Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Marianne Fry

Ealing, London

Summary

  • Considerate, enthusiastic and organised professional with natural affinity for relationship building with clients and colleagues.
  • 15+ years proven track record of successful corporate client service management and retention within the global immigration industry.
  • Now looking for a new opportunity to join an exciting and supportive international organisation in a similar role.

Overview

23
23
years of professional experience

Work history

Global Client Manager

Newland Chase
01.2018 - 04.2024
  • On-boarded new clients, interpreting their culture, needs and long term strategic goals to provide tailored advice on suitable services
  • Educated service delivery teams on client needs and implemented appropriate processes ensuring accounts set up for success
  • Nurtured positive client relationships and communicated feedback internally to identify improvement possibilities and maintain client satisfaction and loyalty
  • Promoted new and updated services to increase customer retention

Global Account Manager

Peregrine Immigration Management
01.2016 - 01.2018
  • Promoted proprietary immigration software, Immiguru (now owned by Newland Chase following acquisition of Peregrine) to existing Newland Chase clients
  • Maintained positive relationships with legacy Peregrine Immigration clients, ensuring retention and software subscriptions renewal
  • Educated Newland Chase employees on Immiguru


Global Sales Manager

Peregrine Immigration Management
01.2014 - 01.2016
  • Identified potential customers and gave sales presentations of proprietary immigration software, Immiguru
  • On-boarded and conducted technology training sessions to new clients
  • Analysed user data to suggest changes to subscriptions and promote increased usage
  • Attended and spoke at industry networking events

Freelance Home Search Consultant

Various Relocation Management Companies
01.2008 - 06.2009

Worked closely with relocation consultants and international assignees relocating from all over the world to London to create and provide be-spoke orientations and home search assistance, including negotiating rental terms and conditions with local agents.

Account Manager, EMEA

Emigra (now Emigra Worldwide)
11.2005 - 11.2007
  • Oversaw new client on-boarding and implementations
  • Maintained global and regional accounts ensuring that client expectations were met by global operations.
  • Provided client training sessions on immigration procedures and processes, as well as facilitating client access to proprietary case management platform.
  • Engaged in marketing and networking activities.
    -

Team Lead, Senior Immigration Consultant

Emigra (now Emigra Worldwide)
, United Kingdom
08.2002 - 11.2005
  • Played an integral role in the creation of a UK service centre (first UK hire), including assisting with staff recruitment and training.
  • Managed end-to-end immigration cases for international assignees, liaising with corporate clients, global vendors and immigration officials to ensure full compliance.
  • Carried out research to assist with global projects.

Client Relations Manager

Tokyo Orientations
, Japan
06.2001 - 06.2002
  • Designed and administered individually tailored relocation packages for international assignees relocating to Tokyo, including liaising with corporate clients and local vendors to ensure a smooth relocation process.
  • Managed in-house field consultants to ensure client expectations were met.

Education

BA Joint Honours Degree in Japanese & French -

University of Wales, Cardiff
09/1993 - 06/1997

Skills

  • Relationship building
  • Problem-solving
  • Strategic planning
  • Client retention strategies & contract renewal management
  • Presentation and pitching skills
  • Organisation and time management

Affiliations

  • Running - member or local club; compete in 10km and half marathons
  • Singing - member of SingGospel Choir; attendance at biannual shows

Languages

French
Intermediate
Japanese
Intermediate

Timeline

Global Client Manager

Newland Chase
01.2018 - 04.2024

Global Account Manager

Peregrine Immigration Management
01.2016 - 01.2018

Global Sales Manager

Peregrine Immigration Management
01.2014 - 01.2016

Freelance Home Search Consultant

Various Relocation Management Companies
01.2008 - 06.2009

Account Manager, EMEA

Emigra (now Emigra Worldwide)
11.2005 - 11.2007

Team Lead, Senior Immigration Consultant

Emigra (now Emigra Worldwide)
08.2002 - 11.2005

Client Relations Manager

Tokyo Orientations
06.2001 - 06.2002

BA Joint Honours Degree in Japanese & French -

University of Wales, Cardiff
09/1993 - 06/1997
Marianne Fry