customer Service Assistant
Geox
2018.05 - 2018.12
Collections Analyst
Banco del Tesoro
2016.06 - 2017.05
Intern in Foreign Trade Operations
Banco Mercantil
2015.05 - 2015.07
Data Analyst - Data Analysis
TripleTen
Certified Voice Over -
Central University of Venezuela
Higher National Diploma (HND) - International Trade
Institute of New Professions