Summary

Overview

Work history

Education

Skills

Timeline

Marianne Kendall

Weston super Mare,United Kingdom

Summary

A detail-oriented NHS administrator with expertise in EMIS healthcare software, Microsoft Office skills, and database management. Demonstrates exceptional attention to detail and proficiency in records management.

Offering strong organisational and communication skills, combined with keen attention to detail and proactive approach. Enjoys working in teams but happy to work alone and able to prioritise own workload, Ready to use and develop problem-solving, multitasking, and customer service skills in a Medical Records Coordinator role.

Resourceful administrative professional with strong experience in NHS administration, customer service and database management. Demonstrates comprehensive knowledge of confidentiality, Data Protection, GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.

Overview

years of professional experience

2005

years of post-secondary education

Work history

Children in Care Administrator then Supervisor

Sirona Care and Health

Bristol, North Somerset

08.2013 - Current

Supporting the BNSSG Children in Care nurses in their assessments of the children in our service by ensuring all data and documentation needed for their assessments are accurate and available in a timely manner. I achieve this by using EMIS, Outlook, Word, Excel and databases to monitor referrals, receive and upload documents to support the assessments.
Supervising the administration team to ensure that the booking of Review Health assessments are completed within statutory timescales. Work with the administration and nurses teams to to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
Work within EMIS to create documents, update patient information, task other health professionals and teams, add and discharge referrals and ensure that all patient information is recorded in safe and efficient manner. All jobs and tasks in EMIS are undertaken with confidentiality and the protection of personal and sensitive data at the forefront of all work.
Receiving confidential information regarding the children supported by the Team and ensuring that this is distributed, uploaded and recorded in a timely and appropriate manner. Distributing confidential and time sensitive information within my team, our organisation, to other nationwide NHS Trusts and to local authorities throughout the UK.
Maintain high standards of accuracy and quality in data entry and recordkeeping. Protect confidentiality of client information according to Data Protection Act regulations.
Meeting regularly with my Team to understand the workload for the week and adjusting my work accordingly to prioritise any urgent tasks. Also make sure that I am in regular communication with my team so that they are aware of all requests and information relating to our caseload.
Liaise closely with other healthcare providers for better patient care coordination.
Collate and input all data from our teams activity and produce information needed for compiling the monthly highlight report.
Facilitate staff training sessions for better understanding of job roles.
Ensure a safe work environment by adhering to health and safety regulations.
Control, monitor and document administrative processes and procedures.
Liaise closely with other healthcare providers for better patient care coordination.

Domicillary Support Worker

Total Care at Home

Weston-super-Mare, North Somerset

06.2012 - 07.2013

Maintained detailed records of patient behaviour changes for healthcare team reference.
Contributed feedback on patient progress leading to adjustments in personalised care plans.
Implemented care plans set out by healthcare professionals leading to improved patient well-being.
Supported daily living skills training which increased client self-sufficiency.
Enhanced wellbeing of patients by providing emotional support and companionship.
Increased comfort levels with personal care duties such as bathing and dressing.
Provided transportation for medical appointments, ensuring timely arrival.
I also arranged rotas, supported individuals in education and training and liaised with the other agencies that were providing support to the people I was working with.

Support Worker, then Senior Support Worker

The Brandon Trust

Weston-super-Mare, North Somerset

11.2006 - 04.2012

Maintained accurate client progress records to ensure continuity of care.
Collaborated with adults with learning disabilities to facilitate community access and social engagement.
Developed person-centred care plans with clients, families, and carers to achieve desired goals.
Oversaw administration tasks, rotas, and policy creation while managing a team of 12-15 staff members.
Conducted one-to-one meetings, annual appraisals, and return-to-work interviews for staff development.
Supported all aspects of clients' daily lives, including finance, health education, and social activities.
Liaised with medical and social care professionals on Court of Attorney and deprivation of liberty issues.
Performed regular risk assessments to identify and mitigate potential hazards.

