Marianne Young
NHS
Summary
Dedicated and reliable professional with a strong foundation in nursing care and medical terminology, along with project support and coordination roles within the NHS. Demonstrates exceptional empathy for clients and their loved ones, ensuring clear communication and maintaining composure under pressure. Proficient in record-keeping, problem solving, negotiation skill, data entry, customer service and medical appointment management, showcasing organisational efficiency. Skilled in Microsoft Office Suite, flexible, trustworthy, and committed to delivering high-quality service. Committed to creating and maintaining a positive environment for those in need.
Overview
23
23
years of professional experience
Work history
Transformation Project Support Officer/Coordinator
NHS, University Hospitals of Northamptonshire
Northampton, Northamptonshire
11.2002 - Current
- Maintained organised documentation of all project-related materials for easy reference.
- Enhanced leadership potential through one-on-one coaching sessions.
- Maintained accurate records of all activities within the department.
- Coordinated and supported programme managers for efficient completion of projects.
- Collaborated on cross-departmental projects to streamline procedures.
- Utilised project management tools to streamline operations.
- Managed stakeholder communication for improved project relationships.
- Streamlined administrative processes, leading to enhanced workflow efficiency.
General Surgery Supervisor
Northampton General Hospital
Northampton, Northamptonshire
11.2002 - Current
- Encouraged open dialogue amongst team members, promoted an inclusive positive work environment.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Completed data entry tasks whilst adhering to strict deadlines.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Implemented company policies effectively, maintained high standards of service delivery.
- Trained new hires and set up mentoring relationships to drive team performance.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Assisted with administrative tasks, improving overall functionality of the office.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Acted as first point of contact for wide range of personnel.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Reduced waiting times through effective time and resource management.
- Signposted other services where appropriate using industry knowledge and contacts.
- Handled office petty cash and maintained flawless records.
- Managed office calendar, set new appointments and assisted with arrangements.
- Represented company and promoted brand with exceptional service and presentation.
- Tracked daily activities and important metrics with spreadsheets.
Theatre Support Worker
Northampton General Hospital
Northampton, Northamptonshire
11.2002 - Current
- Respected confidentiality guidelines whilst handling sensitive information about patients' condition.
- Improved patient comfort by providing personal care and aiding with mobility.
- Aided nursing staff, resulting in efficient operation of the ward.
- Provided emotional support to patients and their families, fostering trust and rapport.
- Managed documentation accurately, contributing to seamless patient record-keeping processes.
- Enhanced understanding amongst patients with clear explanation of treatment procedures.
- Collaborated with multi-disciplinary team members to provide optimal patient care.
- Maintained cleanliness and hygiene standards in theatres to minimise infection risks.
- Helped administer medication safely under supervision for improved health status of patients.
- Carried out regular observations and routine checks, ensuring timely interventions when required.
- Upheld respect and dignity whilst delivering sensitive care services.
- Participated in relevant training sessions regularly, maintaining up-to-date knowledge.
- Adhered strictly to healthcare policies and protocols, upholding high standards of practice.
- Handled non-clinical duties including dressing, toileting and feeding patients.
- Maintained patient dignity throughout personal and intimate care.
- Offered compassionate emotional support to patients and families.
- Demonstrated respect, compassion and professionalism to maintain high standards for diverse patient groups.
- Collaborated with multidisciplinary healthcare professionals for excellent care continuity.
- Controlled patient flow and managed queries to minimise patient waiting times.
- Safeguarded service users against abuse risks.
Education
NVQ Level 3 - Perioperative Care
Northampton General Hospital
Northampton, NorthamptonshireNVQ Level 3 - Business & Administration
Northampton General Hospital
Northampton, NorthamptonshireSkills
- Empathy for clients and loved ones
- Flexible, Reliable and trustworthy
- Basic nursing care with basic medical terminology
- Record-keeping, including data entry with attention to detail
- Medical appointment management for patients showing my organisational efficiency
- Calm under pressure maintaining professionalism, patience and composure when greeting customers or talking over the telephone ensuring clear communication at all times
- Microsoft Office Suite
Affiliations
- Rescuing and caring for hedgehogs
- Dog walking
- Grooming cats.
Timeline
Transformation Project Support Officer/Coordinator
NHS, University Hospitals of Northamptonshire
11.2002 - Current
General Surgery Supervisor
Northampton General Hospital
11.2002 - Current
Theatre Support Worker
Northampton General Hospital
11.2002 - Current
NVQ Level 3 - Perioperative Care
Northampton General Hospital
NVQ Level 3 - Business & Administration
Northampton General Hospital