Marianne Fry

• On-boarded new clients, interpreting their culture, needs and long term strategic goals to provide tailored advice on suitable services
• Educated service delivery teams on client needs and implemented appropriate processes ensuring accounts set up for success
• Nurtured positive client relationships and communicated feedback internally to identify improvement possibilities and maintain client satisfaction and loyalty
• Promoted new and updated services to increase customer retention

• Promoted proprietary immigration software, Immiguru (now owned by Newland Chase following acquisition of Peregrine) to existing Newland Chase clients
• Maintained positive relationships with legacy Peregrine Immigration clients, ensuring retention and software subscriptions renewal
• Educated Newland Chase employees on Immiguru

• Identified potential customers and gave sales presentations of proprietary immigration software, Immiguru
• On-boarded and conducted technology training sessions to new clients
• Analysed user data to suggest changes to subscriptions and promote increased usage
• Attended and spoke at industry networking events

Worked closely with relocation consultants and international assignees relocating from all over the world to London to create and provide be-spoke orientations and home search assistance, including negotiating rental terms and conditions with local agents.

• Oversaw new client on-boarding and implementations
• Maintained global and regional accounts ensuring that client expectations were met by global operations.
• Provided client training sessions on immigration procedures and processes, as well as facilitating client access to proprietary case management platform.
• Engaged in marketing and networking activities.
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• Played an integral role in the creation of a UK service centre (first UK hire), including assisting with staff recruitment and training.
• Managed end-to-end immigration cases for international assignees, liaising with corporate clients, global vendors and immigration officials to ensure full compliance.
• Carried out research to assist with global projects.

• Designed and administered individually tailored relocation packages for international assignees relocating to Tokyo, including liaising with corporate clients and local vendors to ensure a smooth relocation process.
• Managed in-house field consultants to ensure client expectations were met.