Care support worker

Innisfree Residential Care Home

Weston-super-Mare, North Somerset

08.2005 - 11.2006

Administered medication in accordance with schedules and healthcare professionals' guidelines.
Delivered high-quality care by strictly adhering to individualised care plans.
Conducted regular safety checks during night shifts to ensure resident protection.
Provided emotional support to distressed individuals, fostering calm environments.
Enhanced patient dignity through respectful personal care assistance.
Documented accurate caseload records to streamline operational processes.
Collaborated with internal and external professionals to deliver comprehensive support.
Reported safeguarding concerns to care managers to maintain patient safety.

Administrator

Medreport

Weston-super-Mare, North Somerset

08.2001 - 10.2003

Conducted regular database audits to maintain high levels of data accuracy.
Implemented efficient administrative procedures to streamline office operations.
Managed office supplies inventory, ensuring project readiness.
Organised company meetings, enhancing departmental communication.
Sorted incoming mail promptly for operational efficiency.
Answered inbound phone calls, delivering excellent customer service.
Compiled essential data into spreadsheets for improved business performance insights.
Established a well-organised filing system to increase document retrieval efficiency.

Team Leader Residential Home

Shaw Care

Bristol

03.2000 - 07.2001

Provided leadership and daily supervision to staff, ensuring high-quality care for service users.
De-escalated potentially harmful situations, prioritising resident wellbeing and safety.
Maintained absolute confidentiality regarding sensitive personal data in compliance with UK legislation.
Developed personalised care plans that enhanced individual support for residents.
Liaised with healthcare professionals to promote integrated services and comprehensive patient care.
Facilitated social activities, fostering engagement and enhancing mental stimulation for residents.
Administered medication as prescribed, ensuring accuracy in dosage and timing.
Documented progress notes meticulously, enabling precise patient assessments.

BT Customer Service Advisor

Bristol

07.1998 - 03.2000

Delivered detailed product and service information to potential customers.
Assisted customers in selecting products to increase sales.
Managed complex customer issues, ensuring successful resolutions.
Accurately logged customer complaints and expedited corrective actions.
Responded calmly to difficult situations, fostering trust among aggrieved customers.
Provided excellent service consistently to enhance brand loyalty.
Guided customers through troubleshooting processes with clarity and patience.
Handled high volumes of calls daily for expedited issue resolution.

09.1986 - 06.1988

GCSEs - Art

St Bede's RC School

Bristol

09.1986 - 09.1988

Skills

EMIS healthcare software
Microsoft office skills
Attention to Detail

Database management
Records management
Ability to prioritise and manage workload

Timeline

Children in Care Administrator then Supervisor

Sirona Care and Health

08.2013 - Current

Domicillary Support Worker

Total Care at Home

06.2012 - 07.2013

Support Worker, then Senior Support Worker

The Brandon Trust

11.2006 - 04.2012

Care support worker

Innisfree Residential Care Home

08.2005 - 11.2006

Administrator

Medreport

08.2001 - 10.2003

Team Leader Residential Home

Shaw Care

03.2000 - 07.2001

Overview

Work history

Children in Care Administrator then Supervisor

Domicillary Support Worker

Support Worker, then Senior Support Worker

Care support worker

Administrator

Team Leader Residential Home

BT Customer Service Advisor

Education

Higher National Diploma - Psychology

A-Levels - English Literature

A-Levels - Psychology

A-Levels - Sociology

GCSEs - English Literature

GCSEs - English Language

GCSEs - Mathematics

GCSEs - Sociology

GCSEs - Biology

GCSEs - Chemistry

GCSEs - Art

Skills

Timeline

Children in Care Administrator then Supervisor

Domicillary Support Worker

Support Worker, then Senior Support Worker

Care support worker

Administrator

Team Leader Residential Home

BT Customer Service Advisor

Higher National Diploma - Psychology

A-Levels - English Literature

A-Levels - Psychology

A-Levels - Sociology

GCSEs - English Literature

GCSEs - English Language

GCSEs - Mathematics

GCSEs - Sociology

GCSEs - Chemistry

GCSEs - Art

GCSEs - Biology

Similar Profiles

Diane RuleDiane Rule

MARTHA KUMWENDAMARTHA KUMWENDA

Hakeem M PHakeem M P

Florentina Roxana TiganusFlorentina Roxana Tiganus

Hannah BeardHannah Beard