Mariano Pio Di Franco
London
Summary
My career in hospitality has equipped me with a unique skill set, including the ability to adapt to diverse cultures, build strong relationships, and deliver exceptional customer service. Living and working in three different countries has taught me the importance of being adaptable and understanding the nuances of different communication styles. I've developed a keen eye for detail and a strong ability to read people, allowing me to anticipate their needs and provide tailored solutions. Through these experiences, I've cultivated a strong sense of self-awareness and a deep understanding of how my personal values can influence my professional interactions.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Bar supervisor
Hilton London Metropole
London
02.2025 - Current
- Maintained clean, organised bar in line with hygiene regulations.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Led by example, demonstrating excellent customer service and problem-solving skills in a fast-paced environment.
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
- Greeted and seated guests to establish prompt, high quality service.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
Bartender
The Laundry Brixton
London
05.2024 - 12.2025
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Hotel waiter
The Gore London - Starhotels Collezione
London
01.2024 - 04.2024
- Provided friendly and efficient service, enhancing guest dining experience.
- Set up tables for events, ensuring a smooth-running function.
- Handled customer complaints professionally for resolution and satisfaction.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Restaurant waiter
La Mia Mamma
London
07.2023 - 12.2023
- Delivered prompt, efficient service to ensure customer satisfaction.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Managed large group reservations with meticulous attention to detail.
- Conducted inventory checks regularly to maintain stock levels.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
After school activities coordinator
Activ Camps
London
06.2023 - 10.2023
- Worked closely with local community organisations to extend range and opportunities available to students.
- Enhanced student engagement by organising a variety of after school activities.
- Fostered a safe and inclusive environment for all students through diligent supervision.
- Liaised with teachers to create enriching educational activities outside school hours.
- Facilitated team-building exercises for improved student interaction and cohesion.
Community football coach
Fulham Football Club
London
06.2023 - 08.2023
- Fostered positive environment, resulting in increased player satisfaction.
- Encouraged sportsmanship, promoting fair play attitudes amongst players.
- Encouraged disciplined behaviour among players decreasing incidences of penalties during games.
- Collaborated with coaches to develop training curricula for different age groups.
- Maintained compliance with all regulatory and safeguarding procedures.
Restaurant waiter
The Coal Shed London
London
02.2022 - 03.2023
- Delivered prompt, efficient service to ensure customer satisfaction.
- Maintained detailed knowledge of menu items to provide recommendations.
- Collaborated with kitchen staff for seamless order delivery.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Managed large group reservations with meticulous attention to detail.
- Demonstrated excellent communication skills whilst taking orders from guests.
Restaurant waiter
Le Macellerie
Seregno, Italy
09.2021 - 02.2022
- Promoted daily specials and limited-time offerings to increase sales.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Dealt efficiently with unexpected situations like food allergies or special requests.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Griller
Nando's Chickenland LTD
London
03.2020 - 07.2021
- Achieved consistent grilling standards by following recipes and cooking procedures meticulously.
- Improved customer satisfaction with preparation of meals according to dietary requirements.
- Maintained cleanliness of grilling area for a safe and hygienic working environment.
- Collaborated with kitchen team for streamlined operations during peak hours.
- Performed equipment maintenance tasks ensuring prolonged lifespan and efficiency.
- Trained new staff members on grilling techniques enhancing overall team productivity.
- Exhibited versatility by assisting with other kitchen duties during busy periods, improving overall workflow.
Head waiter
Raco de la Vila
Barcelona, Spain
10.2019 - 02.2020
- Increased customer satisfaction by delivering prompt, courteous service.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Coordinated large party reservations to accommodate high-volume business periods.
- Streamlined table turnover processes, enhancing operational efficiency.
- Communicated regularly with management regarding customer feedback and staff performance issues.
Bartender
Impero
Barcelona, Spain
04.2019 - 10.2019
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Developed rapport with regular patrons fostering a loyal customer base.
- Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
Bartender waiter
Twist on Classic
Milan, Italy
01.2019 - 04.2019
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Kept customers satisfied with timely service delivery.
- Built rapport with patrons for improved customer experience.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Provided menu suggestions based on knowledge of popular items.
Bartender
Impero
Barcelona, Spain
07.2018 - 10.2018
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Waiter bartender
Doctor Jazz Music Cafe
Seregno, Italy
10.2016 - 03.2018
- Prepared cocktails for enriching the bar's menu variety.
- Delivered high-quality service to customers, resulting in repeat business.
- Served food promptly, resulting in improved customer satisfaction.
- Took orders accurately whilst multitasking efficiently under pressure.
- Assisted in inventory management for maintaining optimal stock levels.
- Managed cash register effectively, ensuring accurate transaction processing.
- Catered special events professionally, enhancing the overall guest experience.
- Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
Education
Certificate of Higher Education - Football Coaching and Management
University Campus of Football Business
London 09.2022 - 05.2024
Diploma - Economic and Social Sciences
Giuseppe Parini
Seregno, Italy 09.2011 - 07.2016
Skills
- Positive attitude and professionalism
- Menu knowledge and inventory management
- Teamwork and leadership
- Effective communication
- Empathy and self-control
- Problem-solving strategies
- Customer service excellence
- Staff training and development
Languages
Italiano
Native language
Italian
Native
English
Advanced (C1)
Spanish
Advanced (C1)
Certification
- WSET Level 1 Award in wine
- EBS International Bartender Course
- Level 2 Food Hygiene and Safety for Catering
Timeline
Bar supervisor
Hilton London Metropole
02.2025 - Current
Bartender
The Laundry Brixton
05.2024 - 12.2025
Hotel waiter
The Gore London - Starhotels Collezione
01.2024 - 04.2024
Restaurant waiter
La Mia Mamma
07.2023 - 12.2023
After school activities coordinator
Activ Camps
06.2023 - 10.2023
Community football coach
Fulham Football Club
06.2023 - 08.2023
Certificate of Higher Education - Football Coaching and Management
University Campus of Football Business
09.2022 - 05.2024
Restaurant waiter
The Coal Shed London
02.2022 - 03.2023
Restaurant waiter
Le Macellerie
09.2021 - 02.2022
Griller
Nando's Chickenland LTD
03.2020 - 07.2021
Head waiter
Raco de la Vila
10.2019 - 02.2020
Bartender
Impero
04.2019 - 10.2019
Bartender waiter
Twist on Classic
01.2019 - 04.2019
Bartender
Impero
07.2018 - 10.2018
Waiter bartender
Doctor Jazz Music Cafe
10.2016 - 03.2018
Diploma - Economic and Social Sciences
Giuseppe Parini
09.2011 - 07.2016